Remote-access Guide

plex remote access won't stay connected

by Shaniya Little Published 3 years ago Updated 2 years ago
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Remote Access won't stay connected

  1. use a manually created port forwarding in your router Troubleshooting Remote Access | Plex Support
  2. don’t tell your router to close down the connection to the ISP, ever (some devices have a setting which forces a connection shutdown after a fixed interval – disable that)

To do so: Open Plex Web App and make sure you're signed in to your Plex account on the server under Settings > Server > General. Go to Settings > Server > Remote Access. If needed, toggle the Show Advanced button to ensure the appropriate options are visible.Jan 12, 2022

Full Answer

How do I enable remote access to my Plex Media Server?

While logged into your Plex Media Server’s web control panel, select the Settings icon from the upper right toolbar. Within the Settings menu select, the “Server” tab. Then, from the left hand navigation pane, select “Remote Access”.

Why is my Plex server not available outside my network?

If you enable remote access to your Plex Media Server and see an error message like “Not available outside your network”, then you have a little trouble shooting to do. It’s important to note that the Plex Media Server can still reach the internet (the server is signed in), but the Plex system can’t access your Plex server from the outside.

What is the best port number for Plex remote access?

The big secret here is proper port forwarding for plex remote access! Keep in mind that internal port should always be 32400 and External port is set to the top of the range at 50000. Also when setting a static IP to your Plex Media Server it is always recommended to restart your device...

How to manually change port number in Plex?

First, let’s turn on the manual port mode in Plex. To do so navigate to Settings > Server > Remote Access (as we did in the previous section of the tutorial). Check “Manually specify public port”. Unless you have a pressing reason to do so, there’s no need to change the port number here.

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How do I fix Plex server connection?

General TroubleshootingEnsure you have the current version of Plex Media Server installed.Ensure that Plex Media Server is actually actively running.Verify that your Server is listed on your Devices page.Disable any VPN on your computer or router.Disable any proxies being used on your computer or router.More items...•

How do I get Plex to work remotely?

Enable access to your Plex Media Server from outside your local network so that you can reach it when away from home or for sharing content with family or close, personal friends. You can do this under Settings > Server > Remote Access in Plex Web App.

How do I set a static IP in Plex?

RELATED: How to Set Static IP Addresses On Your Router You'll need to identify your Plex Media Server computer on the network and then look for an option in your router to create a “static IP”, “static lease”, or “DHCP reservation” to permanently associate the Plex Media Center with a given IP address.

Does Plex need a static IP?

A Public Static IP is not needed, largely because the AT&T "dynamic" address changes so infrequently that Plex will have no trouble tracking you down.

Should you run Plex through VPN?

If you're experiencing slow speeds when trying to stream your Plex videos, you could be a victim of ISP throttling. This can be avoided with a VPN for Plex as it safeguards all the data you send across the Internet using AES 256-bit encryption.

Why is my Plex server unreachable?

Verify that your Server is listed on your Devices page. Disable any VPN on your computer or router. Disable any proxies being used on your computer or router. Make sure you aren't requiring secure connections on the server while using an app that doesn't support them (see below)

Do you need Plex Pass for remote access?

It's not true. All users can stream remotely providing you've configured your Plex Server correctly. Head to Settings > Remote Access > Enable Remote Access to set it up. In this regard, the Plex Pass is only useful if you're going to be in a place with no internet—it lets you save content directly onto your device.

How do I access Plex without port forwarding?

Click on the “CIDR Address” box, choose a Label name for the Resource, enter the private IP address of Plex (it's listed under Plex Settings > Remote Access and is likely 10. x.x.x or 192.168. x.x ), choose 32400 for the Port Restriction, and click “Add Resource”. Congrats!

How do I give a synology a static IP?

Today I will teach you how to assign a static IP to your Synology NAS.Please Support My work by Making a Donation.Go to Control Panel / Network / Network Interface. Select Bond 1 or LAN 1 then click on Edit. ... After you click Edit, the window below will open. Click on IPv4 and check “Use manual configuration“.

Does Plex use TCP or UDP?

The most important port to make sure your firewall allows is the main TCP port the Plex Media Server uses for communication: TCP: 32400 (access to the Plex Media Server) [required]

How do I use my phone as a remote for Plex?

An Android, Windows Phone 8, BlackBerry or Java mobile device....Setup is quick and simple!Step 1: Install Vectir PC Server. ... Step 2: Install Vectir Mobile Client App. ... Step 3: Install Plex Remote Profile. ... Step 4: Connect and control Plex!

Is Plex remote access free?

All of our non-mobile, public apps are free (with the exception of Plex Labs apps). These include Amazon Fire TV, Android TV, Apple TV, Chromecast, Plex HTPC, Roku, Smart TVs, Windows & macOS computers and game consoles (PlayStation and Xbox).

How do I access Plex without port forwarding?

Click on the “CIDR Address” box, choose a Label name for the Resource, enter the private IP address of Plex (it's listed under Plex Settings > Remote Access and is likely 10. x.x.x or 192.168. x.x ), choose 32400 for the Port Restriction, and click “Add Resource”. Congrats!

How to find the internal port on a router?

Follow the directions on that site. First go to plex, settings, server, remote access and you’ll see the internal port (prob 32400) and the external port. In your router for the external port beginning and ending should both be the second port shown in that settings page. Uncheck “use the same port range”. Internal start and finish range should be the same as well (32400 for me), and then your ip.

