Remote-access Guide

microsoft support remote access

by Cleveland Tillman Published 2 years ago Updated 1 year ago
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Does Microsoft support do remote access?

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection....Quick Assist web app.BrowserQuick Assist supportMicrosoft Edge, Windows 10 RS2 or laterFully supported, except no outgoing sharing4 more rows

How do I use Microsoft remote support?

Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you.

Is Microsoft remote assistance safe?

Yes, the tool is safe.

Is Microsoft remote access free?

Microsoft Remote Desktop With the platform—which Microsoft provides for free—you can remotely access Windows PCs from other Windows computers, mobile, devices, and Macs.

How do I enable remote access?

Right-click on "Computer" and select "Properties". Select "Remote Settings". Select the radio button for "Allow remote connections to this computer". The default for which users can connect to this computer (in addition to the Remote Access Server) is the computer owner or administrator.

How can I access my computer remotely?

Access a computer remotelyOn your Android phone or tablet, open the Chrome Remote Desktop app. . ... Tap the computer you want to access from the list. If a computer is dimmed, it's offline or unavailable.You can control the computer in two different modes. To switch between modes, tap the icon in the toolbar.

Should I allow remote assistance on my computer?

It could. Remote access solutions could leave you vulnerable. If you don't have proper security solutions in place, remote connections could act as a gateway for cybercriminals to access your devices and data. Hackers could use remote desktop protocol (RDP) to remotely access Windows computers in particular.

Should I disable remote assistance Windows 10?

If you don't usually need remote assistance, you should consider disabling the feature on Windows 10. Here's how to do it. On Windows 10, Remote Assistance is a feature that has been around for a long time, and it's designed to allow someone you know and trust to access your device remotely through the internet.

What happen when I enable remote assistance?

A remote assistance when enabled allows another user on the Internet to use your computer. This may be asked by Microsoft agent or your friend or something else. Take caution while giving anyone remote access, this means everything in the PC is accessible to the one who has taken control.

How can I remotely access someones computer for free?

10 Best Free Remote Desktop Tools You Should KnowTeamViewer. Available in premium and free versions, TeamViewer is quite an impressive online collaboration tool used for virtual meetings and sharing presentations. ... Splashtop. ... Chrome Remote Desktop. ... Microsoft Remote Desktop. ... TightVNC. ... Mikogo. ... LogMeIn. ... pcAnywhere.More items...

What are the pros and cons of remote desktop access?

Advantages of Remote Access1) Flexible Access. ... 2) Flexible Set-Up and Costs. ... 3) Full Control on Authorization and Access. ... 4) Centralized Storage and Backups. ... 5) Shared Resources; Greater Efficiency and Collaboration. ... 1) Security Issues. ... 2) Version Problems and Data Liabilities. ... 3) Hardware Issues Still Need On-Site Work.More items...•

What is the disadvantage of TeamViewer?

TeamViewer consists of an intuitive and easy-to-use interface with powerful remote access features. Besides having plenty of useful functionalities such as identification of unattended access, wake-on-LAN, and ticket assignment, it has a few limitations in terms of security, image quality, and cost.

How do I use TeamViewer software?

5-Step Guide to Working Remotely with TeamViewerStep 1: Set up TeamViewer on your computers. On your work computer: ... Step 2: Control your remote device. ... Step 3: Enable Black Screen. ... Step 4: Use File Transfer. ... Step 5: Print Remotely.

How do I request Microsoft support?

Sign in to Microsoft 365 with your Microsoft 365 admin account, and select Support > New service request. If you're in the admin center, select Support > New service request. If you're an admin on the account, call (800) 865-9408 (toll-free, US only).

How to Enable Remote Desktop

The simplest way to allow access to your PC from a remote device is using the Remote Desktop options under Settings. Since this functionality was a...

Should I Enable Remote Desktop?

If you only want to access your PC when you are physically sitting in front of it, you don't need to enable Remote Desktop. Enabling Remote Desktop...

Why Allow Connections only With Network Level Authentication?

If you want to restrict who can access your PC, choose to allow access only with Network Level Authentication (NLA). When you enable this option, u...

How to connect to a remote desktop?

Use Remote Desktop to connect to the PC you set up: On your local Windows 10 PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.

How to use Remote Desktop on Windows 10?

Set up the PC you want to connect to so it allows remote connections: Make sure you have Windows 10 Pro. To check, go to Start > Settings > System > About and look for Edition . For info on how to get it, go ...

How to check if Windows 10 Home is remote?

To check, go to Start > Settings > System > About and look for Edition . For info on how to get it, go to Upgrade Windows 10 Home to Windows 10 Pro. When you're ready, select Start > Settings > System > Remote Desktop, and turn on Enable Remote Desktop. Make note of the name of this PC under How to connect to this PC. You'll need this later.

What is Remote Access Guide?

The Remote Access guide provides you with an overview of the Remote Access server role in Windows Server 2016, and covers the following subjects:

How to install Remote Access as a LAN router?

