Remote-access Guide

queens carelink remote access

by Cary Mertz Published 2 years ago Updated 1 year ago
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What is the CareLink employee feedback page?

This page is designed to provide CareLink employees with access to agency email, human resources portals, and other important information. We also hope that each employee will take a few minutes to complete the feedback form at the bottom of the list below.

Why choose Queen’s Connect for your private practice?

If you are a private practice physician seeking a reliable, affordable electronic medical record system to integrate into your medical practice, consider Queen’s Connect. For more information or to schedule a demo, please provide your information below and a member of our team will contact you.

How to contact Queen’s Medical Center Hawaii?

Required to access images. Need Help? Call 808-691-4357 We provide high quality health care with aloha to the people of Hawai‘i. Join our ohana, our family, and discover a rewarding career. Queen’s provides evidence- based and clinically relevant educational activities to improve patient safety and enhance clinical outcomes.

How do I contact WakeMed for assistance with remote access?

If you want personal assistance with Remote Access installation, please contact WakeMed Physician Development at 350-8004 or the Information Services Help Desk at 350-8700.

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Connecting Remotely

In general, much of our daily operations run on applications that are accessible from the internet by visiting MyQueen'sU. However, if you require an application or program that is not accessible from the internet, you may require local admin access on your device in order to install the required tools.

Campus VPN (Fortinet FortiClient)

Fortinet's FortiClient is the solution that allows you to remotely access your Windows File Shares (I: drive or H: drive). Download the FortiClient from the Software Centre. Configure your connection using this tutorial.

PeopleSoft VPN (Queen's SSL)

The Queen's SSL VPN allows you to access PeopleSoft administrative applications from a remote location (but is not required to access SOLUS). Visit vpn.queensu.ca to use the SSL VPN.

Global Accelerator Network Service

The Global Accelerator Network Service is available to assist students living abroad to connect to teaching and learning resources at Queen’s. Currently, this service should increase the performance and reliability of network connections specifically from within China. To learn more, check out the Global Accelerator Network Service page.

Accessing Your Email

Microsoft Office 365 is the default email solution at Queen’s. Email and calendaring are available remotely.

Hosting and Attending Online Teams Meetings

Use Microsoft Teams to schedule online meetings, display presentations, and collaborate. When creating a new meeting in Outlook, selecting “New Teams Meeting” will add a Teams link to the meeting invite, allowing participants to connect remotely to the meeting. If you are attending a Teams meeting, simply click the link in the meeting invitation.

Storing and Sharing Documents

OneDrive for Business - securely store, sh a re, and sync your files in the cloud with 5 TB of online storage.

Who fills out Remote Access User Agreement?

Each staff member who needs access should fill out a Remote Access User Agreement.

How to access WakeMed email?

If you need to access your e-mail, calendar or contacts, the quickest way to do so from any device is to use Web Mail. Simply go to https://outlook.office.com and enter your WakeMed credentials. Once the two-Factor authentic ation is completed you will have full access to your emails. Launch Web Mail.

What are the prerequisites for WakeMed?

Prerequisites: Dedicated WakeMed PC (turned on and connected), the workstation name of your PC, Duo account, home PC (Windows, Mac), Internet connection.

How long does it take to enroll in Duo Security?

Enrolling in Duo Security is easy, will take approximately two minutes and must be completed while you are logged into the WakeMed network in a WakeMed facility . If you never visit a WakeMed facility, please contact the Information Services Help Desk by calling 919-350-8700.

Does WakeMed require Duo Security?

All employees who remotely access WakeMed email or the WakeMed network using Citrix or VPN are required to enroll in Duo Security. This two-factor authentication process enhances the security of your account and our network by using a secondary device to verify your identity, preventing unauthorized access to the WakeMed network even if a hacker knows your login and password.

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