How do I contact the is service desk in Providence?
If you still need assistance, please contact the IS Service Desk via one of our convenient options. If you are having trouble connecting to the Providence network or signing in, please call the Service Desk at (844) 92-askIT / (844) 922-7548.
How do I get remote access to my Citrix server?
Remote Access via Citrix . 1. In Internet Explorer or Safari, type in the following website in the address bar: https://apps.providence.org/vpn/index.html. 2. Enter your network username and password and click “ Log on.” Once logged in, various applications will be available to access. *
Can I print on Providence data at my home location?
We do not allow printing of any Providence data at your home location. Installation of personally owned peripherals such as printers and scanners on Providence owned equipment is not allowed We do not have loaner laptops in IS, as we are following the prioritization outlined above for all new and reclaimed equipment.
What should I do if I am having trouble connecting to Providence?
If you are having trouble connecting to the Providence network or signing in, please call the Service Desk at (844) 92-askIT / (844) 922-7548.
Already have MFA and want to change your settings?
You can visit http://aka.ms/mfasetup to change your MFA settings, including your various methods for authentication and the default method. You will see the following screens when you visit that website:
Going abroad without a phone or text plan?
You can use the Authenticator app. Set it up before you leave and you’ll be able to use it as an alternative method of authentication. See our MFA page for more information.
More information
More information about features of your Providence College email account, including how to add it to email clients, can be found at our Email page.
What is Providence's service desk number?
(Requires network authentication) If you are having trouble connecting to the Providence network or signing in, please call the Service Desk at (844) 92-askIT / (844) 922-7548.
When will Providence issue PCs?
Core Leader Guidance Around Providence Issued PCs and Other Hardware Borrowed for Remote Work During COVID-19 2020.
Why is VPN required?
VPN is required to access applications that are only available on the network.
How to access Office 365?
Access Microsoft Office 365 tools and web apps such as Outlook, Excel, Office, SuccessFactors, HealthStream, Concur or other work applications by navigating to https://myapps.microsoft.com and logging in with your work email address and password, then provide your multi-factor authentication code received via text/call/app.
What items do caregivers need to work remotely?
When caregivers quickly transitioned to working remotely due to COVID-19 earlier this year, many grabbed just the essential items from their desk or workspace – such as laptops or monitors.
Why have we developed some general guidelines in support of remote work?
In order to ensure we are properly prioritizing our resources, we have developed some general guidelines in support of remote work.
Can you print Providence data?
We do not allow printing of any Providence data at your home location.
What is remote access?
Remote access is a shared and limited resource. It should be used as sparingly as possible. If you require it only for access to files on your network drives, we request that you move those files to OneDrive for editing and sharing among those who require access. Request VPN/Remote Access. How to use Remote Access 2020.
How to upload files to a network drive?
If needed, go to the desired folder or create a new folder and select that. Click on Upload and select Files or Folders. Scroll down on the left sidebar and select your network drive. Select the desired folders and/or files. Click Open to upload.
