Overview
Whether you are working in an alternate work location or teleworking, there are a variety of enterprise supported collaboration tools and resources available to the National Institutes of Health (NIH) staff.
Remote access through the virtual private network
NIH's virtual private network (VPN) offers a remote connection to the NIH network that ensures staff can securely access NIH tools, resources, and files from anywhere that allows internet access. Where possible, you are encouraged to use mobile devices and cloud-based services without connecting to the NIH network.
Web conferencing tools
NIH offers web conferencing tools that allow you to communicate with internal and external collaborators around the globe. View the Virtual Meeting Options Matrix for more information.
File storage and collaboration tools
You can easily and securely work on, store, and share documents using a range of file storage tools even when you're teleworking. Learn more about each at the NIH File Storage and Collaboration Tools Portal.
Mobile devices
NIH also provides the means to work remotely using mobile devices. Check NIH email, work and collaborate on documents with your colleagues, and host or attend meetings—all from your MobileIronenrolled smartphone or tablet.
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What is the DCRI for Citrix?
For NIH Clinical Center users, the Department of Clinical Research Informatics (DCRI) User Support Team will provide assistance to update your workstation if needed so it is able to access the new Citrix web site. Please contact the CC Service Center at 301-496-8400 for assistance.
Do you need to be on the NIH network to access CRIS?
Note: You must be on the NIH network to access CRIS.
How to contact NCI?
If you require assistance or encounter problems, please: 1 Put in a ticket at NCI at Your Service 2 Call us at 301-496-4357, 866-319-4357, or 301-496-8294 (TTY) Monday-Friday: 6:00 a.m.-6:00 p.m. ET and limited support Saturday-Sunday: 8:30 a.m.-5:00 p.m. ET and Monday-Friday: 6:00 p.m.-12:00 a.m. ET
What is the phone number for NCI?
Put in a ticket at NCI at Your Service. Call us at 301-496-4357, 866-319-4357, or 301-496-8294 (TTY) Monday-Friday: 6:00 a.m.-6:00 p.m. ET and limited support Saturday-Sunday: 8:30 a.m.-5:00 p.m. ET and Monday-Friday: 6:00 p.m.-12:00 a.m. ET.
Introduction
Remote work is an arrangement in which an employee’s official duty station is an approved alternative worksite. The approved alternative worksite may be inside or outside the local commuting area of the Agency worksite and is typically, although not always, the employee’s residence.
Differences between telework and remote work
An employee who has a remote work arrangement permanently works from an alternative worksite that is not a NIH owned or leased facility. An employee who has a telework arrangement works from home on a regular or ad hoc basis but reports to the agency’s official duty station at least once a week/two days a pay period.
Benefits of remote work
Remote Work is a workplace flexibility that can help NIH retain employees who would otherwise leave their current positions. One of the most common reasons employees request a remote work arrangement is due to family responsibilities – for instance, their spouse is being relocated for work.
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Let us know if you can't find the information you need, have a suggestion for improving this page, or found an error.