Web Based ITSM Portal
Provide rapid customer support, reduce staffing costs, and resolve the dilemma of how to support end-users across multiple locations and time zones. With ITG’s web-based Service Portal customers can file a service request from any computer, 24 hours a day.
ITIL Web Portal
Leveraging ITIL, ISO and CMMI Best Practices principles to deliver a superior and consistent quality of service. ITG offers custom interface and reporting features to provide an IT Service Management web portal that meets compliance standards for any government agency or commercial enterprise.
How many Blackberry devices are there in the Navy?
On the mobile device side, the Navy has issued 35,000 Blackberry Unified Endpoint Management (UEM) devices such as iPhones, iPads and other mobile devices, but bandwidth limitations would preclude the addition of new devices beyond those already issued.
How many simultaneous connections can NMCI support?
Currently, NMCI and ONE-NET can support roughly 240,000 simultaneous connections for Outlook Web Access (OWA) and 40,000 for Virtual Private Network (VPN) access.”
Is NMCI a one net?
Regarding the Navy’s networks, NMCI for users in the continental United States and One-Net for users outside CONUS, “as might be expected, the increase in users who are teleworking/social distancing is having effects. While the Navy’s IT Leadership works diligently to improve capacity as these requirements continue to grow, end users are being encouraged to adapt to ensure we can continue with mission assurance while teleworking,” Gradisher said.
Can Navy telework be expanded?
In some places, capacity cannot be expanded, though. For example, according to the message, a limited number of Mobikey and Enhanced Virtual Desktop (EVD)/Virtual Desktop Infrastructure (VDI) instances can be used to support telework, and Navy does not intend to negotiate any more licenses than it already has.
Is the Navy being affected by remote users?
Navy spokesman Joe Gradisher told USNI News that the Navy networks are being affected by so many remote users but that it would JFHQ-DODIN’s decision to make regarding blocking social media websites.
Is OWA clogging NMCI?
Already, just a week or so into the mass teleworking environment, Gradisher said that “data shows internal NMCI users are clogging Outlook Web Access (OWA) access needed for social distant users,” but he added that “our Navy Network team is maneuvering to make the best experience available to all users.”
When will the Army switch to PIV?
Between mid October 2019 and mid February 2020 everyone in the Army was migrated to PIV AUTH certificate for Email access. You no longer use your Email certificate for Enterprise Email.
Does NMCI randomly switch between servers?
NMCI has been randomly switching people between the East and West servers. So, if you previously worked on one and it is not working now, try the other one.
