To get help:
- In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else.
- Select Invite someone you trust to help you .
- Do one of the following: If you've never used Easy Connect, select Use Easy Connect . ...
- Follow the instructions.
Full Answer
Can someone help me with remote access?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.
What is the technical support number for Microsoft?
Microsoft Customer Service Phone Number. Phone Number:1 (800) 936-5700. Shortcut: Once the automated voice starts, press 0 and they will connect you with a representative.
How to set remote assistance on Windows 10?
Via This PC
- Right-click on the This PC icon on your desktop and then select Properties.
- Click the Remote settings link from the left menu on the pop-up interface.
- Make sure the Allow Remote Assistance connections to the computer option is checked.
- Click Advanced.
How to connect and use Microsoft Remote Desktop Connection?
Windows 10 Fall Creator Update (1709) or later
- On the device you want to connect to, select Start and then click the Settings icon on the left.
- Select the System group followed by the Remote Desktop item.
- Use the slider to enable Remote Desktop.
- It is also recommended to keep the PC awake and discoverable to facilitate connections. ...
Does Microsoft tech support do remote access?
Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection.
Does Microsoft have live tech support?
Online ChatMicrosoft Corporation / Customer service chat
How do I get Microsoft remote assistance?
To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you.
How do I use Microsoft Remote Support?
Select Start > Quick Assist. Select Start > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results). Select Assist another person, then send the 6-digit code to the person you're helping. When they've entered it, select either Take full control or View screen.
Is there a phone number for Microsoft tech support?
(800) 642-7676Microsoft Corporation / Customer service
How do I get a human at Microsoft?
Then, call 1-800-642-7676 to reach a representative. Alternatively, email wehelp@microsoft.com and describe the situation, making sure to include the product key number and any warranty information for better service.
How do I ask for remote access?
Send Invite to Control ComputerHold the Windows Key, then press “R” to bring up the Run box.Type “msra“, then press “Enter“Select “Invite someone you trust to help you“.You may be able to select “Use e-mail to send an invitation” if your default email client is setup properly.More items...
What is the difference between remote assistance and Remote Desktop?
Remote desktop helps you to access a session running on one computer using another computer remotely. 2. Remote assistance is used to get technical help from a helper who is present at a different location than the user.
How do I give someone remote access to my computer?
Right-click on "Computer" and select "Properties". Select "Remote Settings". Select the radio button for "Allow remote connections to this computer". The default for which users can connect to this computer (in addition to the Remote Access Server) is the computer owner or administrator.
Does Microsoft have live agents?
Yes, Microsoft has live chat support. Go to the https://support.microsoft.com/en-us/contact/virtual-agent/ and start chatting with a live agent.
What are Microsoft support hours?
8 AM to 5 PM Central Time.
How do I talk to a live person at Xbox?
Calling Xbox by Telephone. Call Xbox Support at 1-800-469-9269. The Xbox contact center is open between Monday and Friday from 9 a.m. to 5 p.m. EST. Wait for Xbox to provide you with prompts, then dial the number "0" six times in a row.
How do I get rid of fake Microsoft security warning?
How to Remove the “Virus Alert from Microsoft” Scam in 2022Preliminary Step: Close the “Virus Alert from Microsoft” Notification.Run a Full System Scan With Your Antivirus.Delete Any Infected Files.Keep Your Device Protected Against Dangerous Websites.
What is remote assistance?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
How to get help on a PC?
To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...
How to give help to someone on PC?
To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.
How to use Easy Connect?
Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.
Can Quick Assist be used for remote assistance?
You can also use Quick Assist to give and receive remote assistance.
How to use Remote Desktop on Windows 10?
Set up the PC you want to connect to so it allows remote connections: Make sure you have Windows 10 Pro. To check, go to Start > Settings > System > About and look for Edition . For info on how to get it, go ...
How to connect to a remote desktop?
Use Remote Desktop to connect to the PC you set up: On your local Windows 10 PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.
How to check if Windows 10 Home is remote?
To check, go to Start > Settings > System > About and look for Edition . For info on how to get it, go to Upgrade Windows 10 Home to Windows 10 Pro. When you're ready, select Start > Settings > System > Remote Desktop, and turn on Enable Remote Desktop. Make note of the name of this PC under How to connect to this PC. You'll need this later.
