Remote-access Guide

mercy on demand remote access

by Miss Melisa Sipes Published 2 years ago Updated 1 year ago
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Why choose Mercy Health virtual visits?

That’s why we’ve begun offering virtual visits. These visits will make it possible to receive virtual care from one of our trusted, highly skilled clinicians during this time of physical distancing. Why Choose Mercy Health?

How do I access the mercyonline e-library?

These resources are normally available via MercyOnline > Reference > e-Library without having to login if you are logged in to the hospitals network. If you require a login for external use, please contact our Medical Librarian for more information.

Why partner with HCA Florida Mercy Hospital?

Providing quality, patient-centered care is our mission at HCA Florida Mercy Hospital. That’s why it’s important that we partner with physicians and other medical professionals (Providers) who have the necessary qualifications and credentials to provide quality, safe and compassionate medical care to our community.

How can the physicians gain remote access to key systems?

This allows the Physicians to have a fast and easy solution to gain remote access to key systems. These resources are normally available via MercyOnline > Reference > e-Library without having to login if you are logged in to the hospitals network.

How to get Mercy email?

How to add Mercy's OB link to my favorites?

How to sign on to OB link?

How to get to Meditech screen?

See 1 more

About this website

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Citrix Gateway - Mercy

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VPN - Mercy Support - Mercy Medical Center

Install Meditech: Click here to download the latest version of Meditech. Choose Run at the File Download prompt. Choose Run at the Security Warning. Meditech will auto-install and will then disappear. Click here to configure Meditech. Choose Run at the File Download prompt. When asked to add the information to your registry, choose Yes. Click...

Online Care Overview

With the rapidly evolving situation around COVID-19, we want to continue providing easy access to trusted care. That’s why we’ve begun offering virtual visits. These visits will make it possible to receive virtual care from one of our trusted, highly skilled clinicians during this time of physical distancing.

Use our Virtual Visit Assistance Tool to find the right care

At Mercy Health, compassionate care is always here for you, even when we’re apart. Get secure access to your health care team from any device. Ask a medical question, view test results, request prescription refills and more. Rest assured you can get the care you need, even from the comfort of home.

Find a Doctor Offering Online Visits

Call to schedule a virtual appointment with one of our primary care doctors.

How to get Mercy email?

Start Internet Explorer and type in “mercynet” as the address and hit enter. Click the link in the center column entitled “Email – Mercy”.

How to add Mercy's OB link to my favorites?

To set up shortcut to Mercy’s OB Link (only do this the first time you sign on): o Type https://10.45.17.28and hit enter. o When the page displays, click on Favoritesat the top of the page. o Click Add to Favorites.

How to sign on to OB link?

To sign on to OB Link(after you set it up in Favorites the first time): o Click on Favorites. o Click on the OB Linkshortcut name. Log into the OB program using your Mercy sign-on information.

How to get to Meditech screen?

Double clicking the Meditech icon will bring you to this screen.

ON-DEMAND REMOTE SUPPORT SOLUTION

Proactive approach saving your company valuable time and costly expenses!

What is on-demand remote support?

On-Demand Remote Support allows our technicians to access the device and see exactly what you see on your screen, as long as you have high speed internet.

NEED HELP NOW?

Support when you need it most. Call one of our team members now and allow us to show you the CCS difference and how we can help resolve the day to day computer / network stresses.

ADVANTAGES OF ON-dEMAND REMOTE SUPPORT

Efficiency: Since our technicians essentially take control of the keyboard and mouse (as if you were operating it), this allows your IT issue to be resolved more quickly due to saving time on communication back and forth. Secure: Remote sessions are AES encrypted so no one can "eavesdrop" while we work; your data is secure. Cost effective: Support calls are invoiced per quarter hour (15 minute intervals) saving you money as there is no hourly minimum.

How to get Mercy email?

Start Internet Explorer and type in “mercynet” as the address and hit enter. Click the link in the center column entitled “Email – Mercy”.

How to add Mercy's OB link to my favorites?

To set up shortcut to Mercy’s OB Link (only do this the first time you sign on): o Type https://10.45.17.28and hit enter. o When the page displays, click on Favoritesat the top of the page. o Click Add to Favorites.

How to sign on to OB link?

To sign on to OB Link(after you set it up in Favorites the first time): o Click on Favorites. o Click on the OB Linkshortcut name. Log into the OB program using your Mercy sign-on information.

How to get to Meditech screen?

Double clicking the Meditech icon will bring you to this screen.

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