Remote-access Guide

plex remote access won t stay connected

by Dr. Carroll Leuschke DDS Published 2 years ago Updated 2 years ago
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Remote Access won't stay connected

  1. use a manually created port forwarding in your router Troubleshooting Remote Access | Plex Support
  2. don’t tell your router to close down the connection to the ISP, ever (some devices have a setting which forces a connection shutdown after a fixed interval – disable that)

To do so: Open Plex Web App and make sure you're signed in to your Plex account on the server under Settings > Server > General. Go to Settings > Server > Remote Access. If needed, toggle the Show Advanced button to ensure the appropriate options are visible.Jan 12, 2022

Full Answer

Why can't I connect to my Plex server outside of network?

No remote access If you're able to access the Plex server using a client on the same network but are unable to connect outside, the most likely cause of the problem is the router. Universal Plug and Play (uPnP) can be enabled to allow Plex to "talk" with the router and have ports and routes opened up for access from the outside world.

How do I remote access my Plex server?

Remote Access. Enable access to your Plex Media Server from outside your local network so that you can reach it when away from home or for sharing content with family or close, personal friends. You can do this under Settings > Server > Remote Access in Plex Web App.

How to manually open a port on a router using Plex?

Click “Apply”. If you don’t see the manual port option in your settings, you need to click on the “Show Advanced” button in the upper right navigation bar. Once you’ve turned on the option in Plex, it’s time to access your router’s admin page.

How does Plex handle connection data?

The Plex system automatically handles all the connection data as long as you are logged into the same Plex account on your media server and all your client devices. If you’re having issues, however, don’t worry–in the next section we’ll look at the most common issues and how to solve them.

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How do I fix Plex server connection?

General TroubleshootingEnsure you have the current version of Plex Media Server installed.Ensure that Plex Media Server is actually actively running.Verify that your Server is listed on your Devices page.Disable any VPN on your computer or router.Disable any proxies being used on your computer or router.More items...•

Does Plex require UPnP?

Plex Media Server generally works, by the magic of UPnP, right out of the box.

Does Plex need a static IP?

A Public Static IP is not needed, largely because the AT&T "dynamic" address changes so infrequently that Plex will have no trouble tracking you down.

How do I access Plex without port forwarding?

Click on the “CIDR Address” box, choose a Label name for the Resource, enter the private IP address of Plex (it's listed under Plex Settings > Remote Access and is likely 10. x.x.x or 192.168. x.x ), choose 32400 for the Port Restriction, and click “Add Resource”. Congrats!

Should I enable DLNA on Plex?

DLNA server timeline reporting Allow playback via DLNA to report timeline activity. This means that the Plex Media Server will track the current progress through the item. This should typically be enabled.

What port should I use for Plex?

TCP: 32400The most important port to make sure your firewall allows is the main TCP port the Plex Media Server uses for communication: TCP: 32400 (access to the Plex Media Server) [required]

Can I watch Plex away from home?

Enable access to your Plex Media Server from outside your local network so that you can reach it when away from home or for sharing content with family or close, personal friends. You can do this under Settings > Server > Remote Access in Plex Web App.

Is remote access Plex safe?

Plex has teamed up with Let's Encrypt to provide our users with high-quality secure certificates for your media servers, at no cost to you. There's no need to set up VPNs and no need to create and install your own certs. You can safely and securely connect to your media no matter where you are.

What is Plex relay?

What is Relay? In a nutshell, if your app isn't able to make a direct connection to your Plex Media Server when you're away from home, we can act as sort of a middle man and “relay” the stream from your server to your app.

Does UPnP work with port forwarding?

Universal Plug and Play (UPnP) is a network protocol that allows compliant devices to automatically set port forwarding rules for themselves. These devices can be personal computers, printers, security cameras, game consoles or mobile devices that communicate with each other and share data over your network.

Is UPnP safe?

UPnP, therefore, is not inherently dangerous if your router is up to date and has all the latest firmware updates, and your connected devices are free of malware. UPnP becomes an issue if a connected device is infected with malware, as it can spread to your local devices.

How do I add UPnP to my router?

To enable or disable Universal Plug and Play:Launch a web browser from a computer or mobile device that is connected to your router's network.Enter the router user name and password. The user name is admin. ... Select ADVANCED > Advanced Setup > UPnP. The UPnP page displays.Select or clear the Turn UPnP On check box.

What is UPnP service?

UPnP (Universal Plug and Play) is a networking protocol that enables devices to discover each other and connect without the need for manual configuration or user intervention. The protocol automates all the steps necessary for recognition and communication between devices on the same network.

How to find the internal port on a router?

Follow the directions on that site. First go to plex, settings, server, remote access and you’ll see the internal port (prob 32400) and the external port. In your router for the external port beginning and ending should both be the second port shown in that settings page. Uncheck “use the same port range”. Internal start and finish range should be the same as well (32400 for me), and then your ip.

Why do configurations have to be checked in each case?

Configurations have to be checked in each case because there have been cases when there were multiple IP Addresses, or double nat or IP address for the server not DHCP reserved

Does Plex change UPNP?

As you can see on here, it seems that the PLEX people changed their UPNP subsystem somewhere, though gods only know why. It appears that if you can get yourself a static ip, and then do manual port forwarding you can force it to work.

Why is Plex not working?

There are many instances where several bugs are induced into the Plex application which causes it not to work as expected. Software all around us get updates every once in a while and sometimes these updates are not compatible with Plex. Hence its engineers roll out an update targeting this issue solely.

Why is Plex server error?

This usually occurs because Plex is a heavy application with numerous parameters going on simultaneously. If any one of these gets into an error state or load a bad configuration, it might be unusable.

Why does Plex Media Server buffer?

