Remote-access Guide

multicare epic / remote access

by Christine Langosh Published 3 years ago Updated 2 years ago
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Can MultiCare help me troubleshoot my home computer?

MultiCare is not able to troubleshoot home computers. MultiCare is not able to support personal devices (phones, tablets and computers). If your home computer does not work for you, the Employee Resource Center and other resources are available at any supported location on a MultiCare computer.

What is the MultiCare portal for?

The purpose of this portal is for submitting of technical issues and requests by MultiCare's external partners. ! Important: The portal uses Microsoft Azure Authentication. Please make sure you are using your work email with your organization’s domain for account creation and interactions with MultiCare.

How does MultiCare give back to the community?

MultiCare employees and volunteers support MultiCare’s mission every day. Many also choose to give back through MultiCare Gives: MultiCare’s employee and volunteer giving program.

What is it like to work at MultiCare?

Information for MultiCare employees. Whether you’re involved in direct patient care or supporting those who are, your work will make a difference. As a not-for-profit health care organization, we provide vital health and wellness services to individuals and families from all walks of life.

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COVID-19 Resources for MultiCare Employees

If you are a MultiCare employee and need employee COVID-19 testing, please visit Indigo Online Care.

Life at MultiCare

Whether you’re involved in direct patient care or supporting those who are, your work will make a difference.

MultiCare Gives

MultiCare employees and volunteers support MultiCare’s mission every day. Many also choose to give back through MultiCare Gives: MultiCare’s employee and volunteer giving program. One hundred percent of MultiCare Gives donations benefit MultiCare patients, programs and even other employees in need.

MyAccount

For assistance with your MultiCare account, resetting your password, etc.

Enrolling in Azure Multi-factor Authentication (MFA)

Please use the following instructions to enroll in multi-factor authentication for Android, iPhone or generic cell phones.

Citrix Requirements

Citrix Workspace needs to be on the computer, tablet or smartphone to access MyPortal.​ These remote access options may not work for all users. MultiCare is not able to troubleshoot home computers.

Support

MultiCare is not able to support personal devices (phones, tablets and computers).

What is the purpose of the MultiCare portal?

The purpose of this portal is for submitting of technical issues and requests by MultiCare's external partners. !Important: The portal uses Microsoft Azure Authentication. Please make sure you are using your work email with your organization’s domain for account creation and interactions with MultiCare. This should also be the email you wish to recieve ticket updates and resolutions on. IF you are given MultiCare credentials, please use those to log in. An email domain can be found at the end the email address. (i.e. @multicare.org, @seamarchc.org, @microsoft.com, etc…). See below for additional instructions.

What is preference in multicare?

Preference should be using an account associated with your organizational's domain, which is how MultiCare system recognizes you as a partner. The portal restricts access to functions by domain.

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