A: 65+ City Mayoral agencies currently use the DoITT-Managed Pulse Secure Remote Access solution. This upgrade impacts those agencies whose end-users connect to a DoITT-hosted web application with the naming convention (https://<agency_acronym>-ra.ra.nyc.gov), where “<agency_acronym>” stands for “doitt” or “health” or “dcas”, etc.
Full Answer
What does DoITT do for NYC?
In 2013, DoITT upgraded and modernized NYC.gov's infrastructure, design, and user experience to ensure that it provides customers with a rich interface that is fast, direct and helpful, and optimized for the user's device – whether it's a computer, tablet or smartphone.
Where can I find information about public services in NYC?
Find a LinkNYC for free, secure, fast Wi-Fi and phone calls to anywhere in the U.S. 311 is the place to get information and request City services. Access NYC311 Online, get the mobile app ( Android and iOS ), or call 311 from within NYC. Access public data from City agencies.
What do I do if I do not have remote access?
If you do not have Remote Access, please contact your agency IT staff. If your agency uses Microsoft Office 365 (O365) email, you must use Internet Explorer or Microsoft Edge in the InPrivate Browsing setting or Google Chrome in the Incognito Mode Setting. SSO (Service Management Portal)
How do I access my agency's network and necessary applications remotely?
To access your agency's network and necessary applications remotely you will need to request and activate an RSA SecurID token. An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).
What is ITS working remotely?
To work remotely is to access your agency's network while you are away from your primary workstation. This site contains resources and common troubleshooting tips to support individuals who may be working remotely.
How to change my NY token?
Log in to https://mytoken.ny.gov/ and request a new Token. You must mention that you are replacing your existing Token. You are only allowed one Token at any given time.
What is RSA token?
An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).
What is RSA SecurID?
RSA SecurID is a multi-factor authentication technology that is used to protect network services. The RSA SecurID authentication mechanism consists of an assigned hardware or software "token" that generates a dynamic authentication number code at fixed intervals. Users provide the unique number code when logging into a protected service from any network outside the State network.
What to do if you enter too many passcodes?
After entering too many incorrect passcodes, you may be required to enter a next Token code. If using a Soft Token, wait and then enter the next available passcode shown. If using a Hard Token, wait and then enter the next available Token code shown (random 6 digits). Do NOT enter PIN + Token code.
What is ITSM self service portal?
The ITSM Self-Service Portal can be used to check the status of a ticket or request assistance. Please click the link above and sign into the self-service portal.
Can you work remotely with an agency?
Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely. Subject to your agency's discretion, employees who have been approved to work remotely may be permitted to use their personal devices, such as a personal desktop computer, laptop, tablet, and/or smartphone.
