- The Fast Remote Access Device (FastRAD) is used as a part of local and remote administration and maintenance of your...
- Connects to the Norstar system using a TCM port, and answers a call on the Norstar system trunk line using a built-in...
- Norstar Remote Utilities Software needs to be purchased seperately
- Compatibility: 3x8 DR5.1, 6x16 DR2 or higher, 8x24 DR2 or higher,...
Full Answer
How to connect to RAD port?
If you are using a computer that is at the same site as the Norstar system, you can connect to the RAD serial port using a serial cable (RS-232) connected to one of the serial ports on your computer. Ensure that you note which serial port you use. When you click on the Connectbutton on an ICSRT Connection Properties screen that is correctly set for Direct connection (“Connecting to a Norstar system” on page 51), your computer directly contacts the RAD, which verifies the RAD password and opens up a connection.
What is the ERC code for 4NORTEL?
1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.
How does ICSRT work?
ICSRT provides you with the configuration ability of the on-site telephone programming , as well as a tool to schedule an off-site backup and to restore that backed-up information to the Norstar system. A folder on your computer contains Customer and connection information in a database (.mdb) file (Figure 6). This allows you to quickly identify the system you want to manage, and to quickly connect to the system by whatever method has been used to connect to the remote system. The connection record for each customer indicates what type of connection exists. Configuring a system using ICSRT is accomplished using one of three formats, all located under the Run Toolmenu on the main ICSRT screen. •The Remote Settool and the Browsertool provide two different ways to configure a Norstar system directly from your computer. •OLP Worksheetsare customizable Excel spreadsheets that can be filled in separately from ICSRT. These files are also stored in the same folder where the customer database is stored (Figure 6). You can use worksheets to both send configuration information to a Norstar system, and to upload existing information (acquire) from the Norstar system into the worksheets. Each version of MICS/CICS software has a workbook that includes all the features for that version. Remotely backing up a Norstar system is accomplished by initiating an immediate backup, or by scheduling backups to occur at preset intervals. Backup files can be restored to the Norstar system by initiating an immediate restore, or by scheduling a restore to occur on a preset date at a preset time. Scheduled backup files for each customer are stored within the same folder as the customer database (Figure 6 ). If you use the Backup Restoretool to perform an immediate backup, the files are stored at <ICSRT installed path>backupin a file called FNVRAM.new, unless you indicate a different path on the Backup Restore screen.
Can you use a modem with an ICSRT?
If you want an operator or auto-attendant to direct ICSRT calls to the RAD, you can use the same hardware configuration as you use for the remote connection. However, with this connection, the modem is connected to a supervised line that directly dials the attendant or auto attendant, so you also need to attach an analog telephone to the modem. Therefore, for this type of connection, you need a modem with both a line and phone port. To make a RAD connection using operator assistance:
Can you have more than one database per Norstar?
You can also have a number of databases, each with a set of Norstar customers. You cannot, however, pass customer records back and forth between databases, and you cannot have more than one database per folder.
Can Norstar Manager be used with ICSRT?
Warning: Data created through the Norstar Manager cannot be used by the ICSRT application. You need to re-enter all customer information through the ICSRT application.
