How many calls are supported by Cisco Unified Communications Manager?
However, the number of supported calls depends on the Unified Communications Manager configuration . For example, the Cisco Unified Mobility user receives a call while the user already has six calls for the remote destination or while the user is using DTMF to transfer or conference a call from the remote destination.
How do I enable unified mobility features for remote users?
Check the Enable Unified Mobility features check box. From the Remote Destination Profile drop-down list, select the profile that you set up for the user who owns this remote destination.
How can I use extend and connect with Cisco Unified mobility?
Users who need the capabilities of both Cisco Unified Mobility and Extend and Connect can configure the same remote destination on the remote device profile and CTI remote device types when the owner ID of both device types is the same. This configuration allows Cisco Unified Mobility features to be used concurrently with Extend and Connect.
How do I create a remote destination in Cisco Unified cm?
From Cisco Unified CM Administration, choose Device > Remote Destination. Step 2 Click Add New . In the Destination field, enter the number of the remote destination. For example, this could be a cellular number or PSTN number. From the Mobility User ID field, select the mobility-enabled end user who uses this remote destination.
What is Cisco mobile Remote Access?
Mobile and remote access overview It allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by Cisco Unified Communications Manager (Unified CM) when the endpoint is not within the enterprise network.
What is mobile voice access in CUCM?
In nutshell, mobile users would first access the CUCM to place outbound calls.By accessing Call manager from their mobile device, the end user can enjoin the system to place calls and have the call appear from their desk phone. The caller ID would be DID number, not the users cell phone.
What is the purpose of mobile and remote access MRA in the Cisco CUCM architecture?
The Mobile and Remote Access solution (MRA) supports a hybrid on-premises and cloud-based service model. This provides a consistent experience inside and outside the enterprise. MRA provides a secure connection for Jabber application traffic without having to connect to the corporate network over a VPN.
How do I forward my calls from CUCM to my cell phone?
CUCM: Configure External Call Forward, eg. to a cell phone:Login to CUCM.Go to Device ➤ Phone.Locate and click on the phone you want to forward.On the left-hand side of the window click on the extension you want to forward.Scroll down to portion of the window that is labeled Call Forward and Call Pickup Settings:
What is mobile voice access?
The Voice Access app for Android lets you control your device with spoken commands. Use your voice to open apps, navigate, and edit text hands-free. Contents. Step 1: Check your device and settings. Step 2: Download Voice Access.
What is Cisco expressway used for?
Cisco Expressway Series (Expressway) is designed specifically for comprehensive collaboration services. It features established firewall-traversal technology and helps to redefine traditional enterprise collaboration boundaries, to support our Cisco vision of any-to-any collaboration.
How do you forward calls on Cisco CUCM?
BlogLog in to Cisco Unified Communications Manager.On the upper left-hand corner, choose “Call Routing” and in the dropdown choose “Directory Number”.Search by “Directory number”/”Ends with” and in the blank field to the right, enter the last 4 digits (Extension number) of the Office phone you want to forward.More items...
How do I transfer a call on a Cisco phone?
0:050:23How To Transfer a Call on a Cisco 8800 - YouTubeYouTubeStart of suggested clipEnd of suggested clipTo transfer a call to another phone press the transfer soft. Key dial the party you want to transferMoreTo transfer a call to another phone press the transfer soft. Key dial the party you want to transfer the call to then press the transfer soft key again to complete. The transfer.
What is call routing in Cucm?
In Cisco Unified Communications Manager Administration, use the Call Routing > Route/Hunt > Route Pattern menu path to configure route patterns. A route pattern comprises a string of digits (an address) and a set of associated digit manipulations that route calls to a route list or a gateway.
What does Cisco Unified Communications Manager do?
It is an IP-based communications system that allows you to contact your coworkers or customers through audio or video regardless of physical location. The primary function of CUCM is call processing and phone registration. Essentially, it is the brain of the phone; the physical handsets are just endpoints.
How does Cisco Unified Communications Manager work?
CUCM uses SIP or SCCP to communicate with Cisco IP Phones for call setup and teardown and for supplementary service tasks. After a call has been set up, media exchange occurs directly between the Cisco IP Phones across the IP network, using the Real-Time Transport Protocol (RTP) to carry the audio.
What is the difference between CUCM publisher and subscriber?
The publisher verifies the subscriber's authenticity and adds the subscriber's IP address to its dynamic firewall (iptables). The subscriber is allowed to access the publisher database. The database content is replicated from the publisher to the subscriber.
What is Cisco UC architecture?
Cisco Unified Communications (UC) is an IP-based communications system integrating voice, video, data, and mobility products and applications. It enables more effective, secure communications and can transform the way in which we communicate.
What is Cisco Unified Mobility?
Cisco Unified Mobility offers a set of mobility-related features that allow users to interact with Unified Communications applications no matter where they may be, or which device they are using. Whether the device you are using is a home office phone, a dual-mode Cisco Jabber on iPhone or Android client over a WiFi connection, or a mobile phone from another cellular provider, you can still access Unified Communications features and have the call be anchored in the enterprise.
What is the problem with Cisco Unified Communications Manager?
Problem When a remote destination (mobile phone) is not a smartphone and a call to this mobile phone is anchored through Cisco Unified Communications Manager, the user can hang up the mobile phone and expect to see a Resume softkey on the user desktop phone to resume the call. The user cannot resume this call on the user desktop phone.
What happens if you disable Cisco feature control?
If you have configured feature control policies to enable or disable features for Cisco IP Phones, then you will also have to enable Mobility within the policy that is used by your Cisco IP Phones. If the feature is disabled within the feature control policy configuration that is used by your phones, then the Mobility softkey will be disabled for all Cisco IP Phones that use that policy.
Why handoff mobility for dual mode phones?
Configure handoff mobility for dual-mode phones if you want your system to preserve a call while the user moves out of the enterprise. Even when a user's device disconnects from the enterprise WiFi network and reconnects to the mobile voice or cellular network, an in-progress call is maintained without interruption.
What is remote destination?
A remote destination is a virtual device that represents a mobile device where the user can be reached (for example, a home office phone, a mobile phone on a cellular network, or a PSTN phone). The remote destination carries many of the same settings as the user's desk phone.
What controller is used for PRI?
Configure the T1/E1 controller for PRI from the PSTN.
What is an access list?
An access list is an optional remote destination configuration if you want to control which calls can ring which remote destinations, and at which times of day. The access list filters callers based on the Caller ID and can either allow calls or block calls during that remote destination's ring schedule.
Introduction
Design
- For information on design considerations and guidelines for deploying Unified CCE, see: Cisco Unified Contact Center Enterprise Design Guides. For information on specific deployments and sites where Unified CCE and MRA system testing was performed, see Cisco Unified Contact Center Enterprise Test Bed for Collaboration Systems Release 11.5(1).
Configuration
- This section provides the high-level tasks and related information for configuring MRA in a Unified CCE environment. The following table provides this information: ■ Configuration Tasks: List of high-level configuration tasks ■ System Test Specifics: System test variations from procedures and settings documented in the product documentation. ■ More Information: Links to product do…
Related Documentation
- ■ For installation and configuration information on Unified CCE and other related products, see the product support guides in System Release Notes for Contact Center: Cisco Collaboration Systems Release 11.5(1). ■ For information on the IOS commands used to configure infrastructure components, see Unified CCE Test Bed Configuration Command Files for CSR 11.5(1).
Obtaining Documentation and Submitting A Service Request
- For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation. To receive new and revised Cisco technical content directly to your desktop, you can subscribe to the What’s New in Cisco Product Documentation RSS feed. The RSS feeds ar…