Remote-access Guide

my unc epic remote access

by Dayana Anderson Published 3 years ago Updated 2 years ago
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Why can’t i log into epic as a UNC Hospital application?

Being a UNC Hospital application, we here at the Department of Medicine Information Services don’t have direct access to EPIC and therefore any issues regarding logging into EPIC or the content within should be directed to the hospital IT group – ISD.

What is epic@unc and how do I access it?

Epic@UNC is UNC Health's electronic health record, available at most of our hospitals. We invite patients to participate in their care through the My UNC Chart. Providers, please visit our Epic@UNC for Providers area for more information about tools for you.

Can I access epic through Citrix?

For security reasons, our policy is to have users access any sensitive hospital applications, like Epic, through Citrix. Please see our Citrix Setup page for instructions to set up Citrix.

How does my UNC chart work?

My UNC Chart gives patients controlled access to the same Epic medical records their doctors use via browser or mobile app (for iOS and Android). My UNC Chart's self-serve online functions can help patients improve their own health, reduce the cost of customer service and provide a vital communication link to support accountable care.

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How do I access my UNC epic from home?

Steps to Access the Epic@UNC Playground: Visit MyApps at https://myapps.unch.unc.edu. If you have not accessed MyApps before, you may have to download the Client. Use the 'Client Setup Guide' link at the bottom of the MyApps window and follow the installation instructions if needed.

How do I download Citrix Receiver UNC?

iPadGo to the App Store.Search for Citrix Receiver.Install.After it downloads, open Citrix Receiver.Choose to Add Account.In the Username field, enter UNCH\username where username is the username for your Hospital domain account. ... Enter Domain: unch.unc.edu.Save.

How do I access epic?

Epic accessClick on Windows Start Menu Programs, All Programs, Workspace Favorites Folders, then select EPIC -or-Use My Citrix / Workspace Apps: link on the Partners Applications menu, launch Epic Hyperspace.

Does UNC use Epic?

Epic@UNC is UNC Health's electronic health record, available at most of our hospitals. We invite patients to participate in their care through the My UNC Chart.

Is Citrix Receiver and Citrix Workspace same?

As of August 2018, Citrix Workspace app has replaced Citrix Receiver. Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization's Citrix infrastructure.

How do I connect to Citrix?

How users connect with the Citrix Secure Access agent.Full VPN setup on a Citrix Gateway appliance.Select the user access method.Deploy Citrix Secure Access agent for user access.Select the Citrix Secure Access agent for users. ... Integrate the Citrix Secure Access agent with Citrix Workspace app.More items...•

How do I log into my Epic from home?

After opening your browser, go to the command line and enter: https://apps.providence.org The following page will appear. Enter your Providence user name and password. Use your Epic login and password.

Does Epic allow remote work?

Judith Faulkner, CEO of healthcare IT giant Epic Systems. Bowing to public pressure, health tech company Epic Systems has now notified its employees that they can work from home until the end of the year.

Can I use Epic from home?

This section indicates that individuals can access YNHH owned or managed applications or systems from a personal computer if YNHH allows it. Epic is allowed under YNHH policy when accessed via Citrix from a personal computer.

Which hospitals use Epic in North Carolina?

With eight hospitals (Caldwell, Chatham, Johnston, Nash, Pardee, UNC Medical Center, UNC REX, and Wayne) and more than 700 clinics already using Epic@UNC, we also remain focused on improving the experience and efficiency of the system for our providers and staff to ensure the best possible care for our patients.

How do I access my UNC MyChart?

on the Go. Download the MyChart app for both Android and iOS users to access My UNC Chart from your phone or tablet.

What is epic experience in nursing?

Epic experience enables nurses to track and update patients' files and medical records in a safe and secure Epic EHR system. They also learn to communicate and document care plans.

How can I read Epic for free?

Students can also take advantage of their free daily book via Epic Basic. With Epic Basic, students and their families can choose one free book to read after-school each day. They just need a parent's email address to sign up, no credit card required.

How do I set up an Epic?

0:593:08How to create an Epic Games account to claim free games - YouTubeYouTubeStart of suggested clipEnd of suggested clipName your display name which basically would be your gamer tag name your email address and yourMoreName your display name which basically would be your gamer tag name your email address and your password. Once you entered all of this go ahead and click on.

