Remote-access Guide

nyc dot remote access

by Julianne Koepp Sr. Published 3 years ago Updated 2 years ago
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How can I access my V drive or other mapped NYS drives?

Instead, you may access your V drive or other mapped NYS drives within your remote connection to your work computer from an SSL VPN connection, from within a VDI session, or from a NYS issued laptop computer using VPN. OWA will not grant access to the V drive or other NYS mapped drives.

How do I sign in to access my NYS applications?

Sign in with your my.ny.gov username and password and select the application you need to access. "I need access to my full desktop I use in the office, including my agency-specific applications." What equipment do I have or need?

How do I access my agency's network and necessary applications remotely?

To access your agency's network and necessary applications remotely you will need to request and activate an RSA SecurID token. An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).

Does Owa grant NYS any access to the V drive?

OWA will not grant access to the V drive or other NYS mapped drives. "Does the use of a soft token on my personal mobile device give NYS any access to my personal mobile device?"

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What is ITS working remotely?

To work remotely is to access your agency's network while you are away from your primary workstation. This site contains resources and common troubleshooting tips to support individuals who may be working remotely.

How to change my NY token?

Log in to https://mytoken.ny.gov/ and request a new Token. You must mention that you are replacing your existing Token. You are only allowed one Token at any given time.

What is RSA token?

An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).

What is RSA SecurID?

RSA SecurID is a multi-factor authentication technology that is used to protect network services. The RSA SecurID authentication mechanism consists of an assigned hardware or software "token" that generates a dynamic authentication number code at fixed intervals. Users provide the unique number code when logging into a protected service from any network outside the State network.

What to do if you enter too many passcodes?

After entering too many incorrect passcodes, you may be required to enter a next Token code. If using a Soft Token, wait and then enter the next available passcode shown. If using a Hard Token, wait and then enter the next available Token code shown (random 6 digits). Do NOT enter PIN + Token code.

Can you work remotely with an agency?

Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely. Subject to your agency's discretion, employees who have been approved to work remotely may be permitted to use their personal devices, such as a personal desktop computer, laptop, tablet, and/or smartphone.

What am I eligible for?

There are over 30 programs you or your family may be eligible for regardless of immigration status and even if you’re already receiving benefits or have a job.

Apply now for benefits

Apply directly for SNAP, Cash Assistance and Medicaid renewal. Apply for all 3 at the same time through the Cash Assistance application. Log into your HRA account.

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