Remote-access Guide

proctoru remote access

by Sophie Sporer Published 3 years ago Updated 2 years ago
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See 7 key topics from this page & related content

No other remote proctoring solution is authorized for taking those exams. Remote proctoring refers to taking an exam from a remote location under the supervision of a live proctor in a virtual environment.

Is there a Remote Proctoring solution for taking the exams?

If you have waited more than 20 minutes for a proctor, click on the blue chat bubble to connect with a live agent or you may call ProctorU at 855-772-8678. If an internet connection is lost during your exam appointment, ProctorU will attempt to re-establish the connection with you virtually and/or via contact from ProctorU support team.

How do I contact ProctorU support?

– ProctorU Will the proctor be able to access my personal computer files and documents without my knowledge? No, our proctors cannot access your computer files without your knowledge. Everything they do will be shown on your screen and they cannot perform "hidden" actions.

Will the Proctor be able to access my personal computer files?

The ProctorU Platform was built to assist proctors, not replace them. During a Live+ session, the live proctor will be alerted if the platform detects a pattern of suspicious activity, but an incident report is not created unless a human proctor or intervention specialist confirms that the activity is not allowed in your exam rules.

How does the ProctorU platform work with suspicious activity?

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Can you cheat using ProctorU?

With platforms like ProctorU, educational institutions and companies are able to securely conduct various forms of tests with little room for candidate or participant cheating. However, despite the precautions taken by these companies, some candidates still resort to teaching and are caught in most instances.

Can ProctorU control my computer?

No, our proctors cannot access your computer files without your knowledge. Everything they do will be shown on your screen and they cannot perform "hidden" actions. This access is only granted with your explicit permission and after you've clicked a button to confirm.

Does ProctorU have someone watching you?

As a proctor software, ProctorU has the ability to monitor and see your screen when doing an exam. The software records the activities of your screen for review and determination by the instructors.

Can ProctorU see other devices on network?

Can ProctorU Detect Other Devices On WiFi. No. While ProctorU is able to track the candidate's movement and several activities during the test, ProctorU has no access to check other devices on a candidate's network. That leads to legal ramifications most proctoring companies would rather avoid.

Can ProctorU detect cell phones?

How can ProctorU detect phones? At ProctorU, it is company policy that exam candidates turn off and remove cell phones from their work area before beginning a test. Online proctors also require test-takers show them their work space by panning their webcam around the room 360 degrees and showing all desk surfaces.

How strict is ProctorU?

No, during your exam, ProctorU cannot see your hands. They can only see your face from chin to forehead. However, you are required to show your hands to the human Proctor before the start of the exam. ProctorU only monitors your audio, computer's audio, computer's screen, and your face to detect any cheating activity.

Can ProctorU see your hands?

0:291:47ProctorU: See How it Works - YouTubeYouTubeStart of suggested clipEnd of suggested clipWe can not only see the student from you know a face to face perspective from the webcam. But we canMoreWe can not only see the student from you know a face to face perspective from the webcam. But we can also we can see their computer screen as well if you'll take your hand off your mouse for a moment.

Does ProctorU see your face?

Talking aloud: Unless you have an accommodation, talking or whispering aloud during the exam is not permitted. Being out of camera view: Your face, chin to forehead, needs to be in the camera view at all times. Anyone entering your testing area: You may not have anyone else in your testing location with you.

Does ProctorU tell you if you get flagged?

Proctors view these same notes. comments on timeline events from proctors or management. ALERTS - A counter displays if there are any active, flagged incidents (according to institution criteria) in the appointment timeline.

Can proctored exams detect phones nearby?

Detect Cell Phones and Other Devices Honorlock's remote proctoring software can detect cell phone, tablet, and laptop use while a student is taking the exam. Our AI can detect when students attempt to use their cell phones to access test bank content during the exam.

Can Proctorio see or track other devices connected to my computer?

Yes. Proctorio can detect other devices connected to your computer, such as additional displays.

What data does ProctorU collect?

Reality: The ProctorU Platform only collects information from the public record that's necessary to verify a test-taker's identity, like name, email address, or educational institution.

Does ProctorU tell you if you get flagged?

Proctors view these same notes. comments on timeline events from proctors or management. ALERTS - A counter displays if there are any active, flagged incidents (according to institution criteria) in the appointment timeline.

What does ProctorU turn off?

If you're on a Mac and have a live human proctored launch, your proctor will even turn off the ability to use your keyboard screenshot hotkeys. Copying and pasting any elements of the exam: In most cases, our system will not allow you to copy and paste any content from your exam.

Can ProctorU detect virtual machine?

ProctorU has also hired a full-time Security Engineer. We will continue to work together to improve the integrity and security of their testing platform. Still no response from Examity, and their platform still does not detect virtual machine use as of this update.

Important Notice For MacOS X Catalina Users

Apple increased security features with the release of OS X Catalina. To avoid technical issues during your exam session, you must enable screen recordings. Watch our step-by-step tutorial below or read more through the link.

Other Requirements

A functioning microphone (sometimes web cameras have built-in microphones).

Not Supported

At this time we do not support the following; however, we are working on solutions to accommodate every platform.

What happens when you connect to your proctor?

When you connected to your proctor our system likely closed some active applications and the proctor may have closed additional applications that were not permitted during your test. Simply reopen any programs you need to remedy this change.

Where is the microphone on my computer?

Click on Privacy. 2. On the left side of the window on the navigation menu, locate Microphone under the App permissions section. 3. Check that Allow apps to access your microphone is On.

What is port 1935?

Port 1935 is a necessary port that is used for the transfer of video sharing over your network connection. If you are connecting through a work or school network, this may be blocked by your network administrator. If you are connecting through a home network, it may be blocked by a firewall or anti-virus software.

Can you disable port 1935?

You may add an exception for port 1935 in your firewall, or you may disable it for the duration of your exam. If you're unsure how to do this, we advise that you contact your internet service provider for assistance.

Can a proctor access your computer without your knowledge?

No, our proctors cannot access your computer files without your knowledge . Everything they do will be shown on your screen and they cannot perform "hidden" actions. This access is only granted with your explicit permission and after you've clicked a button to confirm.

Can a proctor use a mouse?

Proctors have the ability to view the screen and utilize the mouse and keyboard as if they were sitting next to you. Once the exam starts, your proctor will monitor everything on the computer screen, but can no longer utilize the your mouse and keyboard.

Understanding How Proctor Works

Proctor is live and secures an online exam session to assist the test-takers in completing their assignment. It can be a suitable option, especially for those students who are handling courses at a distance.

Can a proctor detect multiple monitors?

The program does not have a provision for the student to use multiple screens on the same screen. Precisely, this program does not permit multiple monitors. Instead, you can set up a virtual machine that can help you cheat if you want to get answers remotely from other students from the next room.

Can Proctoru see your laptop screen?

Yes. The user must connect the screen with the video chat, which also checks your identity. There is a provision for the examiner to see your screen. This program also checks the activities on your screen and raises the alarm on suspicious occasions.

Is Proctor a Real Person?

No, Proctor is not a real person. It’s a smart program using artificial intelligence in exams online. However, this program has features that make one thing that the real person is watching you. The only difference is that using artificial intelligence to monitor many activities around you can take note of all the irregularities in the room.

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