Remote help communicates over port 443 (https) and connects to the Remote Assistance Service at https://remoteassistance.support.services.microsoft.com by using the Remote Desktop Protocol (RDP). The traffic is encrypted with TLS 1.2. Both the helper and sharer must be able to reach these endpoints over port 443:
Full Answer
Can someone help me with remote access?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.
What is the technical support number for Microsoft?
Microsoft Customer Service Phone Number. Phone Number:1 (800) 936-5700. Shortcut: Once the automated voice starts, press 0 and they will connect you with a representative.
How to set remote assistance on Windows 10?
Via This PC
- Right-click on the This PC icon on your desktop and then select Properties.
- Click the Remote settings link from the left menu on the pop-up interface.
- Make sure the Allow Remote Assistance connections to the computer option is checked.
- Click Advanced.
How to connect and use Microsoft Remote Desktop Connection?
Windows 10 Fall Creator Update (1709) or later
- On the device you want to connect to, select Start and then click the Settings icon on the left.
- Select the System group followed by the Remote Desktop item.
- Use the slider to enable Remote Desktop.
- It is also recommended to keep the PC awake and discoverable to facilitate connections. ...
Does Microsoft tech support do remote access?
Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection.
How do I get Microsoft remote assistance?
To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you.
Does Microsoft have live tech support?
Online ChatMicrosoft Corporation / Customer service chat
Which feature of Windows 10 helps in assisting another person over a remote connection?
Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection.
How do I ask for remote access?
Send Invite to Control ComputerHold the Windows Key, then press “R” to bring up the Run box.Type “msra“, then press “Enter“Select “Invite someone you trust to help you“.You may be able to select “Use e-mail to send an invitation” if your default email client is setup properly.More items...
How do I talk to a live person at Microsoft?
Messaging with SupportLog into the Conversational Cloud.Expand the Connection Area by clicking the three 3 vertical dots on the right of the browser.Click on the message icon to contact LivePerson.Start messaging.
Does Microsoft have a call center?
They are located all over the world. If you need real time help then you will need to choose another support option. PST time (USA). In Canada, call (877)568-2495.
Does Windows offer technical support?
This service is free. Get help and support whether you're shopping now or need help with a past purchase. Get support in the Microsoft 365 admin center.
What are Microsoft support hours?
8 AM to 5 PM Central Time.
How can I access someone else's computer remotely?
Chrome Remote Desktop is available on the web on your computer. To use your mobile device for remote access, you need to download the Chrome Remote Desktop app....Access a computer remotelyOn your Android phone or tablet, open the Chrome Remote Desktop app. ... Tap the computer you want to access from the list.More items...
How can I access my computer from another computer?
Use Remote Desktop to connect to the PC you set up: On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.
Does Windows 10 have remote assistance?
On Windows 10, the Windows Remote Assistance tool is a little hidden. You can still find it by opening the Start menu, searching for “Remote Assistance”, and clicking the “Invite someone to connect to your PC and help you, or offer to help someone” option.
How do I open remote assistance in Windows 10?
Press the Windows key and the R key at the same time to open the Run command box, type in msra and hit Enter. This should open up Windows Remote Assistance in no time. Just click the Start button and directly type “remote assistance“.
Does Windows 10 have remote assistance?
On Windows 10, the Windows Remote Assistance tool is a little hidden. You can still find it by opening the Start menu, searching for “Remote Assistance”, and clicking the “Invite someone to connect to your PC and help you, or offer to help someone” option.
How do I remote assist to another computer?
To Request Remote Assistance in Windows 10, 8 or 7Open the Windows Control Panel. ... Open Troubleshooting: ... Click on “Get help from a friend” (on the left)Click on “Invite someone to help you”Select “Use e-mail to send an invitation” (or “Save this invitation as a file” if you want to manually attach the “Invitation.More items...
What is remote assistance?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
How to get help on a PC?
To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...
How to give help to someone on PC?
To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.
How to use Easy Connect?
Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.
Can Quick Assist be used for remote assistance?
You can also use Quick Assist to give and receive remote assistance.
Install and update remote help
Remote help is available as download from Microsoft and must be installed on each device before that device can be used to participate in a remote help session.
Configure remote help for your tenant
To configure your tenant to support remote help, review and complete the following tasks.
How to use remote help
The use of remote help depends on whether you're requesting help or providing help.
Monitoring and reports
You can monitor the use of remote help from within Microsoft Endpoint Manager.
What is Remote Access Guide?
The Remote Access guide provides you with an overview of the Remote Access server role in Windows Server 2016, and covers the following subjects:
How to install Remote Access as a LAN router?
To install Remote Access as a LAN router, either use the Add Roles and Features Wizard in Server Manager and select the Remote Access server role and the Routing role service; or type the following command at a Windows PowerShell prompt, and then press ENTER. Install-RemoteAccess -VpnType RoutingOnly.
What is a RAS gateway?