To install Remote Access as a LAN router, either use the Add Roles and Features Wizard in Server Manager and select the Remote Access server role and the Routing role service; or type the following command at a Windows PowerShell prompt, and then press ENTER. Install-RemoteAccess -VpnType RoutingOnly.

What is a RAS gateway?

RAS Gateway - Multitenant. You can deploy RAS Gateway as a multitenant, software-based edge gateway and router when you are using Hyper-V Network Virtualization or you have VM networks deployed with virtual Local Area Networks (VLANs). With the RAS Gateway, Cloud Service Providers (CSPs) and Enterprises can enable datacenter and cloud network traffic routing between virtual and physical networks, including the Internet. With the RAS Gateway, your tenants can use point-so-site VPN connections to access their VM network resources in the datacenter from anywhere. You can also provide tenants with site-to-site VPN connections between their remote sites and your CSP datacenter. In addition, you can configure the RAS Gateway with BGP for dynamic routing, and you can enable Network Address Translation (NAT) to provide Internet access for VMs on VM networks.

Can you use remote access in Azure?

Using Remote Access in Microsoft Azure is not supported. You cannot use Remote Access in an Azure VM to deploy VPN, DirectAccess, or any other Remote Access feature in Windows Server 2016 or earlier versions of Windows Server. For more information, see Microsoft server software support for Microsoft Azure virtual machines.

What is remote assistance?

Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.

How to get help on a PC?

To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...

How to give help to someone on PC?

To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.

How to use Easy Connect?

Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.

Can Quick Assist be used for remote assistance?

You can also use Quick Assist to give and receive remote assistance.

How to allow remote access to PC?

The simplest way to allow access to your PC from a remote device is using the Remote Desktop options under Settings. Since this functionality was added in the Windows 10 Fall Creators update (1709), a separate downloadable app is also available that provides similar functionality for earlier versions of Windows. You can also use the legacy way of enabling Remote Desktop, however this method provides less functionality and validation.

How to remotely connect to Windows 10?

Windows 10 Fall Creator Update (1709) or later 1 On the device you want to connect to, select Start and then click the Settings icon on the left. 2 Select the System group followed by the Remote Desktop item. 3 Use the slider to enable Remote Desktop. 4 It is also recommended to keep the PC awake and discoverable to facilitate connections. Click Show settings to enable. 5 As needed, add users who can connect remotely by clicking Select users that can remotely access this PC .#N#Members of the Administrators group automatically have access. 6 Make note of the name of this PC under How to connect to this PC. You'll need this to configure the clients.

How to connect to a remote computer?

To connect to a remote PC, that computer must be turned on, it must have a network connection, Remote Desktop must be enabled, you must have network access to the remote computer (this could be through the Internet), and you must have permission to connect. For permission to connect, you must be on the list of users. Before you start a connection, it's a good idea to look up the name of the computer you're connecting to and to make sure Remote Desktop connections are allowed through its firewall.

Should I enable Remote Desktop?

If you only want to access your PC when you are physically using it, you don't need to enable Remote Desktop. Enabling Remote Desktop opens a port on your PC that is visible to your local network. You should only enable Remote Desktop in trusted networks, such as your home. You also don't want to enable Remote Desktop on any PC where access is tightly controlled.

How to get Quick Assist code?

Select Start > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results). Select Assist another person, then send the 6-digit code to the person you're helping. When they've entered it, select either Take full control or View screen . Select Continue and wait for the person you're helping to allow the connection.

What is Quick Assist?

Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.

Where to place remote access server?

Network and server topology: With DirectAccess, you can place your Remote Access server at the edge of your intranet or behind a network address translation (NAT) device or a firewall.

Where is a remote access server deployed?

The Remote Access server must be a domain member. The server can be deployed at the edge of the internal network, or behind an edge firewall or other device.

What permissions do remote access users need?

Admins who deploy a Remote Access server require local administrator permissions on the server and domain user permissions. In addition, the administrator requires permissions for the GPOs that are used for DirectAccess deployment.

What is DirectAccess configuration?

DirectAccess provides a configuration that supports remote management of DirectAccess clients. You can use a deployment wizard option that limits the creation of policies to only those needed for remote management of client computers.

What is DirectAccess client?

DirectAccess client computers are connected to the intranet whenever they are connected to the Internet, regardless of whether the user has signed in to the computer. They can be managed as intranet resources and kept current with Group Policy changes, operating system updates, antimalware updates, and other organizational changes.

What is DirectAccess Remote Client Management?

The DirectAccess Remote Client Management deployment scenario uses DirectAccess to maintain clients over the Internet. This section explains the scenario, including its phases, roles, features, and links to additional resources.

How many domain controllers are required for remote access?

At least one domain controller. The Remote Access servers and DirectAccess clients must be domain members.

Does Microsoft use logmein?

If you contacted Microsoft you have nothing to worry about. They use logmein, which doesn't require software on your machine itself.

Is Microsoft a scam?

If you contacted Microsofts actual number you are fine. If you saw a pop up and it said to call Microsoft at a certain number, it's probably a scam. Had a family member fall for something similar.

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