microsoft support requesting remote access

Open a remote assistance request (end user) On a client Windows PC, open the Microsoft Intune Center. Under Remote Assistance, choose Request Remote Assistance.

Full Answer

How to setup remote access?

Once installed, you can now connect to remote endpoints by following the steps below:

• The software needs to be downloaded on both the local and remote computers.
• Open the software on both the local and remote computers.
• Write down the ITarian ID number and password of the remote computer.
• Click “Start Connection.”
• Enter the ID number and password of the remote computer.
• Click “Connect.”

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Can someone help me with remote access?

Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.

How to properly secure remote access?

• Windows or Mac login when connecting remotely
• Request permission to connect to the user’s computer
• Automatically blank the remote screen when connected
• Automatically lock remote computer when disconnected
• Lock the remote computer’s keyboard and mouse while in session
• Lock the streamer settings using Splashtop admin credentials

How to set remote assistance on Windows 10?

Via This PC

• Right-click on the This PC icon on your desktop and then select Properties.
• Click the Remote settings link from the left menu on the pop-up interface.
• Make sure the Allow Remote Assistance connections to the computer option is checked.
• Click Advanced.

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Does Microsoft tech support do remote access?

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection.

Is it safe to give Microsoft remote access?

How secure is Windows Remote Desktop? Remote Desktop sessions operate over an encrypted channel, preventing anyone from viewing your session by listening on the network. However, there is a vulnerability in the method used to encrypt sessions in earlier versions of RDP.

Should I allow remote assistance on my computer?

Remote access solutions could leave you vulnerable. If you don't have proper security solutions in place, remote connections could act as a gateway for cybercriminals to access your devices and data. Hackers could use remote desktop protocol (RDP) to remotely access Windows computers in particular.

How do I request remote support?

To Request Remote Assistance in Windows 10, 8 or 7Open the Windows Control Panel. ... Open Troubleshooting: ... Click on “Get help from a friend” (on the left)Click on “Invite someone to help you”Select “Use e-mail to send an invitation” (or “Save this invitation as a file” if you want to manually attach the “Invitation.More items...

How do I know if someone is accessing my computer remotely?

You can try any of these for confirmation.Way 1: Disconnect Your Computer From the Internet.Way 2. ... Way 3: Check Your Browser History on The Computer.Way 4: Check Recently Modified Files.Way 5: Check Your computer's Login Events.Way 6: Use the Task Manager to Detect Remote Access.Way 7: Check Your Firewall Settings.More items...•

Can someone remotely access my computer when it's off?

Without appropriate security software installed, such as anti-malware tools like Auslogics Anti-Malware, it is possible for hackers to access the computer remotely even if it is turned off.

What does IT mean when you call someone and IT says please enter your remote access code?

What is a remote access code? It is a code or a password that a user enters to gain access to a private network or server. It is a form of authentication that either permits or blocks an access attempt from entering a corporate system.

What are some security risk associated with remote assistance?

Many remote access security risks abound, but below is a list of the ones that jump out.Lack of information. ... Password sharing. ... Software. ... Personal devices. ... Patching. ... Vulnerable backups. ... Device hygiene. ... Phishing attacks.

What happens when I enable remote assistance?

A remote assistance when enabled allows another user on the Internet to use your computer. This may be asked by Microsoft agent or your friend or something else. Take caution while giving anyone remote access, this means everything in the PC is accessible to the one who has taken control.

How do I request a remote desktop connection?

On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.

Is Microsoft Quick Assist secure?

A: Quick Assist is secure! It allows the facilitator to remotely connect to the assisted person's computer. And the traffic is with TLS 1.2, which keeps data being transferred across the network more secure.

How can I remotely access my computer?

Set up remote access to your computerOn your computer, open Chrome.In the address bar, enter remotedesktop.google.com/access .Under “Set up Remote Access,” click Download .Follow the onscreen directions to download and install Chrome Remote Desktop.

What are potential risks associated with remote access?

Five Remote Access Security Risks And How To Protect Against ThemWeak remote access policies. ... A deluge of new devices to protect. ... Lack of visibility into remote user activity. ... Users mixing home and business passwords. ... Opportunistic phishing attempts.

Why RDP is not secure?

The problem is that the same password is often used for RDP remote logins as well. Companies do not typically manage these passwords to ensure their strength, and they often leave these remote connections open to brute force or credential stuffing attacks. Unrestricted port access.

