Mytech HELP Center App
Using the Mytech HELP Center* application installed on your device is the best way to submit most support requests. Submitting tickets through our portal streamlines the support process, meaning faster response, troubleshoot and resolution times for you!
Call Your Local Team
When you need help now, call your local help desk team. Your service coordinator will document and assign your ticket based on its urgency. This the best option for emergencies. Minnesota: 612. 659.9800 Colorado: 303.800.9300
Email Help Desk Directly
You may also request support via email*. Emails sent from your company's domain to this address will route directly to your support team.
What is Mytech's objective?
Our objective is to set up our business, as well as our clients’ organizations, for success in both the long and short term.
What is a T his?
T his is a quick email update about changes to Mytech processes as we adjust to COVID-19 developments . As some of our clients transition back to office work , we ’re a ltering our on-site visit criteria to maximize safety for both your team and ours. Please see below for more details:
Does Mytech have a return schedule?
Mytech employees will return to our offices on a staggered schedule, available here as a template This is an updated version of COVID-19 Response Plan, revised to address the complexity of returning to working onsite. Please feel free to use this schedule or the definitions in your own onsite-return policy documents.
Does Mytech require prepayment?
We will continue to fulfill order requests and work with our vendor partners to procure hardware and software; however, effective immediately, all product – hardware and software – purchases will require prepayment.
Does Mytech expect disruption?
As we continue to adapt to the new challenges that each day brings, Mytech Partners does not expect any significant disruption in services during and/or after the COVID-19 pandemic. We remain committed to supporting the long-term success of your business or organization.
Do Mytech laptops have remote access?
Many company laptops are already designed to have remote access abilities. If your staff have company issued and Mytech managed laptops, AND you already have VPN or a Remote Desktop Server (RDS) configured, you may just need to assess licenses and resources to support your team.
