Remote-access Guide

plex remote access not available outside your network fixed

by Ms. Jayne Renner Sr. Published 2 years ago Updated 2 years ago

Therefore, if you see the error message "not available outside your network" on Plex, the first thing you should try is to update the software to the latest version. Then check whether you can use the Remote Access feature. If this doesn’t work, you can try the next fix.

Open Plex Web App and make sure you're signed in to your Plex account on the server under Settings > Server > General. Go to Settings > Server > Remote Access. If needed, toggle the Show Advanced button to ensure the appropriate options are visible. Enable the Manually specify public port checkbox.Jan 12, 2022

Full Answer

Why is my Plex server not available outside my network?

If you enable remote access to your Plex Media Server and see an error message like “Not available outside your network”, then you have a little trouble shooting to do. It’s important to note that the Plex Media Server can still reach the internet (the server is signed in), but the Plex system can’t access your Plex server from the outside.

How do I enable remote access to my Plex server?

To do so: Open Plex Web App and make sure you’re signed in to your Plex Account on the server under Settings > Server > General. Go to Settings > Server > Remote Access. If needed, toggle the Show Advanced button to ensure the appropriate options are visible.

What is the best port number for Plex remote access?

The big secret here is proper port forwarding for plex remote access! Keep in mind that internal port should always be 32400 and External port is set to the top of the range at 50000. Also when setting a static IP to your Plex Media Server it is always recommended to restart your device...

Does Plex require UPnP?

Plex Media Server generally works, by the magic of UPnP, right out of the box.

How do I fix Plex server connection?

Ensure you have the current version of Plex Media Server installed. Ensure that Plex Media Server is actually actively running. Verify that your Server is listed on your Devices page. Disable any VPN on your computer or router.

How do I access Plex without port forwarding?

Click on the “CIDR Address” box, choose a Label name for the Resource, enter the private IP address of Plex (it's listed under Plex Settings > Remote Access and is likely 10. x.x.x or 192.168. x.x ), choose 32400 for the Port Restriction, and click “Add Resource”. Congrats!

How do I turn off secure connection in Plex?

However, if the server you're connecting to is remote, you'll need to change the Plex settings on your TV to allow for insecure connections. To do this, go to settings and find the “Advanced” section. Set “Allow Insecure Connections” to “Always” as seen below.

Does Plex need a static IP?

A Public Static IP is not needed, largely because the AT&T "dynamic" address changes so infrequently that Plex will have no trouble tracking you down.

What is the IP address for Plex?

Open a browser window. Type http://localhost:8888/web into the address bar. The browser will connect to the Server as if it were local and load Plex Web App.

Which port should I use for Plex?

TCP: 32400The most important port to make sure your firewall allows is the main TCP port the Plex Media Server uses for communication: TCP: 32400 (access to the Plex Media Server) [required]

What is remote access on Plex?

Enable access to your Plex Media Server from outside your local network so that you can reach it when away from home or for sharing content with family or close, personal friends. You can do this under Settings > Server > Remote Access in Plex Web App.

Is remote access Plex safe?

Plex has teamed up with Let's Encrypt to provide our users with high-quality secure certificates for your media servers, at no cost to you. There's no need to set up VPNs and no need to create and install your own certs. You can safely and securely connect to your media no matter where you are.

Do I need to use a VPN with Plex?

Since Plex can be installed on a plethora of platforms, you'll want a VPN service that supports multiple operating systems.

How do I enable secure connection?

Settings. Tap Privacy and Security. Tap Security. Turn on Always use secure connections.

How do I make Plex direct connection?

Enable Remote Access That direct connection will allow the apps to stream at higher qualities and the connection will be more efficient. You can find the Remote Access area under Settings > Server > Remote Access in the Plex Web App. In many cases, everything will work automatically.

How do I reset my Plex server?

Plex Media Server Create, organize, and store your collections....Remove Libraries and DataQuit/exit/stop the Plex Media Server to ensure that it is not running.Delete the contents of the folder(s) for your operating system as noted below.Restart the Plex Media Server.

How do I restart Plex Media Server?

Look for the Plex icon in the Windows system tray (or the macOS menu bar). Select “Exit” to safely shut down the server. Relaunch the application as you normally would using a shortcut in your Start Menu, Dock, or the like to fire it up.

Why is Plex not working on my TV?

If your smart TV app has trouble connecting to a Media Server after September 30th, please ensure that both the app and the server are set to allow insecure connections: On the TV app*, ensure that Settings -> Advanced -> Allow Insecure Connections is set to Always, and on the server, ensure that Settings -> Network -> ...

How do I manually update my Plex server?

1:064:07HOW TO Update Plex Media Server on a Synology NAS - YouTubeYouTubeStart of suggested clipEnd of suggested clipAvailable you can click this to see what's new what you want to do is download it here so clickMoreAvailable you can click this to see what's new what you want to do is download it here so click please install manually that'll pop a window open it'll go to download i've already done it.

Why is Plex not available outside network?

If your internet connection is slow, you are more likely to get a “Plex server not available outside your network” error. A slow connection also affects the requesting computer and causes buffering, and therefore, you should ensure the connection is stable and fast. If you can’t access Plex outside the network:

Why is my Plex remote not working?

