Remote-access Guide

plex supporttroubleshooting remote access plex support

by Annalise Gleichner Published 2 years ago Updated 1 year ago
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Open Plex Web App and make sure you're signed in to your Plex account on the server under Settings > Server > General. Go to Settings > Server > Remote Access. If needed, toggle the Show Advanced button to ensure the appropriate options are visible. Enable the Manually specify public port checkbox.Jan 12, 2022

Why can’t I enable remote access on my Plex server?

If a particular runway (port) is closed, it can’t accept any incoming traffic. If you want to enable remote access on Plex, a specific port needs to be opened on your router to allow the traffic to flow correctly. Most people will not run into issues trying to enable Remote Access with their Plex Media Server.

How do I Configure my Plex Media Server to work with my router?

Before proceeding: 1 Ensure your Plex Media Server is signed in to your Plex account (Remote Access requires signing in) 2 For automatic configuration, make sure your router supports the “UPnP” or “NAT-PMP” feature 3 If you are manually forwarding a port, set that forward up beforehand and make sure you know the external port number... More ...

How do I change the port on my Plex server?

To do so: Open Plex Web App and make sure you’re signed in to your Plex Account on the server under Settings > Server > General. Go to Settings > Server > Remote Access. If needed, toggle the Show Advanced button to ensure the appropriate options are visible. Enable the Manually specify public port checkbox.

How do I connect to Plex from a Windows PC?

You’ve now set up a Connector on your Windows PC, which enables remote access to Plex, or other services that you’re running on your computer (called a “Resource” in Twingate). Go back to your Remote Network and click on the “Add Resource” link. You’ll see a popup like the one below.

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How do I get Plex to work remotely?

Enable access to your Plex Media Server from outside your local network so that you can reach it when away from home or for sharing content with family or close, personal friends. You can do this under Settings > Server > Remote Access in Plex Web App.

How do I access Plex server from another computer?

To open the Plex Web App from a different device than the server computer while still on the same network: Open a browser window. Type http://server.local.ip.address:32400/web into the address bar (e.g “http://192.168.1.5:32400/web”) The browser will connect to the server and load Plex Web App.

Does Plex need port forwarding?

Plex Media Client: allows you to stream your content to all of your devices, anywhere. To make the most of Plex and get direct access to Plex's servers, you will need to set up port forwarding on your router.

Does Plex require UPnP?

Plex Media Server generally works, by the magic of UPnP, right out of the box.

Why can't I access my Plex server remotely?

Open Plex Web App and make sure you're signed in to your Plex account on the server under Settings > Server > General. Go to Settings > Server > Remote Access. If needed, toggle the Show Advanced button to ensure the appropriate options are visible. Enable the Manually specify public port checkbox.

How do I access someone else's Plex server?

Granting AccessUsername or Email. Enter the username or email address for the Plex account you wish to grant access and click continue. ... Select the Server. Plex Media Servers associated with your Plex account will be available. ... Set Restrictions and Inviting to Home (Plex Pass required) ... Pending Access.

Which port should I use for Plex?

TCP: 32400The most important port to make sure your firewall allows is the main TCP port the Plex Media Server uses for communication: TCP: 32400 (access to the Plex Media Server) [required]

Do you need Plex Pass for remote access?

It's not true. All users can stream remotely providing you've configured your Plex Server correctly. Head to Settings > Remote Access > Enable Remote Access to set it up. In this regard, the Plex Pass is only useful if you're going to be in a place with no internet—it lets you save content directly onto your device.

Should I enable DLNA on Plex?

DLNA server timeline reporting Allow playback via DLNA to report timeline activity. This means that the Plex Media Server will track the current progress through the item. This should typically be enabled.

Does Plex require a static IP address?

You stated, that you can only access the Plex system from the Wi-Fi network in the office. Without Static IPs, you can't access it unless you change the Plex servers Wi-Fi network to the BGW, since it is on the TPLink mesh network.

How do I get Plex direct connection?

Enable Remote Access That direct connection will allow the apps to stream at higher qualities and the connection will be more efficient. You can find the Remote Access area under Settings > Server > Remote Access in the Plex Web App. In many cases, everything will work automatically.

What is the IP address of my Plex server?

Find out the local IP address of the device on which the app is running. You will typically be able to find this in the device's system settings. In your Plex Web App, go to Settings > Server > Network .

How do I install Plex on a new computer?

1:338:41How to Move / Migrate a Plex Server from a Windows PC to AnotherYouTubeStart of suggested clipEnd of suggested clipMachine which I'll be moving the plex server to you'll first want to go to plex TV. And download theMoreMachine which I'll be moving the plex server to you'll first want to go to plex TV. And download the installer for the plex media server. I'll opt to open it as soon as it's downloaded.

How do I use a guest account on Plex?

0:432:43How to Add Plex Guest User Account - YouTubeYouTubeStart of suggested clipEnd of suggested clip4 click the grey enable guest button toward the top part of the screen if you don't have a pinMore4 click the grey enable guest button toward the top part of the screen if you don't have a pin associated with your account you'll be prompted to create one enter a four-digit pin.

How do I transfer plex from PC to Mac?

