How do I request a VPN account from OTS?
All requests for VPN accounts must be routed through the OTS Support Desk. Only the VPN client software that is distributed by OTS may be used to connect to the IIT VPN servers.
What does it mean to work remotely?
To work remotely is to access your agency's network while you are away from your primary workstation. This site contains resources and common troubleshooting tips to support individuals who may be working remotely. Request RSA SecurID Token
Where can I find the technical aspects of working remotely?
This course covers the technical aspects of working remotely and can be found in the Statewide Learning Management System (SLMS) using code ITS_Work_2019 or by clicking the link here. 2. Hardware Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely.
How do I access my agency's network and necessary applications remotely?
To access your agency's network and necessary applications remotely you will need to request and activate an RSA SecurID token. An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).
Products
Since 2005 OTS has been the area’s only Lenovo authorized business partner.
Services
Not every business is big enough to have its own IT department. That’s where OTS comes in.
Consulting
Tell us about your IT challenges, and we’ll explain the pros and cons of each solution, including the cost.
Apple iOS 8 – hCare Access (VDI)
iOS is now supported with hCare Access after updating to the new version of Citrix Receiver in the App Store.
For Employees
Simplified Remote Access (SRA) is a way for employees using HCA owned devices to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.
What are the responsibilities of a vendor for IIT?
Vendor Responsibilities Regarding IIT VPN Access. All vendor systems must run a firewall and updated version of antivirus software. Vendors must not attempt to eradicate a computer virus from their system unless they do so while in communication with IIT OTS. Vendor employees will be assigned a VPN username and password.
Can IIT access third party vendors?
Access to IIT networks or systems must not be granted to third-party vendors, unless an IIT sponsor determines that these vendors have a legitimate business need for such access. These privileges must not be provided unless they are enabled for specific individuals and only for the time period required to accomplish approved tasks. An IIT employee must sponsor the vendor and obtain approval for all such systems accessible to vendors. Access to IIT systems will not be granted until the vendor is sponsored.
Does IIT have a VPN?
VPN accounts will only be provided to IIT faculty and staff upon request.
Do IIT vendors have a VPN?
All vendors accessing IIT systems will be granted a VPN account after they are sponsored. It is the responsibility of the vendor’s sponsor to inform OTS (Office of Technology Services) that the vendor’s employee or contractor is no longer responsible for certain activities.
Does IIT allow inbound internet?
IIT prohibits the establishment of any inbound Internet connections from vendors unless prior management approval was obtained. To obtain sponsorship, an IIT employee must fill out the IIT VPN account – Request Form.
What is ITS working remotely?
To work remotely is to access your agency's network while you are away from your primary workstation. This site contains resources and common troubleshooting tips to support individuals who may be working remotely.
What is ITSM self service portal?
The ITSM Self-Service Portal can be used to check the status of a ticket or request assistance. Please click the link above and sign into the self-service portal.
What is RSA token?
An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).
How to change my NY token?
Log in to https://mytoken.ny.gov/ and request a new Token. You must mention that you are replacing your existing Token. You are only allowed one Token at any given time.
What is multi factor authentication?
Multi-Factor authentication (MFA) is a security system that requires more than one method of authentication from independent categories of credentials to verify the user's identity for a login.
Can you work remotely with an agency?
Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely. Subject to your agency's discretion, employees who have been approved to work remotely may be permitted to use their personal devices, such as a personal desktop computer, laptop, tablet, and/or smartphone.