Remote-access Guide

netsupport manager remote access tool

by Harmon Hammes Published 2 years ago Updated 2 years ago
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Why NetSupport Manager for remote PC Management?

For over 30 years, NetSupport Manager has consistently led the way with innovative features to aid in remote PC management. As the complexity and diversity of systems evolves, remote control tools have also had to adapt to ensure that a single technology solution can manage and negotiate a wide range of platforms and environments.

How do I remote control my NetSupport gateway?

Next, on any PC you want to be able to remote control, simply install the NetSupport Manager Client with the supplied installer, run the configurator and point it to the address of the Gateway and apply the matching Gateway key. If the PC is on the same network as your Gateway, point to its local IP address.

What makes NetSupport Manager unique?

What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed – making it the perfect tool of choice for any IT team. What they say about us... Performance is excellent.

Which devices are supported by NetSupport Manager?

Remotely support any Windows, Mac, Linux (legacy) and/or Chrome OS desktop, as well as a range of mobile devices, from your Windows PC, Mac, Apple iOS/Android tablet or smartphone. NetSupport Manager provides one-to-many support, not just 1:1, meaning you can scan and view multiple screens in sequence via unique real-time thumbnails.

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Is NetSupport client application a virus?

NetSupport Manager is a legitimate RAT. However, it can be misused for malicious purposes. Cybercriminals can use this RAT to monitor computing activity (spy on victims), access system information, and transfer files between computers/workstations. NetSupport Manager may be used to infect computers with other malware.

What is NetSupport client used for?

NetSupport Manager is a Windows-centric cross-platform remote control software, allowing remote screen control and systems management from a Windows or Windows Mobile device of Windows, Mac, Linux, Solaris and Mobile devices. It was first released for DOS only networks in 1989.

How do I get rid of NetSupport?

Uninstalling on versions 11.15 and aboveGo to the /Applications/NetSupport/NetSupport Manager directory.Run the uninstall. app application.Enter in the administrator password.Follow the on-screen prompts within the uninstall wizard.

What is NetSupport notify?

NetSupport Notify Mobile Console for Android/iOS Free to download from Google Play, Amazon App Store and the Apple App Store, the NetSupport Notify Mobile Console allows you to send instant alerts and notifications to existing users via your established Notification Servers.

How does NetSupport school work?

With NetSupport School, professors can improve the efficiency of classroom instruction by centrally instructing students on their computer, keep students on task by monitoring application and web usage, improve support through online help and chat requests, and save time by quickly polling the class and showing instant ...

How do I block NetSupport school?

NetSupport School - Approved or Restricted Website AccessOn the left toolbar click the globe (Internet) icon.In the bottom toolbar click Restrict All. This restriction applies to all students unless specific student(s) are selected first.

How many components are there in NetSupport Manager?

At its simplest, there are just three components on NetSupport Manager you need to know about. On each machine you want to remote control, you’ll need to install the NetSupport Manager Client. And on any machine you wish to remote control from, you install the Control. Simple!

What is a gateway key in NSM?

This means that only devices within your organisation with a matching key can access your Gateway.

How to connect to a Gateway?

So how do you get ready to work remotely? 1 Start by setting up the Gateway. This can be installed on any PC (within our specifications) with a static IP address or a dynamic DNS, depending on how you wish to access it. You can refer to our detailed setup guide here. 2 Run the Gateway installer on the selected PC. 3 Make sure it’s listening on all interfaces. We recommend changing to our dedicated port – see guide. 4 To make your version of NSM unique to your organisation, you can set a Gateway key. This means that only devices within your organisation with a matching key can access your Gateway. 5 Once the key is applied, click OK, and it’s done! 6 To access your Gateway remotely, either configure your router with simple port forwarding so you can access it from an external address – or locate it on your DMZ. See guide for details.

What is NetSupport Manager?

Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high speed solution for the remote management of multi-platform computers – without the need for a third-party service or ongoing subscription costs.

What makes NetSupport Manager unique?

What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed – making it the perfect tool of choice for any IT team.

Is NetSupport Manager a good product?

NetSupport Manager is just a great product. It does what it says it does, without any hassle.

How did NetSupport Manager infiltrate my computer?

Cyber criminals trick people into downloading and installing this tool using fake Google Chrome, Mozilla Firefox, Flash Player (and other) updaters. These programs are disguised as legitimate update tools, however, rather than downloading and installing updates, they download and install unwanted software, in this case the NetSupport Manager.

How to avoid installation of malware?

