Remote-access Guide

my cloud says 970 remote access disabled

by Mrs. Maryse Treutel DVM Published 2 years ago Updated 1 year ago
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How do I enable WD My Cloud remotely?

Power up the My Cloud device.Connect the My Cloud device to a router.Setup your administrator username & password for local account access.Enter the info you would like to use for the MyCloud.com account in order to access your My Cloud from a remote location.More items...

What happened to WD My Cloud?

On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. If your device isn't compatible with My Cloud OS 5, you will lose remote access and will only be able to access it locally. Devices on these older firmware versions will not receive security fixes or technical support.

What is MyCloud OS3?

With its robust software ecosystem, My Cloud OS 3 gives you anywhere access to your stored content at home. New features, improved functionality and simple interface design deliver easy file sharing, automatic file synching, access management and a streamlined photo gallery view on any PC, Mac, iOS or Android device.

Is My Cloud home OS3?

The My Cloud Home does not use OS3, and is not affected by the OS3 End of Support.

Why can't I access my WD My Cloud?

The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials list on your Windows 10 computer. To do so, you need to: Right-click on the Start Menu to open the WinX Menu. Click on Control Panel in the WinX Menu to open it.

Is WD My Cloud Obsolete?

After Jan. 15, 2022, remote access, security updates and technical support will no longer be available for My Cloud OS 3. For customers with only My Cloud OS 3-compatible devices, Western Digital plans to end all support for prior generations on April 15, 2022.

Can WD My Cloud be hacked?

Western Digital has patched three critical vulnerabilities—one with a severity rating of 9.8 and another with a 9.0—that make it possible for hackers to steal data or remotely hijack storage devices running version 3 of the company's My Cloud OS.

How do I reset my WD My cloud without losing data?

0:171:42How to Soft Reset WD my Cloud - YouTubeYouTubeStart of suggested clipEnd of suggested clipNo data will be lost with this process. If you need to do a hard reset. Please visit the video onMoreNo data will be lost with this process. If you need to do a hard reset. Please visit the video on the upper right corner. And if you have still difficulties to access your NAS Drive.

Can I connect WD My Cloud directly to computer?

Is it possible to connect My Cloud directly to a PC without a router? Yes, just connect the Ethernet wire from the My Cloud to the computer's networking port.

How do I access WD My Cloud home locally?

To open your My Cloud Dashboard: Windows: Open a web browser and type in //devicename (or device IP address) to the web address bar. Mac OSX: Open a web browser and type in //devicename. local (or device IP address) to the web address bar.

What is the difference between my cloud and My Cloud Home?

MY Cloud is just an external drive like a USB drive. My Cloud Home is a server that attaches to your router and will store pictures and videos and allow them to be on your network and if your savvy enough you can open a port on your router and access it from outside your network.

How do I upgrade my cloud from os3 to os5?

121 or higher.Download firmware version 2.41.121 for your My Cloud model from the WD Support Website to your local computer.Login to your My Cloud dashboard as “admin” user. ... Click Settings.Click Firmware.Click Manual Update from File.Browse to the downloaded firmware file.More items...•

How do I recover data from WD My Cloud hard drive?

How to recover data from WD My Cloud HomeRemove the drives from your WD My Cloud Home. ... Connect the removed drive(s) to the computer. ... Install UFS Explorer Professional Recovery on the computer and launch the program. ... Find the WD My Cloud partition holding your data.More items...•

How do I access WD My Cloud locally?

To open your My Cloud Dashboard: Windows: Open a web browser and type in //devicename (or device IP address) to the web address bar. Mac OSX: Open a web browser and type in //devicename. local (or device IP address) to the web address bar.

How do I upgrade my WD My Cloud from os3 to os5?

121 or higher.Download firmware version 2.41.121 for your My Cloud model from the WD Support Website to your local computer.Login to your My Cloud dashboard as “admin” user. ... Click Settings.Click Firmware.Click Manual Update from File.Browse to the downloaded firmware file.More items...•

How long does WD My Cloud last?

If you have registered your My Cloud, I think they are warranted for 3 years. The WD Reds typically are for at least 5 years according to WD's website. The drives are made to run 24/7. Both of mine are the GEN 1 versions.

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