How does NHRMC help?
This technology helps protect our organization by adding an additional layer of security, making it harder for cyber criminals to log in as if they were an employee.
When will NHRMC require multifactor authentication?
Starting August 13th, 2018 all providers and affiliates will be required to use multi-factor authentication for remote access. To help with the transition, NHRMC is establishing “trusted” sites. This means Medical practices and clinics who access NHRMC’s Epic remotely through https://remote.nhrmc.org are authorized an exception from having to perform Multi-factor Authentication (MFA) while they are at their practice location. The exception is only for the practice network itself. Providers and their staff will be required to use multi-factor authentication when accessing https://remote.nhrmc.org when not at their practice location, and not at NHRMC hospital locations.
What is Citrix Remote Access?
Overview: The Citrix Remote Access website is a portal to allow application access from any supported device. To enhance the user experience as well as provide a high level of security, certain prerequisites are required on the user’s workstation. The following set of instructions give direction on what has to be installed and what settings are required/recommended for Microsoft Windows using Internet Explorer. Most internet browsers come with security functionality that could prevent your Citrix Remote Access portal from functioning properly, or cause annoying pop-ups during your session. Note: Windows 8 users will have to start Internet Explorer from the Desktop not the Metro interface.
What is Citrix client?
Overview: A Citrix client is a piece of software required by the Citrix Remote Access website that provides application access securely over a network connection. Citrix releases upgrades for this software to fix issues and also provide additional functionality that could improve the user experience. The next set of instructions shows how to navigate download the Citrix client from the Apple iTunes store.
Can Citrix Remote Access cause pop ups?
Most internet browsers come with security functionality that could prevent your Citrix Remote Access portal from functioning properly, or cause annoying pop-ups during your session. Note: Windows 8 users will have to start Internet Explorer from the Desktop not the Metro interface.
How to contact NHRMC?
If you need assistance with access to remote.nhrmc.org following our go live, contact our Information Services Help Desk at 667-7855 and select option 1 for “Okta Multi-Factor assistance”.
Is multifactor authentication required for EPIC Care Link?
Exceptions: Multi-factor authentication is not required when accessing EPIC Care Link. This will be scheduled for a later date.
