To connect start by opening your web browser and navigating to http://remote.service.osu.edu and log in using your Ohio State Username (lastname.#) and password. Once you successfully log in you will need to authenticate using BuckeyePass. To learn more about BuckeyePass or to register a device please see BuckeyePass.
Full Answer
What should I consider when working remotely from OSU?
Even when working remotely, consider OSU's Appropriate Use policy as well as state and federal laws like FERPA and HIPAA . Look through this list of common tasks. Your needs may differ depending on the nature of your work. Your department's IT staff may have additional steps or resources available. Enable Remote Desktop on your work computer
How do I contact the IT service desk?
The IT Service Desk offers 24-hour support, seven days a week, via email and phone. Phone: 614-688-4357 (HELP)
What kind of support does the IT service desk offer?
The IT Service Desk offers 24-hour support, seven days a week, via email and phone. More of a do-it yourself type? Access the Online Knowledge Bank . Check the website for your degree program to see if they have additional requirements or recommendations.
How do I enable remote desktop on my computer?
Enable Remote Desktop on your work computer Confirm that your department and other frequent contacts have your personal contact information. Gather information on Group Drives . Email yourself a copy of important links and bookmarks used for work. Gather information to forward your office phone and access your voicemail .
How to submit a ticket to OSU?
Email or Submit a Ticket - If you aren't in need of an immediate answer, submit a ticket through the IT Service Desk website or email the service desk at servicedesk@osu.edu .
How to request a callback from a service desk?
Request a Callback - Visit the IT Service Desk website and click the button to have a service desk agent call you directly. You won't have to wait on hold if there's a high volume of calls.
What is digital union?
The Digital Union provides computer access, free 3D printing, state-of-the-art video and audio studios and more. Find detailed information about locations and hours here.
What is emergency financial support?
Emergency financial support is available to aid students who are experiencing financial hardships related to the pandemic, including technology and internet expenses.
Does Ohio State have wireless?
Ohio State offers secured and guest wireless on campus.
Does Ohio State have in person tech support?
When basic troubleshooting doesn't solve the problem, Ohio State has in-person and remote tech support services to help you. All services are free for you to use as a student.
What is ETS desktop?
ETS provides and maintains remotely accessible virtualized desktop and applications.
What is engineering technology services?
Engineering Technology Services maintains a secure perimeter around the CoE Network to help keep you and your data safe. Remote access can be provided to internal and private CoE computer systems, servers, and storage via Pulse VPN.
What is account lockout?
Account lockouts are a security feature to prevent unauthorized access to account resources. In the event of multiple failed login attempts an account will be temporarily disabled and ETS can help remedy this.
What is the College of Engineering account?
The College of Engineering synchronizes all of its accounts with the University’s name.# account system, available at my.osu.edu. Your Engineering user account can be used to access: files, virtual & physical computing labs, printers, etc.
How to connect to OSU?
To connect start by opening your web browser and navigating to http://remote.service.osu.edu and log in using your Ohio State Username (lastname.#) and password.
What is the display on a remote desktop?
Display allows you to zoom in and out on the remote computer. The check box at the bottom will allow you to set it so the remote desktop automatically adjusts to your screen window size.
