Remote-access Guide

mobile remote access cisco

by Hazel O'Connell Published 3 years ago Updated 2 years ago
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What is the maximum bit rate for video calls on Cisco Unified Communications Manager?

What is a single domain?

Does Cisco Expressway work with multiple domains?

Can you use CMS and MRA on the same Expressway?

Can MRA have a single domain?

Can you have multiple domains on Expressway C?

Can Jabber guest use Expressway?

See more

About this website

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What is mobile and remote access?

The Mobile and Remote Access solution (MRA) supports a hybrid on-premises and cloud-based service model. This provides a consistent experience inside and outside the enterprise. MRA provides a secure connection for Jabber application traffic without having to connect to the corporate network over a VPN.

What are MRA phones?

It is a device and operating system agnostic solution for Cisco Jabber clients on Windows, Mac, iOS and Android platforms. MRA allows Jabber clients that are outside the enterprise to do the following: Use Instant Messaging and Presence services. Make voice and video calls.

What is MRA network?

MRA is a comprehensive service offering that provides an assessment of all network infrastructure and its ability to transport the media-rich applications that need to be deployed.

How do you set up an MRA?

0:306:47Expressway MRA Basic Configuration - YouTubeYouTubeStart of suggested clipEnd of suggested clipLet's start in the expressway CE and go to configuration domains. Let's add the SIP domain that'sMoreLet's start in the expressway CE and go to configuration domains. Let's add the SIP domain that's going to be used for mr a click new and type in the domain name. And then click create domain.

What is Cisco expressway used for?

Cisco Expressway Series (Expressway) is designed specifically for comprehensive collaboration services. It features established firewall-traversal technology and helps to redefine traditional enterprise collaboration boundaries, to support our Cisco vision of any-to-any collaboration.

What is Cisco Expressway C and E?

The Expressway acts as a Unified Communications gateway for third-party devices and for mobile and remote access. Or you can register directly to the Cisco Expressway-C. To configure the Expressway for Unified. Communications services, see Mobile and Remote. Access via Cisco Expressway Deployment Guide on.

How is an MRA done?

During magnetic resonance angiography, you lie flat inside the magnetic resonance imaging scanner. This is a large, tunnel-like tube. In some cases, a special dye, known as contrast, may be added to your bloodstream to make your blood vessels easier to see.

Why is an MRA ordered?

Doctors use MRA to: identify abnormalities, such as aneurysms, in the aorta, both in the chest and abdomen, or in other arteries. detect atherosclerotic (plaque) disease in the carotid artery of the neck, which may limit blood flow to the brain and cause a stroke.

What does MRA stand for in insurance?

Medical Reimbursement Arrangement (MRA) Plans The employer uses an MRA to fund a portion of the higher deductible for employees and, from time to time, other expenses. Employers decide how much of the deductible to fund for the employees. The employer funds the MRA account as claims come due.

Is MRA better than CTA?

In this study, the AUC of CTA and MRA for diagnosing intracranial aneurysm was 0.90 and 0.87, respectively. This indicates that CTA has a slight higher accuracy than MRA in diagnosis of intracranial aneurysms on the surface, which is consistent with several prior studies.

What is aircraft MRA?

In aviation, minimum reception altitude (MRA) is the lowest altitude on an airway segment where an aircraft can be assured of receiving signals from off-course navigation aids like VOR that define a fix.

What does MRA stand for in HR?

MRA - The Management Association.

About Mobile and Remote Access

Cisco Unified Communications Mobile and Remote Access (MRA) is part of the Cisco Collaboration Edge Architecture.

Unsupported Deployments

This topic highlights some deployments that are not supported over MRA.

Capacity Information

For details on MRA registration limits and other capacity information, refer to "Cluster License Usage and Capacity Guidelines" in Cisco Expressway Administrator Guide. You can find this guide on the Expressway configuration guides page.

What is the maximum bit rate for video calls on Cisco Unified Communications Manager?

The Maximum Session Bit Rate for Video Calls on the default region on Cisco Unified Communications Manager is 384 kbps by default . The Default call bandwidth on Expressway-C is also 384 kbps by default. These settings may be too low to deliver the expected video quality for MRA-connected devices.

What is a single domain?

A single domain means that you have a common domain ( example.com) with separate internal and external DNS servers. This allows DNS names to be resolved differently by clients on different networks depending on DNS configuration, and aligns with basic Jabber service discovery requirements.

Does Cisco Expressway work with multiple domains?

Cisco Expressway supports Mobile and Remote Access with multiple external domains. With this deployment, you will have more than one external domain where your MRA clients may reside. Expressway-E must be able to connect to all of them. To configure this deployment, do the following:

Can you use CMS and MRA on the same Expressway?

