What is the remote access feature?
Neat’s Remote access feature allows administrators to login to Neat’s web admin via a web browser and access/retrieve useful information. It is now possible to collect logs, upload certificates, view general system information (like serial number etc), and configure audio & video settings through this web admin.
How to enable remote access on neat pad (beta)?
Enable Remote access (beta) On Neat Pad (or Neat Board): Step 1: First navigate to Neat’s System Settings. Click on Zoom Settings -> General -> System Settings -> Enter passcode* -> you will now enter Neat’s System Settings.
What remote access options does Vava support?
VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.
How do I access my agency's network and necessary applications remotely?
To access your agency's network and necessary applications remotely you will need to request and activate an RSA SecurID token. An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).
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What is neat remote access?
Neat’s Remote access feature allows administrators to login to Neat’s web admin via a web browser and access/retrieve useful information. It is now possible to collect logs, upload certificates, view general system information (like serial number etc), and configure audio & video settings through this web admin.
How to enable remote access on neat pad?
Enable Remote Access (beta) On Neat Pad (or Neat Board): Step 1: First navigate to Neat’s System Settings. Click on Zoom Settings -> General -> System Settings -> Enter passcode* -> you will now enter Neat’s System Settings.
How to download logs from neat bar?
On the Status page, you can download the logs from the device by clicking the Get logs button. When downloading logs from Neat Bar, please make sure you download logs from both Bar and Pad.
Do you need to reboot a neat pad?
IMPORTANT: Once you upload a certificate, please reboot your Neat device. If you have a paired Neat Bar and Neat Pad, you will need to upload the CA certificate to both Neat Bar and Neat Pad’s trust stores and reboot both devices.
Does neatpad have password?
Once you enable lock remote access settings, the Neat Pad or Neat Board’s Remote access settings will no longer show a password field and instead advise the user to sign in from the web browser to make any changes.
Can you see your password on a neat board?
We have made a change to make this more secure for our customers. Now once you configure the remote access password for the first time on a Neat Pad or a Neat Board, the password is hidden for security.
How to request remote access VA?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
What is a rescue GFE?
RESCUE GFE provides a security posture check and ensures VA data is encrypted from the end device into the VA trusted network. Prior to the device connecting and being allowed onto the VA trusted network the system is checked for multiple security baselines.
How to enable TLS 1.1?
To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TL S 1.1’ (found towards the end of the list).
Is VA responsible for non-VA websites?
This page includes links to other websites outside our control and jurisdiction. VA is not responsible for the privacy practices or the content of non-VA Web sites. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.
Does RESCUE GFE support Windows 10?
This software is installed on all GFE laptops prior to being provided to the user. Currently RESCUE GFE supports Windows 7, Windows 8, Windows 10 and MAC OSX.
What is RSA SecurID?
RSA SecurID is a multi-factor authentication technology that is used to protect network services. The RSA SecurID authentication mechanism consists of an assigned hardware or software "token" that generates a dynamic authentication number code at fixed intervals. Users provide the unique number code when logging into a protected service from any network outside the State network.
What is RSA token?
An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).
What is ITSM self service portal?
The ITSM Self-Service Portal can be used to check the status of a ticket or request assistance. Please click the link above and sign into the self-service portal.
What is ITS working remotely?
To work remotely is to access your agency's network while you are away from your primary workstation. This site contains resources and common troubleshooting tips to support individuals who may be working remotely.
Can you work remotely with an agency?
Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely. Subject to your agency's discretion, employees who have been approved to work remotely may be permitted to use their personal devices, such as a personal desktop computer, laptop, tablet, and/or smartphone.