Is remote tech support safe?

Remote computer support is safe and secure but make sure that you use a business that is reputable and willing to share their security measures before they gain access to your computer. If the tech has something to hide, do not give them access to your computer.

Is remote desktop Gateway secure?

Remote Desktop Gateway (RDG or RD Gateway) is a Windows Server role that provides a secure encrypted connection to the server via RDP.

What is remote assistance?

Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.

How to get help on a PC?

To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...

How to give help to someone on PC?

To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.

How to use Easy Connect?

Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.

Can Quick Assist be used for remote assistance?

You can also use Quick Assist to give and receive remote assistance.

What is Remote Access Guide?

The Remote Access guide provides you with an overview of the Remote Access server role in Windows Server 2016, and covers the following subjects:

How to install Remote Access as a LAN router?

To install Remote Access as a LAN router, either use the Add Roles and Features Wizard in Server Manager and select the Remote Access server role and the Routing role service; or type the following command at a Windows PowerShell prompt, and then press ENTER. Install-RemoteAccess -VpnType RoutingOnly.

What is a RAS gateway?

RAS Gateway - Multitenant. You can deploy RAS Gateway as a multitenant, software-based edge gateway and router when you are using Hyper-V Network Virtualization or you have VM networks deployed with virtual Local Area Networks (VLANs). With the RAS Gateway, Cloud Service Providers (CSPs) and Enterprises can enable datacenter and cloud network traffic routing between virtual and physical networks, including the Internet. With the RAS Gateway, your tenants can use point-so-site VPN connections to access their VM network resources in the datacenter from anywhere. You can also provide tenants with site-to-site VPN connections between their remote sites and your CSP datacenter. In addition, you can configure the RAS Gateway with BGP for dynamic routing, and you can enable Network Address Translation (NAT) to provide Internet access for VMs on VM networks.

What is web application proxy?

Web Application Proxy provides reverse proxy functionality for web applications inside your corporate network to allow users on any device to access them from outside the corporate network. Web Application Proxy pre-authenticates access to web applications using Active Directory Federation Services (AD FS), and also functions as an AD FS proxy.

Can you use remote access in Azure?

Using Remote Access in Microsoft Azure is not supported. You cannot use Remote Access in an Azure VM to deploy VPN, DirectAccess, or any other Remote Access feature in Windows Server 2016 or earlier versions of Windows Server. For more information, see Microsoft server software support for Microsoft Azure virtual machines.

Install and update remote help

Remote help is available as download from Microsoft and must be installed on each device before that device can be used to participate in a remote help session.

Configure remote help for your tenant

To configure your tenant to support remote help, review and complete the following tasks.

How to use remote help

The use of remote help depends on whether you're requesting help or providing help.

Monitoring and reports

You can monitor the use of remote help from within Microsoft Endpoint Manager.

Where to start remote assistance?

Start a remote assistance session from the device menu in the Microsoft Endpoint Manager console

When will Microsoft Endpoint Manager be available for remote help?

When we roll out this functionality for general availability early in 2022, we intend to offer remote help as an advanced endpoint management add-on at a price above the existing licensing options that include Microsoft Endpoint Manager or Microsoft Intune. More information will be forthcoming when we finalize our pricing plans.

What is role based access control in endpoint manager?

When we release role-based access controls for remote help in Microsoft Endpoint Manager, administrators can set parameters and define the actions that may be taken during a remote help session based on the helpdesk associate's role. Permissions can be set by administrators in Microsoft Endpoint Manager to limit the sessions to view-only, allow the associate to take full control of a user's device, or have the right to enter administrative credentials to perform specific actions (known as elevation).

How to let us know about Microsoft Endpoint Manager?

You can also let us know about your Endpoint Manager and remote help for Windows experiences through comments on this blog post or reach out to @IntuneSuppTeam on Twitter. Tweet your feedback about Microsoft Endpoint using the hashtag #MEMpowered. If you're interested in ongoing developments on Endpoint Manager, we invite you to follow the Microsoft Endpoint Manager Blog and @MSIntune on Twitter.

How to establish a secure connection with helpdesk?

To establish a secure connection, the helpdesk associate generates a code from the app and shares the code with the user. The user is then prompted to grant permission to establish a secure connection with the helpdesk associate.

How long can a report be run for remote help?