If you use both the CMS Web Proxy service and MRA on the same Expressway, the following configuration items must be assigned different values per service. If you try to use the same value, the service that was configured first will work, but the other one will fail:

Can MRA have a single domain?

The ideal scenario for MRA is to have a single domain with a split DNS configuration, and this is the recommended approach. This is not always possible , so there are some other approaches to deal with various alternative scenarios.

Can you have multiple domains on Expressway C?

As of X8.5, you can create multiple deployments on the Expressway-C, but this feature is still limited to one domain per de ployment. As of X8.5.1, a deployment can have Multiple Presence Domains. However, this feature is in preview status only , and we recommend that you do not exceed 50 domains.

Can Jabber guest use Expressway?

The Expressway cannot be used for Jabber Guest when it's used for Mobile and Remote Access (MRA). The Expressway-C used for MRA cannot also be used for Microsoft gateway service. Microsoft gateway service requires a dedicated Expressway-C. Maintenance mode is not supported over MRA for endpoints running CE software.

What is a basic network access?

Basic network access for mobile devices, such as smartphones and tablets, includes email, calendar, and contacts. These capabilities can be provided securely without requiring the use of a VPN client by deploying gateway technology in the demilitarized zone (dMZ) and configuring the required firewall security policies.

What is Cisco CVD?

Cisco Validated designs (CVds) provide the framework for systems design based on common use cases or current engineering system priorities. They incorporate a broad set of technologies, features, and applications to address customer needs. Cisco engineers have comprehensively tested and documented each CVd in order to ensure faster, more reliable, and fully predictable deployment.

What is TNd in Cisco?

The Trusted Network detection (TNd) feature of Cisco CWs determines whether a host is connected directly to a trusted network, in this guide referring to a LAN or WLAN at an organization’s primary or remote sites. Conversely, if a host connects to an organization through a remote access VPN, then the host is considered to be on an untrusted network.

How does intelligent routing affect the internet?

This load increase can raise costs. intelligent routing of traffic is a priorit y to control which traffic from a user has to go through the internet edge component of the organization’s network and which traffic can be kept out on the internet. Reducing security on this traffic is not an option that is readily available. Traffic destined for the internet that has to be brought back to the internet edge for security inspection increases bandwidth usage and load on the internet edge design, while increasing latency on user connections.

Why do organizations need to allow access to the network?

As users move outside the boundaries of the traditional network, their requirements for access to job-related data, such as email, calendars, and more, don’t change. in order for people to be productive, organizations need to allow them access to the network from wherever they are and to whatever data they need, using any device the organization allows. At the same time, organizations must ensure that all access to the network is secure and appropriate and that it follows organizational guidelines.

Does ActiveSync support a single DNS?

This process assumes that a resilient internet connection is used. Activesync is available on either isP using different iP addresses. This solution does not support the use of a single dNs name for resiliency. if there is a failure of the primary isP (isP-A), you must manually update the dNs name to refer to the secondary isP address.

Can Cisco AnyConnect VPN be replicated?

When running an RA VPN Cisco AsA firewall pair, the Cisco AnyConnect VPN Profile file and the Web security service Profile files must be manually replicated to the secondary AsA firewall. All of the files listed in Table 1 must be replicated.

Rapid scalability

Get users up and running quickly for rapid time-to-value and enhance business continuity.

Greater ROI

Our flexible, subscription-based pricing allows you to reduce costs by paying only for what you need.

Seamless user experience

Always-on connectivity and security provide end users with a great experience regardless of location.

Highly available, secure network access

Provide users with highly secure access to corporate resources from any location or device. Our service autodetects trusted networks and disconnections, automatically enforcing appropriate policies and remedies where needed.

Trusted security across Mac, Windows, iOS, and Android devices

Enjoy greater flexibility when bringing personal devices to the corporate network—without compromising security.

Cloud-based, scalable architecture

Our service is built on a cloud-based, highly available infrastructure that provides scalable remote access to get users up and running quickly.

Always-on service monitoring, performance metrics, and alerts

Cisco provides 24x7x365 monitoring of infrastructure, including continuous device health, performance metrics, and alerting.

What is a mobile and remote access solution?

The mobile and remote access solution supports a hybrid on-premises and cloud-based service model, providing a consistent experience inside and outside the enterprise. It provides a secure connection for Jabber application traffic without having to connect to the corporate network over a VPN. It is a device and operating system agnostic solution for Cisco Jabber clients on Windows, Mac, iOS and Android platforms.

What is Cisco Unified Communications?

Cisco Unified Communications mobile and remote access is a core part of the Cisco Collaboration Edge Architecture. It allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by Cisco Unified Communications Manager (Unified CM) when the endpoint is not within the enterprise network. The Expressway provides secure firewall traversal and line-side support for Unified CM registrations.

