Remote-access Guide

mocrosoft customer support taking remote access of computer

by Mr. Boris Paucek DDS Published 2 years ago Updated 1 year ago

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection.
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Quick Assist web app.
BrowserQuick Assist support
Microsoft Edge, Windows 10 RS2 or laterFully supported, except no outgoing sharing
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Is Microsoft remote assistance safe?

When you're using remote assistance or remote desktop, the host computer is only as safe as the connection. The security surrounding remote assistance versus remote desktop is similar in the sense that both are vulnerable to cyberattacks.

How do I help someone remotely access my computer?

Select Start > Quick Assist. Select Start > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results). Select Assist another person, then send the 6-digit code to the person you're helping. When they've entered it, select either Take full control or View screen.

Can someone remotely access my computer when it's off?

Without appropriate security software installed, such as anti-malware tools like Auslogics Anti-Malware, it is possible for hackers to access the computer remotely even if it is turned off.

How do I give someone else access to my laptop?

From the desktop, click the Start menu and start typing “user accounts.” Click on “User Accounts” in the search results. From this menu window, click “Manage another account.” Click “Guest.” If the guest account feature is disabled, click “Turn On.” Windows 10, unfortunately, hides this feature a bit…

What happens if you give someone remote access to your computer?

This can be even worse than just conning you out of money, as undetected malware can allow hackers to steal your identity, including your passwords and financial information, over and over again, even if you get new passwords and account numbers.

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