Remote-access Guide

multicare epic remote access

by Alejandra Herman Published 2 years ago Updated 2 years ago
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Can MultiCare help me troubleshoot my home computer?

MultiCare is not able to troubleshoot home computers. MultiCare is not able to support personal devices (phones, tablets and computers). If your home computer does not work for you, the Employee Resource Center and other resources are available at any supported location on a MultiCare computer.

How does MultiCare give back to the community?

MultiCare employees and volunteers support MultiCare’s mission every day. Many also choose to give back through MultiCare Gives: MultiCare’s employee and volunteer giving program.

What is it like to work at MultiCare?

Information for MultiCare employees. Whether you’re involved in direct patient care or supporting those who are, your work will make a difference. As a not-for-profit health care organization, we provide vital health and wellness services to individuals and families from all walks of life.

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COVID-19 Resources for MultiCare Employees

If you are a MultiCare employee and need employee COVID-19 testing, please visit Indigo Online Care.

Life at MultiCare

Whether you’re involved in direct patient care or supporting those who are, your work will make a difference.

MultiCare Gives

MultiCare employees and volunteers support MultiCare’s mission every day. Many also choose to give back through MultiCare Gives: MultiCare’s employee and volunteer giving program. One hundred percent of MultiCare Gives donations benefit MultiCare patients, programs and even other employees in need.

MyAccount

For assistance with your MultiCare account, resetting your password, etc.

Enrolling in Azure Multi-factor Authentication (MFA)

Please use the following instructions to enroll in multi-factor authentication for Android, iPhone or generic cell phones.

Citrix Requirements

Citrix Workspace needs to be on the computer, tablet or smartphone to access MyPortal.​ These remote access options may not work for all users. MultiCare is not able to troubleshoot home computers.

Support

MultiCare is not able to support personal devices (phones, tablets and computers).

How to get Haiku for multicare?

How to get access to Haiku and Canto for MultiCare with your mobile device: 1) Download: For Haiku (iPhone), click here to go to the Apple App store and download Haiku. or. For Haiku (Android), click here to go to Google Play and download Haiku. or.

Can you view a patient's lab results on Haiku?

With Haiku & Canto through your mobile device, you can view a patient's medications, lab results, care team, allergies, and more. You can also review your patient's chart while talking to the patient on the phone, regardless of whether you are in the office or at a personal event.

Is Haiku a documentation tool?

Haiku & Canto have been designed as a support tool, not a documentation tool. Not all features you use today are supported through these tools. The ability to see clinic schedules, Chart Review, and In Basket are the predominate features currently available.

Does MultiCare reimburse for Hyperspace?

These applications are not replacements for Hyperspace and are optional and not essential for patient care. MultiCare will not reimburse any expenses that you may occur from using your personal device or data plan with these applications.

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