How does Jabber verify the identity of Expressway E?

Jabber clients must verify the identity of the Expressway-E they are connecting to by validating its server certificate. To do this, they must have the certificate authority that was used to sign the Expressway-E's server certificate in their list of trusted CAs.

What is Expressway CSR?

The Expressway certificate signing request (CSR) tool prompts for and incorporates the relevant subject alternate name (SAN) entries as appropriate for the Unified Communications features that are supported on that Expressway.

What is diagnostic log in Expressway?

The diagnostic logging tool in Expressway can be used to assist in troubleshooting system issues. It allows you to generate a diagnostic log of system activity over a period of time, and then to download the log.

Why do I need to associate a domain with an IDP?

You need to associate a domain with an IdP if you want the MRA users of that domain to authenticate via the IdP. The IdP adds no value until you associate at least one domain with it.

Do you need SIP trunks for Expressway?

Expressway deployments for mobile and remote access do not require SIP trunk connections between Unified CM and Expressway-C. Note that the automatically generated neighbor zones between Expressway-C and each discovered Unified CM node are not SIP trunks.

Background

Proper troubleshooting technique requires that you have a thorough understanding of how things should work during normal operations. I presented on the MRA registration process during a NetCraftsmen Cisco Mid-Atlantic User Group (CMUG) meeting last year.

Service Discovery

Upon initialization, the Jabber client enters into a “Service Discovery” mode. At this stage, the client is trying to determine if it is inside the corporate network or outside. The mechanism that is used is DNS. Specifically, the Jabber client will query for specific DNS service records (SRV record) based on the assigned service domain.

Service Provisioning

Once the client establishes a TLS connection to port 8443 on the Edge appliance, the user credentials are authenticated. At this point, the proxy connection is established and the client will start downloading configuration information from the UCM cluster. This configuration information is used to complete the service registration phases.

XMPP Registration

If the Jabber client is provisioned for IM&P presence services, the client will attempt to establish a connection on TCP port 5222. Registration requests are sent to the Edge appliance, which then proxies the transaction through the Core appliance to the IM&P cluster node (s).

SIP Registration

If the Jabber client is provisioned as a voice/video soft phone, the client will attempt to establish a connection on TCP port 5061. Registration requests are sent to the Edge appliance, which is then proxied through the Core appliance to the UCM cluster node (s). Successful registration is required for voice/video call functionality.

Visual Voicemail

If the Jabber client is provisioned with visual voicemail, the Jabber client will submit registration requests to the Edge appliance using the already established TLS connection on port 8443. The Edge appliance proxies the request through the Core to the REST API on Unity Connection.

Service Discovery

This step is fairly straightforward. We need to determine if the client can resolve the proper DNS SRV records. Using dig or nslookup, verify that the client can resolve the collaboration edge SRV records. For example:

What is the maximum bit rate for video calls on Cisco Unified Communications Manager?

The Maximum Session Bit Rate for Video Calls on the default region on Cisco Unified Communications Manager is 384 kbps by default . The Default call bandwidth on Expressway-C is also 384 kbps by default. These settings may be too low to deliver the expected video quality for MRA-connected devices.

What is a single domain?

A single domain means that you have a common domain ( example.com) with separate internal and external DNS servers. This allows DNS names to be resolved differently by clients on different networks depending on DNS configuration, and aligns with basic Jabber service discovery requirements.

Does Cisco Expressway work with multiple domains?

Cisco Expressway supports Mobile and Remote Access with multiple external domains. With this deployment, you will have more than one external domain where your MRA clients may reside. Expressway-E must be able to connect to all of them. To configure this deployment, do the following:

Can you use CMS and MRA on the same Expressway?

If you use both the CMS Web Proxy service and MRA on the same Expressway, the following configuration items must be assigned different values per service. If you try to use the same value, the service that was configured first will work, but the other one will fail:

Can MRA have a single domain?

The ideal scenario for MRA is to have a single domain with a split DNS configuration, and this is the recommended approach. This is not always possible , so there are some other approaches to deal with various alternative scenarios.

Can you have multiple domains on Expressway C?

As of X8.5, you can create multiple deployments on the Expressway-C, but this feature is still limited to one domain per de ployment. As of X8.5.1, a deployment can have Multiple Presence Domains. However, this feature is in preview status only , and we recommend that you do not exceed 50 domains.

Can Jabber guest use Expressway?

The Expressway cannot be used for Jabber Guest when it's used for Mobile and Remote Access (MRA). The Expressway-C used for MRA cannot also be used for Microsoft gateway service. Microsoft gateway service requires a dedicated Expressway-C. Maintenance mode is not supported over MRA for endpoints running CE software.

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