What is Remote Access Guide?
The Remote Access guide provides you with an overview of the Remote Access server role in Windows Server 2016, and covers the following subjects:
How to install Remote Access as a LAN router?
To install Remote Access as a LAN router, either use the Add Roles and Features Wizard in Server Manager and select the Remote Access server role and the Routing role service; or type the following command at a Windows PowerShell prompt, and then press ENTER. Install-RemoteAccess -VpnType RoutingOnly.
What is a RAS gateway?
RAS Gateway - Multitenant. You can deploy RAS Gateway as a multitenant, software-based edge gateway and router when you are using Hyper-V Network Virtualization or you have VM networks deployed with virtual Local Area Networks (VLANs). With the RAS Gateway, Cloud Service Providers (CSPs) and Enterprises can enable datacenter and cloud network traffic routing between virtual and physical networks, including the Internet. With the RAS Gateway, your tenants can use point-so-site VPN connections to access their VM network resources in the datacenter from anywhere. You can also provide tenants with site-to-site VPN connections between their remote sites and your CSP datacenter. In addition, you can configure the RAS Gateway with BGP for dynamic routing, and you can enable Network Address Translation (NAT) to provide Internet access for VMs on VM networks.
Can you use remote access in Azure?
Using Remote Access in Microsoft Azure is not supported. You cannot use Remote Access in an Azure VM to deploy VPN, DirectAccess, or any other Remote Access feature in Windows Server 2016 or earlier versions of Windows Server. For more information, see Microsoft server software support for Microsoft Azure virtual machines.
How to get Quick Assist code?
Select Start > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results). Select Assist another person, then send the 6-digit code to the person you're helping. When they've entered it, select either Take full control or View screen . Select Continue and wait for the person you're helping to allow the connection.
What is Quick Assist?
Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.
Where to start remote assistance?
Start a remote assistance session from the device menu in the Microsoft Endpoint Manager console
When will Microsoft Endpoint Manager be available for remote help?
When we roll out this functionality for general availability early in 2022, we intend to offer remote help as an advanced endpoint management add-on at a price above the existing licensing options that include Microsoft Endpoint Manager or Microsoft Intune. More information will be forthcoming when we finalize our pricing plans.
What is role based access control in endpoint manager?
When we release role-based access controls for remote help in Microsoft Endpoint Manager, administrators can set parameters and define the actions that may be taken during a remote help session based on the helpdesk associate's role. Permissions can be set by administrators in Microsoft Endpoint Manager to limit the sessions to view-only, allow the associate to take full control of a user's device, or have the right to enter administrative credentials to perform specific actions (known as elevation).
How to let us know about Microsoft Endpoint Manager?
You can also let us know about your Endpoint Manager and remote help for Windows experiences through comments on this blog post or reach out to @IntuneSuppTeam on Twitter. Tweet your feedback about Microsoft Endpoint using the hashtag #MEMpowered. If you're interested in ongoing developments on Endpoint Manager, we invite you to follow the Microsoft Endpoint Manager Blog and @MSIntune on Twitter.
How to establish a secure connection with helpdesk?
To establish a secure connection, the helpdesk associate generates a code from the app and shares the code with the user. The user is then prompted to grant permission to establish a secure connection with the helpdesk associate.
How long can a report be run for remote help?
Reports can be created and analyzed by which helpdesk worker helped which user, on which device, and when the session started and ended for a set time period, with all data retained for 30 days. For example, reports could show if there are multiple sessions on the same device, and thus a potential technical issue with the endpoint. Reports could also help track helpdesk usage or look for suspicious activity.
What is the purpose of verifying the identity of the help desk associate and Windows user?
Verifying the identity of the help desk associate and Windows user establishes trust
Install and update remote help
Remote help is available as download from Microsoft and must be installed on each device before that device can be used to participate in a remote help session.
Configure remote help for your tenant
To configure your tenant to support remote help, review and complete the following tasks.
How to use remote help
The use of remote help depends on whether you're requesting help or providing help.
Monitoring and reports
You can monitor the use of remote help from within Microsoft Endpoint Manager.
