How do I contact the USF it service desk?
The USF IT Service Desk provides support for MyUSF, email accounts, workstations (Windows and Mac), connecting remotely to USF resources, business systems and more. Contact them by Live Online Support at itchat.usf.edu, emailing help@usf.edu or by calling (813) 974-HELP (4357) .
Where can I find support for myusf?
Check MyUSF or reference the links below for some of the most popular options. The USF IT Service Desk provides support for MyUSF, email accounts, workstations (Windows and Mac), connecting remotely to USF resources, business systems and more.
How do I contact University of South Florida support?
Contact them by Live Online Support at itchat.usf.edu, emailing help@usf.edu or by calling (813) 974-HELP (4357) . Minimum hardware and software requirements for remote resources.
How do I set up remote access to my computer?
Once the USF IT Service Desk has configured your machine for Remote access, follow the below directions to establish a remote connection. Make sure your browser (Chrome, Firefox, Microsoft Edge) is the most recent version. The computer you are logging in remotely from must have an up-to-date version of Microsoft's Remote Desktop Connection.
How to access voicemail on USF campus?
Visit the USF IT Cisco Unity Connection Voicemail Information page and select the Telephone and Outlook Quick Reference Guide for your campus. This guide provides a number of options for accessing voicemail. It is recommended you use the Cisco Unity Connection Web Inbox when using a laptop or desktop computer (this will not work on mobile devices). Sign in with your NetID (do not include “@usf.edu”) and your NetID password.
How to contact USF by email?
Please email help@usf.edu from your USF email account to request assistance.
Why is my USF website loading so slowly?
This is due to the network traffic being routed through the campus network to you, rather than directly to you. Only use the VPN if needed.
What is the USF toolkit?
To assist faculty in through this move, the university has created a USF Toolkit for Instructional Continuity to provide guidance, strategies, and resources needed to make a swift transition from face-to-face delivery. This Toolkit considers the simplest way to deliver digital content while meeting student learning outcomes and aligning with your current syllabus. This guide includes links to helpful resources on all campuses.
What is a VPN in USF?
A Virtual Private Network, or VPN, is a way for your computer to connect securely to another network over the Internet. Once connected to the USF VPN, your computer will act as if it is physically connected to the campus network. This allows access to restricted intranet resources, such as SharePoint.
Does Box work on USF?
No, Box is a cloud-based server solution that is external to the USF campus. In most cases, Box will work faster when not using the VPN, since the traffic is not being routed though the USF network. PLEASE NOTE: When using the USF VPN, all web traffic is routed through the campus network. Do not conduct any personal business online while ...
Can faculty work remotely at USF?
While working remotely, USF faculty and staff may be seeking resources to deliver online instruction and to help meet virtually, check voicemail, access desktop PC’s remotely, and access the university’s VPN.
Remote Work Guides
Are you a USF Health faculty or staff member who needs to prepare for telecommuting? Or are you a supervisor of remote employees who’d like to learn more about managing staff from a distance? Get started with your remote work experience here.
Telecommuting Policies, Procedures & Agreements
The following policies, procedures and agreements apply to USF Health employees who will be working remotely.
Using Microsoft Teams
All you need to know about using Microsoft Teams, USF’s collaboration platform, is here.
Best Practices for Remote Meetings
The following tips are for meeting participants and leaders who’d like to improve their online presence in virtual meetings.
IT Resources & Online Tools
The following resources and tools for USF Health faculty and staff will help you prepare for using the technology required to work remotely.
Remote Work Satisfaction Surveys
USF Health surveyed employees and their managers for feedback on experiences of working remotely and recommendations for improving remote work at USF Health. View the results of the surveys here.
Overview
The Remote Desktop Gateway (RDG) is used to access your on-campus Windows computer from another remote computer. It provides additional security for our connections with university computing resources.
Connecting from a Remote Computer
If you are using a Mac or Window 7 machine from home to connect to your newly deployed PC on campus, you must contact USF IT Remote Support to have an edit made to your work system.
