Remote-access Guide

nih nci remote access

by Randal Shields Published 2 years ago Updated 2 years ago
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Can I use NIH advanced login to access NCI remote apps?

At this time, using NIH Advanced Login to access NCI Remote Apps is only possible with the Internet Explorer browser. Please open the https://RemoteApps.nci.nih.gov website with Internet Explorer. If you require assistance or encounter problems, please:

How do I access the NIH network?

To access the NIH network, you must be authorized to access the VPN. To learn more, read the Remote Connection to the NIH Network guidance. You can also contact the NIH IT Service Desk at (301) 496-4357 or your local IT support for assistance.

What is NCI Remote app?

NCI Remote Apps NCI Remote Apps provides access to your HOME (H:) and GROUP (L:) drives, email, Microsoft services like Teams, SharePoint Online and OneDrive, and various applications (Excel, PowerPoint, Word, Firefox, Chrome, etc.) from remote locations, such as while on travel or working from home.

What is the NIH VPN (Virtual Private Network)?

NIH's virtual private network (VPN) offers a remote connection to the NIH network that ensures staff can securely access NIH tools, resources, and files from anywhere that allows internet access. Where possible, you are encouraged to use mobile devices and cloud-based services without connecting to the NIH network.

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What is the DCRI for Citrix?

For NIH Clinical Center users, the Department of Clinical Research Informatics (DCRI) User Support Team will provide assistance to update your workstation if needed so it is able to access the new Citrix web site. Please contact the CC Service Center at 301-496-8400 for assistance.

Do you need to be on the NIH network to access CRIS?

Note: You must be on the NIH network to access CRIS.

Overview

Whether you are working in an alternate work location or teleworking, there are a variety of enterprise supported collaboration tools and resources available to the National Institutes of Health (NIH) staff.

Remote access through the virtual private network

NIH's virtual private network (VPN) offers a remote connection to the NIH network that ensures staff can securely access NIH tools, resources, and files from anywhere that allows internet access. Where possible, you are encouraged to use mobile devices and cloud-based services without connecting to the NIH network.

Web conferencing tools

NIH offers web conferencing tools that allow you to communicate with internal and external collaborators around the globe. View the Virtual Meeting Options Matrix for more information.

File storage and collaboration tools

You can easily and securely work on, store, and share documents using a range of file storage tools even when you're teleworking. Learn more about each at the NIH File Storage and Collaboration Tools Portal.

Mobile devices

NIH also provides the means to work remotely using mobile devices. Check NIH email, work and collaborate on documents with your colleagues, and host or attend meetings—all from your MobileIronenrolled smartphone or tablet.

Can we make this page better?

Let us know if you can't find the information you need, have a suggestion for improving this page, or found an error.

How to contact NCI?

If you require assistance or encounter problems, please: 1 Put in a ticket at NCI at Your Service 2 Call us at 301-496-4357, 866-319-4357, or 301-496-8294 (TTY) Monday-Friday: 6:00 a.m.-6:00 p.m. ET and limited support Saturday-Sunday: 8:30 a.m.-5:00 p.m. ET and Monday-Friday: 6:00 p.m.-12:00 a.m. ET

What is the phone number for NCI?

Put in a ticket at NCI at Your Service. Call us at 301-496-4357, 866-319-4357, or 301-496-8294 (TTY) Monday-Friday: 6:00 a.m.-6:00 p.m. ET and limited support Saturday-Sunday: 8:30 a.m.-5:00 p.m. ET and Monday-Friday: 6:00 p.m.-12:00 a.m. ET.

Introduction

Remote work is an arrangement in which an employee’s official duty station is an approved alternative worksite. The approved alternative worksite may be inside or outside the local commuting area of the Agency worksite and is typically, although not always, the employee’s residence.

Differences between telework and remote work

An employee who has a remote work arrangement permanently works from an alternative worksite that is not a NIH owned or leased facility. An employee who has a telework arrangement works from home on a regular or ad hoc basis but reports to the agency’s official duty station at least once a week/two days a pay period.

Benefits of remote work

Remote Work is a workplace flexibility that can help NIH retain employees who would otherwise leave their current positions. One of the most common reasons employees request a remote work arrangement is due to family responsibilities – for instance, their spouse is being relocated for work.

Can we make this page better?

Let us know if you can't find the information you need, have a suggestion for improving this page, or found an error.

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