2:387:48Move a Plex Library Between PC & MAC - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd download. The latest version of the plex. Media server for your platform. In this case I am on aMoreAnd download. The latest version of the plex. Media server for your platform. In this case I am on a PC. And I'm moving my mac library from OS X to or Mac OS from OSX to PC in this case Windows 7.

What port do you forward plex media server to?

If you are manually forwarding a port, set that forward up beforehand and make sure you know the external port number which you are forwarding (remember that you need to forward the external port you choose to internal port 32400 for the internal IP address of the device running Plex Media Server)

What to do if remote access is disabled?

If Remote Access is currently disabled, then use the Enable Remote Access button to trigger your server to try to configure a connection. The server will attempt to automatically configure a connection through your router using UPnP or NAT-PMP first.

Does Plex Media Server allow remote access?

The information displayed by default will depend on the current state of the Plex Media Server. Unless disabled, your Plex Media Server will attempt to set up Remote Access for you.

Does Plex Media Server require a Plex Pass?

Tip!: This feature requires an active Plex Pass subscription for the Plex Media Server admin Plex account.

Plex remote access not working?

Plex offers a remote access feature that relies on port forwarding, but the configuration may not always work or there may be other common issues like Double-NAT, resulting in an error like the screenshot below.

Prerequisites

The rest of this guide assumes that you have some components already installed. If you’ve already installed Plex, WSL, and Docker on your Windows PC, skip ahead to “Sign up for Twingate” below. If not, please following these instructions first.

Sign up for Twingate

Twingate Starter is a new free plan that is designed for home and personal use. If you don’t have an account already, please click here and follow the simple steps to sign up for a Starter account and begin the initial setup.

Add a Connector

After completing the steps above, you should now have a Starter account with a Remote Network set up. The next step is to deploy a Twingate Connector, which is a piece of software that allows for secure access to your remote network and the devices connected to it.

Add a Resource

You’ve now set up a Connector on your Windows PC, which enables remote access to Plex, or other services that you’re running on your computer (called a “Resource” in Twingate).

Download the Twingate client

All that’s left to do now is to install Twingate on your devices (we support Windows, Mac, Linux and have apps for iOS and Android) and access your Plex Media Server from anywhere. As an example, let’s walk through setting things up on iOS.

Sharing is Caring

Do you want to share access with a family member? You can easily do this from the Twingate web UI. Just go to the Team tab and click “Invite User” to send an email invitation. The recipient would simply follow the same steps to download the Twingate client, join your network, and get access to Plex, or any other resource you set up!

You can use Windows PowerRename (Part of PowerToys) to mass rename a a large group of files. This is a Windows utility not 3rd party software

You can use Windows PowerRename (Part of PowerToys) to mass rename a a large group of files. This is a Windows utility not 3rd party software.

Unraid and Plex - Tip for massive performance boost

I've been running a Plex server for a few years via Unraid.

Understanding Handbrake settings when I want as purist blu-ray conversion as possible

So I'm trying to understand handbrake, and I think I got most of the settings down (essentially turn off all filter and dimension settings, audio and subs on straight passthru), but I'm still confused on these settings.

Spoonsy1480

You have to do this on the Plex web page settings/remote access you may need to keep trying until it finally goes green Sent from my iPhone using Tapatalk

InForced

You have to do this on the Plex web page settings/remote access you may need to keep trying until it finally goes green Sent from my iPhone using Tapatalk

Zonediver

Is your router configured for Plex? Maybe not - Port 32400 must be forwarded in your Router/Firewall to your Plex-Server.

InForced

Is your router configured for Plex? Maybe not - Port 32400 must be forwarded in your Router/Firewall to your Plex-Server.

Zonediver

Tried changing it around nothing worked i went from 32400 to 34444 and 40444. I think i set it up right on router side.

InForced

What is IP 10.0.0.4? Your unRAID-Server? Protocol you need is TCP - you dont need UDP.

InForced

I been trying for a while it stays green but when I go on phone using data it says no remote access.

spikes2020

Edit: I solved it by turning on UPnP...... but it now cuts out after 30 second to 1 min unless i am watching a video then it seems to last longer... is there a time out thing i need to disable and how?

mfwade

I at one time had the same issue. Found multiple instances on other forums that stated it was a bug. Even when it was red, it still worked.

spikes2020

I at one time had the same issue. Found multiple instances on other forums that stated it was a bug. Even when it was red, it still worked.

mfwade

By chance, do you have geolocation filtering on? If so, allow Ireland through. Plex remote/proxy servers are located there and for whatever reason it needs to be able to communicate with them.

spikes2020

By chance, do you have geolocation filtering on? If so, allow Ireland through. Plex remote/proxy servers are located there and for whatever reason it needs to be able to communicate with them.

spikes2020

By chance, do you have geolocation filtering on? If so, allow Ireland through. Plex remote/proxy servers are located there and for whatever reason it needs to be able to communicate with them.

mfwade

Just following up on this thread. Were you able to get your issue sorted out? Turn off GEOIP FILTERING and see if the problem persisits. I had similar issues even though I was allowing US and Irelend.

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