Why do configurations have to be checked in each case?

Configurations have to be checked in each case because there have been cases when there were multiple IP Addresses, or double nat or IP address for the server not DHCP reserved

Does Plex change UPNP?

As you can see on here, it seems that the PLEX people changed their UPNP subsystem somewhere, though gods only know why. It appears that if you can get yourself a static ip, and then do manual port forwarding you can force it to work.

Why is Plex not working?

There are many instances where several bugs are induced into the Plex application which causes it not to work as expected. Software all around us get updates every once in a while and sometimes these updates are not compatible with Plex. Hence its engineers roll out an update targeting this issue solely.

Why is Plex server error?

This usually occurs because Plex is a heavy application with numerous parameters going on simultaneously. If any one of these gets into an error state or load a bad configuration, it might be unusable.

Why does Plex Media Server buffer?

This scenario usually occurs when your internet connection is not sound which forces the server to use less bandwidth in order to provide access to the media.

What is plex media?

Plex is a client-server media stream and software suite. It has a Plex Media Server desktop application which is available on Windows, Ubuntu, and macOS. This applications allows you to organize different media files in your computer and allows players over the internet to access them if given the correct credentials.

What happens if you don't have a stable internet connection?

The same scenario also applies to the requesting computer; if you do not have a stable internet connection, you will not be able to request and stream media efficiently. First, you should check the number of devices running on your network (both the server and requesting computer).

Does a plex router need NAT?

If these are not enabled or have different configurations set than required, Plex Remote Access will not work.

Does Plex update itself?

Normally, Plex’s web application updates itself over time as you use it. The case is different in case of Ubuntu or other platforms where Plex is running. Below is the method on how to update Plex on an Ubuntu machine. You can easily google other methods for updating if you have it running on another platform.

How to check if Plex is disabled?

While logged into your Plex Media Server’s web control panel, select the Settings icon from the upper right toolbar. Within the Settings menu select, the “Server” tab.

What does the control panel indicate on Plex?

In addition to telling you that the server is accessible, the control panel will also indicate the internal IP address and port number of the Plex Media Server on your local network as well as external, or public, IP address and port number.

What happens if you don't set up a static IP address?

If you don’t do this every time your router assigns a new internal address to the media server it will break your port forwarding rule. If you need more information on setting up a static IP address you can search for documentation for your specific router and read up on static IP addresses here.

How to set up static IP address on Plex?

You’ll need to identify your Plex Media Server computer on the network and then look for an option in your router to create a “static IP”, “static lease”, or “DHCP reservation” to permanently associate the Plex Media Center with a given IP address. Below you can see an example of what adding a static IP address looks like, via our DD-WRT router.

How to port forward on Plex?

First, let’s turn on the manual port mode in Plex. To do so navigate to Settings > Server > Remote Access (as we did in the previous section of the tutorial).

What does it mean when a server says "Not available outside network"?

If your server is currently not configured for remote access, it will say “Not available outside your network” as seen above. Click the large orange button that reads “Enable Remote Access”.

Can you use Plex Media Server on a TV?

If you primarily use Plex Media Server for watching content on your local network (like streaming your favorite shows to your HDTV or smartphone), you may not have given much though to the benefits of remote access. RELATED: How to Set Up Plex (and Watch Your Movies on Any Device)

ThisIsCheez

So I have a SonicWALL on my home network and a newly setup Plex server. Before I had the Plex Server app running on my QNAP NAS but recently moved it to a dedicated host.

Forward the Port in the Router

In order to forward a port for Plex Media Server, you’ll need three main pieces of information:

ThisIsCheez

So the above info is from the Plex website. From what I have gathered you can use any external Port BUT the internal port used on the LAN side has to be the default port. https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

LIGISTX

So I have a SonicWALL on my home network and a newly setup Plex server. Before I had the Plex Server app running on my QNAP NAS but recently moved it to a dedicated host.

ThisIsCheez

I assume your qnap was able to upnp it’s way to victory, although I am not 100% sure of that.

LIGISTX

SonicWall doesn't support UPnP so I'd be highly surprised if that's how the QNAP was working. I do have a SSL VPN with 2FA setup and I have considered using that but that will only be a solution for my laptop and phone. If I was at a friend's place and wanted to use their Xbox or Roku then my SSL VPN wouldn't help me out.

What is plex media server?

The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple.

Do you need a static WAN IP for Plex?

You absolutely do not need a Static WAN IP to run Plex.

Can we get Discord rich notification support for Plexamp?

Spotify already has it , seems like it'd be a nice touch. Something like this:

Spoonsy1480

You have to do this on the Plex web page settings/remote access you may need to keep trying until it finally goes green Sent from my iPhone using Tapatalk

InForced

You have to do this on the Plex web page settings/remote access you may need to keep trying until it finally goes green Sent from my iPhone using Tapatalk

Zonediver

Is your router configured for Plex? Maybe not - Port 32400 must be forwarded in your Router/Firewall to your Plex-Server.

InForced

Is your router configured for Plex? Maybe not - Port 32400 must be forwarded in your Router/Firewall to your Plex-Server.

Zonediver

Tried changing it around nothing worked i went from 32400 to 34444 and 40444. I think i set it up right on router side.

InForced

What is IP 10.0.0.4? Your unRAID-Server? Protocol you need is TCP - you dont need UDP.

InForced

I been trying for a while it stays green but when I go on phone using data it says no remote access.

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