What remote access options does Vava support?
VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.
How do I request remote access to the self-service portal?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible.
How do I request remote access to CAG or rescue?
Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE. You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
How to clean and disinfect your keyboard
Start by giving your keyboard a good clean. Unplug your keyboard from your computer, or turn it if off if it's wireless.
Cleaning and disinfecting your mouse
Your keyboard is now nice and clean, but don't forget your mouse. It's also teeming with germs. First, unplug your mouse from your computer and remove any batteries. Or simply turn it off and remove the batteries if it's wireless.
Make sure they're dry
Before you use your laptop, keyboard or mouse again, make sure they're fully dry. Drying shouldn't take more than a minute or so as long as the wipes weren't very damp. A little dampness can ruin an electronic device once power is running through it.
How to request remote access VA?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
How to disable automatic server selection in VPN?
In the VPN tab of the setting screen, uncheck Enable automatic server selection. Close the settings.
How to enable TLS 1.1?
To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TL S 1.1’ (found towards the end of the list).
Is VA responsible for non-VA websites?
This page includes links to other websites outside our control and jurisdiction. VA is not responsible for the privacy practices or the content of non-VA Web sites. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.
Is PIV card reader site specific?
Today, the distribution of PIV card readers is site-specific. We are discussing the possibility of alternative distribution methods. If distribution processes or procedures change, we will provide updated instructions.
First visit to this site?
You'll need to update your Citrix Client to the latest MnDOT-approved version. Citrix Client is a software that is required in order for your Citrix applications to function properly on your computer or mobile device.
Trouble signing out? Don't disconnect
Make sure to not use the "disconnect" option at the top of the page. Instead, follow Mn.IT's instructions to properly sign out (PDF).
Technical support disclaimer
Mn.IT provides assistance for applications and hardware owned by the State of Minnesota; however, we cannot provide technical assistance for personal computers and personal devices.