How can I read Epic books for free?

We encourage your students and their families to use Epic Basic, which can provide 1 free book to read after school. Families just need to sign up with a parent email address at getepic.com; no credit card is required. What if my students want to access Epic's full library?

How do you use Epic app?

1:002:10How to use Epic app video for parents - YouTubeYouTubeStart of suggested clipEnd of suggested clipClass page once you're on here you can click on your child's name. And your your you're likely toMoreClass page once you're on here you can click on your child's name. And your your you're likely to have found an assigned book whenever a teacher signs a book to your child it will come up like this.

Epic Information for Providers

Providers, please visit our Epic@UNC for Providers area for more information about tools for you.

My UNC Chart

My UNC Chart gives patients controlled access to the same Epic medical records their doctors use via browser or mobile app (for iOS and Android). My UNC Chart's self-serve online functions can help patients improve their own health, reduce the cost of customer service and provide a vital communication link to support accountable care.

Guidance for off-campus internet service

This Guide provides a list of potential solutions to help you obtain and improve internet access from home.

Email, Calendar and OneDrive File Sharing

Office 365 is hosted in the cloud, meaning you can access your email, calendar and OneDrive documents from anywhere. You can download and install the latest version of Office products on your home computer or simply interact with the web-version of each software product.

Virtual Meetings with Zoom

If you need to host or attend a work meeting, Zoom is the perfect tool. You can schedule meetings in advance and/or quickly organize an impromptu meeting. You can access Zoom via the web or a downloadable application.

Chat with Colleagues on Microsoft Teams

Teams is the primary campus tool for real-time chat collaboration – you can even share your screen and host meetings with Teams.

Access Applications Off-Campus with VPN

If you aren’t familiar with VPN, you probably haven’t needed it for your job. VPN is required to access things like your W-2 or paystub in ConnectCarolina from off campus. It’s also required to access the storage.unc.edu filestore and other campus services from off campus.

Forward critical office phone lines

If you or your department run a business-critical phone line that needs to be answered from off campus, the best option is to forward the phone. We don’t recommend forwarding for all employees.

Remote call forwarding

If you need remote call forwarding for a VoIP phone line, an ITS Communication Technologies administrator must activate the feature. Once activated, the administrator will provide the specific Call Forward Remote access phone number and instructions. Visit help.unc.edu and “Request Something Else” to request the feature.

How to contact ISD for hospital domain?

Note: If you do not know your Hospital domain account username or password, contact ISD at (984) 974-4357. Once you log in successfully, click the plus sign on the left. This will open a list of all of the applications you have access to.

What is a Hospital domain account?

The Hospital domain account is used to log in to Hospital (UNCH domain) computers, email accounts ending in .unchealth.unc.edu, and the Hospital’s Citrix platform for access to internal Hospital applications and systems.

Does Hospital Duo require authentication?

Access from a web browser will not require Hospital Duo 2-Step Authentication if you are on a campus or hospital network.

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Requirements to Be Met For Remote Training to Occur

  1. User must have a dedicated space and timeto complete training - do not plan to train and work at the same time.
  2. User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimumof Windows 7 operating system and a physical keyboard.
  3. User must have a reliable internet connection at home or at your training location. If you do n…
  1. User must have a dedicated space and timeto complete training - do not plan to train and work at the same time.
  2. User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimumof Windows 7 operating system and a physical keyboard.
  3. User must have a reliable internet connection at home or at your training location. If you do not have an internet connection, check with your cell phone service provider to see if your phone can b...
  4. Computer must have access to Internet Explorer or Google Chrome. Download either of these browsers prior to class, if needed.

Important Things to Consider

  1. User should avoid using Apple devices for training,including iPads, iPhones or MACs, due to possible compatibility issues.
  2. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended...
  1. User should avoid using Apple devices for training,including iPads, iPhones or MACs, due to possible compatibility issues.
  2. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended...
  3. User must be prepared to participate in training for entire length of scheduled class.
  4. Instructor/trainer has the right to terminate training at any time (even if not complete) if above conditions are not maintained for the duration of the class.

Additional Criteria That Would Enhance Learning experience, But Is Not Required

  • Access to multiple monitors or computers – one to watch the Webex or online course and one follow along in the Playground environment.
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