Reports can be created and analyzed by which helpdesk worker helped which user, on which device, and when the session started and ended for a set time period, with all data retained for 30 days. For example, reports could show if there are multiple sessions on the same device, and thus a potential technical issue with the endpoint. Reports could also help track helpdesk usage or look for suspicious activity.

What is the purpose of verifying the identity of the help desk associate and Windows user?

Verifying the identity of the help desk associate and Windows user establishes trust

How to send an invite to control computer?

Send Invite to Control Computer 1 Hold the Windows Key, then press “ R ” to bring up the Run box. 2 Type “ msra “, then press “ Enter “ 3 Select “ Invite someone you trust to help you “. 4 You may be able to select “ Use e-mail to send an invitation ” if your default email client is setup properly. This option will automatically start an email message and add the attachment you need. All you’ll have to do is type in the email address to the person you’re sending it to and send it. In most cases, you’ll have to choose “ Save this invitation as a file ” and proceed with the next step. 5 Choose a place to save the invitation file. I like to place it where I can find it on my Desktop. Choose a location, then select “ Save “. 6 A window will open with a password. Keep this window open, otherwise the session will end. 7 Compose a new email message using whatever email service you use. Provide the password you were provided and attach the invitation file to the message. Send it off to the person you want to connect to your computer.

How to open the Run box in Windows 10?

Hold the Windows Key, then press “ R ” to bring up the Run box.

Why does Microsoft use teams?

Microsoft uses Microsoft Teams to keep its employees connected and productive when they need to work remotely in large numbers.

How many simultaneous connections does Microsoft Digital have?

Microsoft Digital has redesigned our VPN platform, using split-tunneling configurations and new infrastructure that supports up to 500K simultaneous connections. The new design uses Windows 10 VPN profiles to allow auto-on connections, delivering a seamless experience for our users.

Why are live events in Microsoft 365?

Microsoft leaders are using the live events in Microsoft 365 platform to hold large virtual meetings to stay connected with their teams now that the company is working remotely.

How many employees are in Microsoft Teams?

Microsoft Teams worked seamlessly when the 50,000 employees who live near Microsoft company headquarters used it heavily during a series of snowstorms.

Is Microsoft Teams only for Skype?

Microsoft employees around the world have been collaborating in Microsoft Teams for some time now. Learn how we managed the phased migration from Skype for Business to Microsoft Teams-only mode over a year ago, and how that migration has made the transition to working from home an easy one.

Is Microsoft Digital a secure company?

Over the last few years, Microsoft Digital has transformed Microsoft’s technical infrastructure and workplace culture, enabling employees to be their most creative and productive from anywhere in the world. Today, Microsoft is a secure, cloud-first enterprise. By providing direct access to our line-of-business apps through the cloud via Microsoft Azure, Microsoft 365, and Dynamics 365, we’ve maintained productivity levels while transitioning to work-from-home environments to meet stay-at-home guidelines.

Is Microsoft Digital retooling its network?

Microsoft Digital has retooled its network and virtual private network (VPN), a transformation that is paying off now that Microsoft employees are working remotely during COVID-19.

Question

When using the Remote Tools in SCCM and the user has the machine locked or is not logged on, the Remote tools are asking if you would to Use Remote Desktop.

Answers

Unfortunately this is by design. Remote Tools only works when a user is logged in. This is not a ConfigMgr contriction as they simply use the protocals set by other departments for this.

All replies

Unfortunately this is by design. Remote Tools only works when a user is logged in. This is not a ConfigMgr contriction as they simply use the protocals set by other departments for this.

Remote Help Capabilities and Requirements

Prerequisites

• To install Remote Access as a LAN router, either use the Add Roles and Features Wizard in Server Manager and select the Remote Access server role and the Routing role service; or type the following command at a Windows PowerShell prompt, and then press ENTER.

See more on docs.microsoft.com

Install and Update Remote Help

Monitoring and Reports

Log Files

Installation Details

Languages Supported

• You can monitor the use of remote help from within Microsoft Endpoint Manager. 1. Sign into the Microsoft Endpoint Manager admin center and go to Tenant admin > Remote help. 2. On the Monitor tab, you’ll see a count of active sessions and historical data about past sessions. 3. On the Remote help sessions tab, you’ll see the records of past session...

See more on docs.microsoft.com

Known Issues