Update software using implemented, official tools that are provided by software developers only. Download software from official websites and using direct links. Do not use the other channels mentioned above. Do not open attachments (or web links) that are presented in irrelevant emails or that are received from unknown, suspicious email addresses.

Who owns the Combo Cleaner?

To use full-featured product, you have to purchase a license for Combo Cleaner. Seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Can NetSupport Manager be used to move files?

Therefore, users can move files from one computer to another. NetSupport Manager users are also offered some other features. As we mentioned above, these tools are often used by cyber criminals with malicious intent. If installed on a computer without users' knowledge, it can be used to steal personal information.

How to get infected with NetSupport Manager?

To get infected with NetSupport Manager RAT, users need to visit a compromised website (redirects might be caused by adware) which prompts them to update Chrome, or something else. If agreed, victims will execute a JavaScript file which is usually hosted on Dropbox, sends technical information, and downloads the malicious payload. The initial malicious JS file uses a variety of obfuscation techniques, which might prevent anti-malware programs from detecting the threat before it is downloaded and populated.

Where is NetSupport Manager malware?

In the detailed research study by FireEye experts, [2] it was reported that NetSupport Manager malware is mostly infecting users from the USA, Netherlands, and Germany, although other countries might be affected as well.

How to protect against ransomware?

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from NetSupport Manager and other ransomwares, use a reputable anti-spyware, such as Reimage

Why won't NetSupport Manager let me terminate?

Be aware that NetSupport Manager virus might not let you terminate it due to the interference with security software. In such a case, enter Safe Mode and then thoroughly scan your device using reputable security software, such as SpyHunter 5. or Malwarebytes.

What happens after downloading NetSupport Manager?

After downloading the payload, NetSupport Manager establishes a contact with a C&C server [3] controlled by hackers. At this point, the malware sends the current date set on the system – and information that is sent encrypted. Next, the virus will collect a variety of information, such as:

What is Windows Task Manager?

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

How to improve security on a device?

To improve the overall security of your device, you should keep the security application running at all times, apply system updates, avoid spam email attachments or links, and most certainly stay away from software cracks or keygens.

Not the Kind of Tool that Should Appear without Permission

The difference between Remote Access Tools and Remote Access Trojans can, unfortunately, be little more than how their installation takes place. A Windows-based RAT, the NetSupport Manager RAT, is showing just how much a normally-legal program can cause harm in the wrong hands.

Keeping the Risk of Riskware Down Low

Because users can endanger themselves even by surfing on 'safe' sites, mitigating the noted distribution exploits requires good security behavior as a default matter of habit. Installing software updates, ignoring unofficial update prompts, and leaving high-risk features like JavaScript off will help prevent most drive-by-downloads.

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What Kind of Software Is NetSupport Manager?

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The NetSupport Manager program is categorized as a Remote Access Tool (RAT). Like most programs of this type, it allow users to access computers, workstations, and servers locally and remotely. This is legitimate software that can be used by anyone, however, RATs are often misused by cyber criminals for malicious purpos…
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More About NetSupport Manager

  • Typically, cyber criminals use various ways to trick people into downloading remote access tools so that they can steal information/personal data and use it to generate revenue. NetSupport Manager is capable of monitoring systems and viewing all connected workstations in real time simultaneously. In summary, it can be used to monitor computing activity and, additionally, to w…
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Examples of Other Rats

  • There are a number of RATs available, and often they are legitimate tools. Some examples of other RATs are Orcus, Agent Tesla, Imminent Monitor, and CrimsonRAT. Note that cyber criminals often use these tools for malicious purposes (to steal information, cause computer infections, and so on).
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How Did NetSupport Manager Infiltrate My computer?

  • Cyber criminals trick people into downloading and installing this tool using fake Google Chrome, Mozilla Firefox, Flash Player (and other) updaters. These programs are disguised as legitimate update tools, however, rather than downloading and installing updates, they download and install unwanted software, in this case the NetSupport Manager. They also proliferate this RAT throug…
See more on pcrisk.com

How to Avoid Installation of Malware?

  • Update software using implemented, official tools that are provided by software developers only. Download software from official websites and using direct links. Do not use the other channels mentioned above. Do not open attachments (or web links) that are presented in irrelevant emails or that are received from unknown, suspicious email addresses. Avoid using software cracking t…
See more on pcrisk.com

How to Remove Malware manually?

  • Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicio…
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Frequently Asked Questions

  • My computer is infected with malware, should I format my storage device to get rid of it? Usually, malware can be removed without formatting the storage device. A detailed removal guide is provided above. What are the biggest issues that malware can cause? It may lead to identity theft, financial losses, data encryption, decreased computer performance, further infections, and othe…
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