If Plex remote access stopped working after updating the app, you need to reset your device. This is because it is a heavy media application . A small glitch may affect its functionality, and when this happens, you may experience an error indicating that you can’t access the Plex outside network. To reset your machine:

How to port forward Plex?

To do a manual port forwarding: Login to your router . Scroll down to “Port Forwarding” section. Generate forward port entries. Try running the ports as a test. If the Plex server port forwarding manually did not work, use the saved configurations (as opposed to generating new entries).

How to update Plex app?

To update the Plex application: Download the latest media server from the official Plex website. Install the downloaded package. Restart your machine. After restarting your computer, try to launch the new app.

Why is Plex blocking my network connection?

In some cases, you may have a firewall or something else on your computer/network that may be blocking a network connection that’s required for Plex and your server to test whether Remote Access is working correctly for you. This is most likely to occur for users running “advanced” firewalls, such as pfSense or similar.

How to use plex port forwarding?

To do so: Open Plex Web App and make sure you’re signed in to your Plex account on the server under Settings > Server > General. Go to Settings > Server > Remote Access.

What port is plex media server?

Forward that unique external port number to LAN/internal port 32400 for the local IP address of the corresponding computer running that Plex Media Server – follow the previous instructions

Where to find my router's WAN/Internet/External IPv4 address?

Find your router’s WAN/Internet/External IPv4 address. This is usually found on a “status” page in the router settings.

Does plex.tv work with uPnP?

Enabling Remote Access to connect your server with plex.tv works best with modern routers that support uPnP or NAT-PMP auto-configuration. These allow an application like Plex Media Server to automatically configure a forwarded port on the router without you needing to do anything. Not all routers have these protocols, and some have implementations that don’t work so well. If enabling Remote Access isn’t successful for you automatically:

Can you manually forward plex port?

If you need (or wish) to manually forward the port that Plex Media Server uses in your router, this is typically straightforward and fairly easy to do. This is not an inferior configuration, it just takes a little more work. To configure the manual port-forward:

Where to set up port forwarding?

You can try to set up a port forward in the service provider’s modem/router (in addition to your own). The process is similar to what was outlined earlier, except that you’re using your router’s WAN/Internet/External IP address where you would otherwise enter the local IP address. (See above for information about port forwarding.)

Why is Plex not working?

There are many instances where several bugs are induced into the Plex application which causes it not to work as expected. Software all around us get updates every once in a while and sometimes these updates are not compatible with Plex. Hence its engineers roll out an update targeting this issue solely.

Why is Plex server error?

This usually occurs because Plex is a heavy application with numerous parameters going on simultaneously. If any one of these gets into an error state or load a bad configuration, it might be unusable.

Why does Plex Media Server buffer?

This scenario usually occurs when your internet connection is not sound which forces the server to use less bandwidth in order to provide access to the media.

What is plex media?

Plex is a client-server media stream and software suite. It has a Plex Media Server desktop application which is available on Windows, Ubuntu, and macOS. This applications allows you to organize different media files in your computer and allows players over the internet to access them if given the correct credentials.

How to find my router's IPv4 address?

Find and note down your router’s External IPv4 address/WAN. You can easily find this in the status page present in your router settings.

What happens if you don't have a stable internet connection?

The same scenario also applies to the requesting computer; if you do not have a stable internet connection, you will not be able to request and stream media efficiently. First, you should check the number of devices running on your network (both the server and requesting computer).

Does a plex router need NAT?

If these are not enabled or have different configurations set than required, Plex Remote Access will not work.

How to turn off IPv6 on Plex?

Also, turn off IPv6 in Plex settings->server->network and disable IPv6 on the NAS.

Can a reboot of a modem fix DNS issues?

The above could be DNS related. In most cases a reboot of the modem/router is required. It is not guaranteed to fix the problem though and may indicate other DNS related issues.

How to check if Plex is disabled?

While logged into your Plex Media Server’s web control panel, select the Settings icon from the upper right toolbar. Within the Settings menu select, the “Server” tab.

How to set up static IP address on Plex?

You’ll need to identify your Plex Media Server computer on the network and then look for an option in your router to create a “static IP”, “static lease”, or “DHCP reservation” to permanently associate the Plex Media Center with a given IP address. Below you can see an example of what adding a static IP address looks like, via our DD-WRT router.

What happens if you don't set up a static IP address?

If you don’t do this every time your router assigns a new internal address to the media server it will break your port forwarding rule. If you need more information on setting up a static IP address you can search for documentation for your specific router and read up on static IP addresses here.

What happens when you double up a NAT system?

When a NAT system is doubled up with another NAT system, however, it can create issues for apps (like the Plex Media Server) that rely on UPnP to create automatic port forwarding rules. This occurs commonly when you have a router/modem combo supplied by your ISP and your own router plugged into that unit.

How to port forward on Plex?

First, let’s turn on the manual port mode in Plex. To do so navigate to Settings > Server > Remote Access (as we did in the previous section of the tutorial).

What does it mean when a server says "Not available outside network"?

If your server is currently not configured for remote access, it will say “Not available outside your network” as seen above. Click the large orange button that reads “Enable Remote Access”.

What does the control panel indicate on Plex?

In addition to telling you that the server is accessible, the control panel will also indicate the internal IP address and port number of the Plex Media Server on your local network as well as external, or public, IP address and port number.

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