Remote-access Guide

providence health remote access

by Aisha Kautzer DVM Published 2 years ago Updated 1 year ago
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Is this system the property of Providence?

This system is the property of Providence and is intended for authorized use only. Use of this system is subject to monitoring. Unauthorized use or access may be a violation of federal and state laws and regulations. Unauthorized users may be subject to criminal and civil penalties.

What should I do if I am having trouble connecting to Providence?

If you are having trouble connecting to the Providence network or signing in, please call the Service Desk at (844) 92-askIT / (844) 922-7548.

Can I print on Providence data at my home location?

We do not allow printing of any Providence data at your home location. Installation of personally owned peripherals such as printers and scanners on Providence owned equipment is not allowed We do not have loaner laptops in IS, as we are following the prioritization outlined above for all new and reclaimed equipment.

How do I get remote access to my Citrix server?

Remote Access via Citrix . 1. In Internet Explorer or Safari, type in the following website in the address bar: https://apps.providence.org/vpn/index.html. 2. Enter your network username and password and click “ Log on.” Once logged in, various applications will be available to access. *

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MyApps Portal

Use the My Apps Portal to view and start the cloud-based applications you have access to.

Flu Resources

Learn about our vaccination events and how to record your vaccination status.

Caring for Caregivers

Get employment information like benefits and pay, emergency time off and back-up childcare resources.

Mental Wellness

Get support for challenges likes stress, sleep, anxiety, depressions, relationship issues and more.

St. Joseph Health Employees

Please use your AD/network credentials to access any of these accounts.

When will Providence issue PCs?

Core Leader Guidance Around Providence Issued PCs and Other Hardware Borrowed for Remote Work During COVID-19 2020.

What is Providence's service desk number?

(Requires network authentication) If you are having trouble connecting to the Providence network or signing in, please call the Service Desk at (844) 92-askIT / (844) 922-7548.

Why is VPN required?

VPN is required to access applications that are only available on the network.

How to access Office 365?

Access Microsoft Office 365 tools and web apps such as Outlook, Excel, Office, SuccessFactors, HealthStream, Concur or other work applications by navigating to https://myapps.microsoft.com and logging in with your work email address and password, then provide your multi-factor authentication code received via text/call/app.

What items do caregivers need to work remotely?

When caregivers quickly transitioned to working remotely due to COVID-19 earlier this year, many grabbed just the essential items from their desk or workspace – such as laptops or monitors.

Why have we developed some general guidelines in support of remote work?

In order to ensure we are properly prioritizing our resources, we have developed some general guidelines in support of remote work.

Can you print Providence data?

We do not allow printing of any Providence data at your home location.

Medical Staff Services

This site is for the exclusive use of the Physicians and Allied Health Professionals (AHP’s) at Providence Alaska Medical Center.

Hospice and Palliative Medicine Fellowship

Includes experience and training with inpatients and outpatients as well as extensive community home hospice involvement. Learn more.

Community Technologies

The Community Technologies team supports independent hospitals and provider clinics looking for affordable, comprehensive, proven and supported healthcare technology products and services. Learn more.

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