RAS Gateway - Multitenant. You can deploy RAS Gateway as a multitenant, software-based edge gateway and router when you are using Hyper-V Network Virtualization or you have VM networks deployed with virtual Local Area Networks (VLANs). With the RAS Gateway, Cloud Service Providers (CSPs) and Enterprises can enable datacenter and cloud network traffic routing between virtual and physical networks, including the Internet. With the RAS Gateway, your tenants can use point-so-site VPN connections to access their VM network resources in the datacenter from anywhere. You can also provide tenants with site-to-site VPN connections between their remote sites and your CSP datacenter. In addition, you can configure the RAS Gateway with BGP for dynamic routing, and you can enable Network Address Translation (NAT) to provide Internet access for VMs on VM networks.
Can you use remote access in Azure?
Using Remote Access in Microsoft Azure is not supported. You cannot use Remote Access in an Azure VM to deploy VPN, DirectAccess, or any other Remote Access feature in Windows Server 2016 or earlier versions of Windows Server. For more information, see Microsoft server software support for Microsoft Azure virtual machines.
Where to start remote assistance?
Start a remote assistance session from the device menu in the Microsoft Endpoint Manager console
When will Microsoft Endpoint Manager be available for remote help?
When we roll out this functionality for general availability early in 2022, we intend to offer remote help as an advanced endpoint management add-on at a price above the existing licensing options that include Microsoft Endpoint Manager or Microsoft Intune. More information will be forthcoming when we finalize our pricing plans.
What is role based access control in endpoint manager?
When we release role-based access controls for remote help in Microsoft Endpoint Manager, administrators can set parameters and define the actions that may be taken during a remote help session based on the helpdesk associate's role. Permissions can be set by administrators in Microsoft Endpoint Manager to limit the sessions to view-only, allow the associate to take full control of a user's device, or have the right to enter administrative credentials to perform specific actions (known as elevation).
How to let us know about Microsoft Endpoint Manager?
You can also let us know about your Endpoint Manager and remote help for Windows experiences through comments on this blog post or reach out to @IntuneSuppTeam on Twitter. Tweet your feedback about Microsoft Endpoint using the hashtag #MEMpowered. If you're interested in ongoing developments on Endpoint Manager, we invite you to follow the Microsoft Endpoint Manager Blog and @MSIntune on Twitter.
How to establish a secure connection with helpdesk?
To establish a secure connection, the helpdesk associate generates a code from the app and shares the code with the user. The user is then prompted to grant permission to establish a secure connection with the helpdesk associate.
How long can a report be run for remote help?
Reports can be created and analyzed by which helpdesk worker helped which user, on which device, and when the session started and ended for a set time period, with all data retained for 30 days. For example, reports could show if there are multiple sessions on the same device, and thus a potential technical issue with the endpoint. Reports could also help track helpdesk usage or look for suspicious activity.
What is the purpose of verifying the identity of the help desk associate and Windows user?
Verifying the identity of the help desk associate and Windows user establishes trust
Remote Help Capabilities and Requirements
- The Remote help app supports the following capabilities: 1. Enable remote help for your tenant– By default, Intune tenants aren't enabled for remote help. If you choose to turn on remote help, its use is enabled tenant-wide. Remote help must be enabled before users can be authenticated through your tenant when using remote help. 2. Use remote help with unenrolled devices– Disab…
Prerequisites
- Intune subscription
- Remote help add-on license for all IT support workers (helpers) and users (https://aka.ms/PremiumAddOnsDocs)
- Windows 10/11
- The remote help app for Windows. See Install and update remote help
Install and Update Remote Help
- Remote help is available as download from Microsoft and must be installed on each device before that device can be used to participate in a remote help session. By default, users will be opted into automatic updates and remote help will update itself when an update is available. For users that opted out of automatic updates, when an update to remot...
Monitoring and Reports
- You can monitor the use of remote help from within Microsoft Endpoint Manager. 1. Sign into the Microsoft Endpoint Manager admin center and go to Tenant admin > Remote help. 2. On the Monitor tab, you’ll see a count of active sessions and historical data about past sessions. 3. On the Remote help sessions tab, you’ll see the records of past sessions, including: 3.1. The helper (…
Log Files
- Remote help logs data during installation and during remote help sessions, which can be of use when investigating issues with the app. Installation of remote help - When remote help installs or uninstalls, the following two logs are created in the device users' Temp folder, for example, C:\Users\<username>\AppData\Local\Temp. The * in the log file name represents a date and ti…
Installation Details
- Remote help will create the following firewall inbound rules: 1. Quick Assist Firewall Exception 2. Quick Assist RDP Firewall Exception 3. Remote help Firewall Exception
Languages Supported
- Remote help is supported in the following languages: 1. Czech 2. Danish 3. Dutch 4. English 5. Finnish 6. French 7. German 8. Greek 9. Hungarian 10. Italian 11. Japanese 12. Korean 13. Norwegian 14. Polish 15. Portuguese (Portugal) 16. Romanian 17. Russian 18. Spanish 19. Swedish 20. Turkish
Known Issues
- When setting a conditional access policy for apps Office 365 and Office 365 SharePoint Online with the grant set to Require device to be marked as compliant, if a user's device is either unenrolled...