How do I access my agency's network and necessary applications remotely?
To access your agency's network and necessary applications remotely you will need to request and activate an RSA SecurID token. An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).
How do I secure remote access to my Device?
Securely log in each time you utilize remote access. Explicitly log out of all browser and VDI sessions when not actively in-use, do not just 'X' out of the active window. If you do not log out, others with physical access to your device could gain unauthorized access to agency data.
What do I do if my remote access device is stolen?
"If your State-issued remote access device has been lost or stolen, you must immediately contact your supervisor and your agency information security officer or designated information security representative.
Where can I find the technical aspects of working remotely?
This course covers the technical aspects of working remotely and can be found in the Statewide Learning Management System (SLMS) using code ITS_Work_2019 or by clicking the link here. 2. Hardware Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely.
Download Microsoft Office 365
Download the Microsoft Office 365 suite of applications, including Outlook, at no personal cost, for your home device.
Get started with Microsoft Teams
You can create Teams to support file sharing, document collaboration, live chat and online meetings. (Sign in with userid@newcastle.ac.uk)
How long does it take to get access to the NCL?
Users must register for the service by filling in this form https://secureforms.ncl.ac.uk/view.php?id=122822 Access will be granted within 5 working days. Users will also need to use Multi Factor Authentication (MFA) to access the service, see https://go.ncl.ac.uk/itservice/mfa and use the Microsoft Authenticator Application for the MFA challenge.
How to access RDS?
RDS can be accessed by accessing https://rds.ncl.ac.uk using any web browser (login using campususer name)
How to log in to campus?
Login using campususer name in the username box, enter your password and click Sign in. A list of applications you are allowed to access will appear.
How to contact NCI?
If you require assistance or encounter problems, please: 1 Put in a ticket at NCI at Your Service 2 Visit NCI at Your Service Knowledge Base (KB) to view our full list of services, How To guides, and policies. 3 Call us at 301-496-4357, 866-319-4357, or 301-496-8294 (TTY) Monday-Friday: 6:00 a.m.-6:00 p.m. ET and limited support Saturday-Sunday: 8:30 a.m.-5:00 p.m. ET and Monday-Friday: 6:00 p.m.-12:00 a.m. ET
What is remote app?
Remote Apps is designed as a temporary access solution.
Can I watch NIH virtual town halls?
To watch any NIH Virtual Town Halls or NCI All Hands Meetings, please exit out of NCI Remote Apps from the government-furnished or personally owned device that you're currently using and then stream the webcast from the same device . Regardless of the device you are using, you will be able to access the webcast without NCI Remote Apps.
What is ITS working remotely?
To work remotely is to access your agency's network while you are away from your primary workstation. This site contains resources and common troubleshooting tips to support individuals who may be working remotely.
What is ITSM self service portal?
The ITSM Self-Service Portal can be used to check the status of a ticket or request assistance. Please click the link above and sign into the self-service portal.
What is RSA SecurID?
RSA SecurID is a multi-factor authentication technology that is used to protect network services. The RSA SecurID authentication mechanism consists of an assigned hardware or software "token" that generates a dynamic authentication number code at fixed intervals. Users provide the unique number code when logging into a protected service from any network outside the State network.
Can you work remotely with an agency?
Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely. Subject to your agency's discretion, employees who have been approved to work remotely may be permitted to use their personal devices, such as a personal desktop computer, laptop, tablet, and/or smartphone.