This scenario usually occurs when your internet connection is not sound which forces the server to use less bandwidth in order to provide access to the media.

What is plex media?

Plex is a client-server media stream and software suite. It has a Plex Media Server desktop application which is available on Windows, Ubuntu, and macOS. This applications allows you to organize different media files in your computer and allows players over the internet to access them if given the correct credentials.

What happens if you don't have a stable internet connection?

The same scenario also applies to the requesting computer; if you do not have a stable internet connection, you will not be able to request and stream media efficiently. First, you should check the number of devices running on your network (both the server and requesting computer).

Does a plex router need NAT?

If these are not enabled or have different configurations set than required, Plex Remote Access will not work.

Does Plex update itself?

Normally, Plex’s web application updates itself over time as you use it. The case is different in case of Ubuntu or other platforms where Plex is running. Below is the method on how to update Plex on an Ubuntu machine. You can easily google other methods for updating if you have it running on another platform.

What port do you forward plex media server to?

If you are manually forwarding a port, set that forward up beforehand and make sure you know the external port number which you are forwarding (remember that you need to forward the external port you choose to internal port 32400 for the internal IP address of the device running Plex Media Server)

What to do if remote access is disabled?

If Remote Access is currently disabled, then use the Enable Remote Access button to trigger your server to try to configure a connection. The server will attempt to automatically configure a connection through your router using UPnP or NAT-PMP first.

What happens if you manually forward a port in your router?

Note: If you manually forward a port in your router then you MUST enable this setting or else your server will continue to try and automatically map the port and will almost certainly fail.

Does Plex Media Server allow remote access?

The information displayed by default will depend on the current state of the Plex Media Server. Unless disabled, your Plex Media Server will attempt to set up Remote Access for you.

Does Plex Media Server require a Plex Pass?

Tip!: This feature requires an active Plex Pass subscription for the Plex Media Server admin Plex account.

ThisIsCheez

So I have a SonicWALL on my home network and a newly setup Plex server. Before I had the Plex Server app running on my QNAP NAS but recently moved it to a dedicated host.

Forward the Port in the Router

In order to forward a port for Plex Media Server, you’ll need three main pieces of information:

ThisIsCheez

So the above info is from the Plex website. From what I have gathered you can use any external Port BUT the internal port used on the LAN side has to be the default port. https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

LIGISTX

So I have a SonicWALL on my home network and a newly setup Plex server. Before I had the Plex Server app running on my QNAP NAS but recently moved it to a dedicated host.

ThisIsCheez

I assume your qnap was able to upnp it’s way to victory, although I am not 100% sure of that.

LIGISTX

SonicWall doesn't support UPnP so I'd be highly surprised if that's how the QNAP was working. I do have a SSL VPN with 2FA setup and I have considered using that but that will only be a solution for my laptop and phone. If I was at a friend's place and wanted to use their Xbox or Roku then my SSL VPN wouldn't help me out.

What is plex media server?

The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple.

Do you need a static WAN IP for Plex?

You absolutely do not need a Static WAN IP to run Plex.

Can we get Discord rich notification support for Plexamp?

Spotify already has it , seems like it'd be a nice touch. Something like this:

Can't access Plex server on LAN?

Cannot access server on LAN. Should you be unable to access the Plex server on the network as well as outside the home or office, you may have a misconfiguration of your NAS, which may include discrepancies between the router or access point and the unit.

What is Plex Media Server?

Installing the server software on a PC or NAS can turn your home or office into a connected hub that can stream all kinds of media. Unfortunately, things can go wrong, so I rounded up some common issues and solutions that can help you get back on track.

What is a Plex plug and play?

Universal Plug and Play (uPnP) can be enabled to allow Plex to "talk" with the router and have ports and routes opened up for access from the outside world. Or you can go down the manual route by opening up a port yourself.

Can you ignore Plex updates?

One thing many people seem to sometimes ignore is updates, be it on the smartphone, PC or on a server. The Plex server is something you're likely to set up and forget, but you really do need to remain on top of things, especially if you encounter a problem that has already been fixed in a newer release. The first step to carry out is a version check. Follow this process:

Is it hard to put together a Plex server?

Putting together a Plex server isn't difficult, especially with some killer NAS units that can do all the hard work for you. When it comes to storage, you should always look at picking up one of these hard drives.

How to check if Plex is disabled?

While logged into your Plex Media Server’s web control panel, select the Settings icon from the upper right toolbar. Within the Settings menu select, the “Server” tab.

What does the control panel indicate on Plex?

In addition to telling you that the server is accessible, the control panel will also indicate the internal IP address and port number of the Plex Media Server on your local network as well as external, or public, IP address and port number.

What happens if you don't set up a static IP address?

If you don’t do this every time your router assigns a new internal address to the media server it will break your port forwarding rule. If you need more information on setting up a static IP address you can search for documentation for your specific router and read up on static IP addresses here.

How to set up static IP address on Plex?

You’ll need to identify your Plex Media Server computer on the network and then look for an option in your router to create a “static IP”, “static lease”, or “DHCP reservation” to permanently associate the Plex Media Center with a given IP address. Below you can see an example of what adding a static IP address looks like, via our DD-WRT router.

How to port forward on Plex?

First, let’s turn on the manual port mode in Plex. To do so navigate to Settings > Server > Remote Access (as we did in the previous section of the tutorial).

What does it mean when a server says "Not available outside network"?

If your server is currently not configured for remote access, it will say “Not available outside your network” as seen above. Click the large orange button that reads “Enable Remote Access”.

Can you use Plex Media Server on a TV?

If you primarily use Plex Media Server for watching content on your local network (like streaming your favorite shows to your HDTV or smartphone), you may not have given much though to the benefits of remote access. RELATED: How to Set Up Plex (and Watch Your Movies on Any Device)

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