Remote-access Guide

qcs remote access

by Mrs. Ressie Rohan DVM Published 1 year ago Updated 1 year ago
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What does QCs group do?

Contact Us We provide a “one stop” point for all communications areas of business, including data, telephony, web hosting, security and backup, hardware and software and application development. QCS Group was formed through the merger of UltraFast Communications and Quality Computer Services.

How do I request remote access to CAG or rescue?

Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE. You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).

How do I connect to RCS?

Enter the code provided to you by RCS. A small application will download which you will need to run. You may need to check your Downloads folder. We will then be connected to your system.

How do I request remote access to the self-service portal?

You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible.

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What is quality computer solutions?

Quality Computer Solutions is an all-inclusive IT service provider. We proudly serve the business, medical, education and creative markets of St. Clair County, and the surrounding areas. We offer a wide variety of services ranging from support and technical services to consulting.

Can anyone call in to create a helpdesk ticket?

Anyone from your staff can call in and/or email to create a helpdesk ticket.

How to request remote access VA?

You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).

How to enable TLS 1.1?

To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TL S 1.1’ (found towards the end of the list).

What is a rescue GFE?

RESCUE GFE provides a security posture check and ensures VA data is encrypted from the end device into the VA trusted network. Prior to the device connecting and being allowed onto the VA trusted network the system is checked for multiple security baselines.

How to disable automatic server selection in VPN?

In the VPN tab of the setting screen, uncheck Enable automatic server selection. Close the settings.

Does RESCUE GFE support Windows 10?

This software is installed on all GFE laptops prior to being provided to the user. Currently RESCUE GFE supports Windows 7, Windows 8, Windows 10 and MAC OSX.

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