Log in to Sophos Central Admin. Click your account name that is located at the upper-right of the page. Select Account Details. Click Sophos Support that is under ACCOUNT DETAILS. Move the Remote Assistance slider to the right. Click Save. Log in to Sophos Central Admin. Click Help that is located at the upper-right of the page.
Full Answer
Which Sophos central account has remote access enabled?
If you have or will be enabling Remote Access for Sophos Technical Support and the account in question is either a monthly MSP/Flex account managed by a partner, or a Master Licensed Sub-estate managed by an Enterprise Dashboard Administrator, this article will help you to identify which Central account has remote access enabled.
How do I set up remote access SSL VPN with Sophos?
To establish remote access SSL VPN connections, users must install the Sophos Connect client on their endpoint devices and import the .ovpn file to the client. You can download the Sophos Connect client installers from the Sophos Firewall web admin console and share these with users.
How do I configure the Sophos Connect client?
Configure the SSL VPN settings. Send the configuration file to users. Add a firewall rule. Send the Sophos Connect client to users. Alternatively, users can download it from the user portal. Install the Sophos Connect client on their endpoint devices.
How long can Sophos support access to the Sophos central?
Please try again later. As part of troubleshooting, Sophos Support might request the remote assistance functionality within the Sophos Central of the customer to be turned on, allowing Sophos Support access to it for 72 hours.
See more
How do I access Sophos remotely?
You can configure IPsec remote access connections. Users can establish the connection using the Sophos Connect client....Add a remote access connectionGo to VPN > L2TP (remote access) and click Add.Enter a name.Specify the general settings: ... Specify authentication settings.More items...
How do I configure remote access VPN in Sophos XG firewall?
Configuring the SSL VPNGo to VPN, followed by SSL VPN (Remote Access), and then click Add.Create the SSL VPN by following the steps in Sophos Firewall: How to configure SSL VPN remote access.Add LDAP in ID > Policy member.Click Apply.Go to Authentication > Services > SSL VPN authentication method.More items...
How does Sophos SSL VPN Work?
An SSL VPN can connect from locations where IPsec encounters problems due to network address translation and firewall rules. Sophos Connect client is VPN software that runs on Microsoft Windows 7 SP2 and later, and Mac OS 10.12 and later. It establishes highly secure, encrypted VPN tunnels for off-site employees.
What is Sophos SSL VPN client?
Sophos VPN Clients. Securely connects mobile users to your headquarters. Ì One-click VPN: Simply install individual VPN packages with a click of the mouse from the Sophos UTM UserPortal. Ì Automatic installation: The complete client installation is done within minutes—no configuration required by the user.
How do I setup remote access to VPN?
Configure Remote Access as a VPN ServerOn the VPN server, in Server Manager, select the Notifications flag.In the Tasks menu, select Open the Getting Started Wizard. ... Select Deploy VPN only. ... Right-click the VPN server, then select Configure and Enable Routing and Remote Access.More items...•
What is SSL VPN remote access?
A secure sockets layer VPN (SSL VPN) enables individual users to access an organization's network, client-server applications, and internal network utilities and directories without the need for specialized software.
Is Sophos SSL VPN client free?
Sophos Connect is a better solution and is free of charge. It is a full-featured replacement, with improved options for bulk client installation, and multi-protocol support in a single client.
What is Sophos user portal?
The User Portal of Sophos UTM is a browser-based application providing among others personalized email and remote access services to authorized users. It can be accessed by browsing to the URL Uniform Resource Locator of Sophos UTM, for example, https://192.168.2.100 (note the HTTPS.
What is UTM Sophos?
Sophos UTM Overview. Unified Threat Management makes security simple Sophos UTM provides the ultimate network security package with everything you need in a single modular appliance. It simplifies your IT security without the complexity of multiple point solutions.
Does Sophos come with VPN?
The remote access SSL feature of Sophos Firewall OS is realized by OpenVPN, a full-featured SSL VPN solution. You can create point-to-point encrypted tunnels between remote employees and your company, requiring both SSL certificates and a username/password combination for authentication.
Is Sophos VPN safe?
Sophos Connect client is VPN software that runs on Microsoft Windows 7 SP2 and later, and Mac OS 10.12 and later. It establishes highly secure, encrypted VPN tunnels for off-site employees.
How do I open the User Portal in Sophos?
You can access the User Portal by browsing to https://
How do I add a VPN to Sophos?
0:234:34[Sophos XG Firewall] Networking: SSL VPN Remote Access - YouTubeYouTubeStart of suggested clipEnd of suggested clipI'm going to log into the user portal for my XG firewall of the options on the left-hand navigationMoreI'm going to log into the user portal for my XG firewall of the options on the left-hand navigation bar you will see one labeled download client. As I click here the clients available for download are
How do I set up a Sophos VPN client?
Introduction.Create an IP host for local subnet.Create a user group and add a user.Check authentication services.Specify an IP address range for SSL VPN clients.Add an SSL VPN remote access policy.Add a firewall rule.Check device access settings.More items...•
How do I enable two factor authentication in Sophos XG?
Obtain a token and passcodes Download Sophos Authenticator for Android or Sophos Authenticator for iOS on a mobile device. Log on through the user portal. The user portal displays the OTP token. Scan the OTP token using Sophos Authenticator.
How do I configure intrusion prevention system in Sophos XG?
Enabling the Sophos Intrusion Prevention System In Sophos XG, navigate to Protect | Firewall. Edit the #Default_Network_Policy (or relevant rule name) In the Advanced section under Intrusion Prevention select LAN TO WAN. Click Save.
Overview
This article provides links to the Configuration Guides for Remote Access via SSL on the Sophos UTM.
Information
Sign up to the Sophos Support Notification Service to get the latest product release information and critical issues.
Introduction
The Sophos Connect client allows you to enforce advanced security and flexibility settings, such as connecting the tunnel automatically. To configure and establish remote access SSL VPN connections using the Sophos Connect client, do as follows:
Specify an IP address range for SSL VPN clients
When SSL clients sign in, they're assigned an address from the range specified here. You must use a private address range.
Create a user group and add a user
You create a user group for the remote SSL VPN and add a user. The group specifies a surfing quota and access time. Users in the group are allowed unlimited access.
Create IP hosts for local subnet and remote SSL VPN clients
The local subnet defines the network resources that remote clients can access. You need the IP host for the remote clients to create a firewall rule.
Add an SSL VPN remote access policy
You create a policy that allows clients in the Remote SSL VPN group to connect. These users are allowed to access resources on the local subnet.
Check authentication services
In this example, we set the firewall and SSL VPN authentication methods to local authentication. Sophos Firewall then acts as the authentication server.
Check device access settings
To establish the connection and ensure that users have access to the connection, you must turn on device access for SSL VPN and the user portal.
Your options
In the Application Control policy, applications are allowed by default. System administrators choose applications that they wish to block.
Re-authorize a controlled application
If you want to re-authorize a blocked application, then you'll find re-authorization instructions in this knowledgebase article.
How long does Sophos support last?
As part of troubleshooting, Sophos Support might request the remote assistance functionality within the Sophos Central of the customer to be turned on, allowing Sophos Support access to it for 72 hours. This access will be turned off automatically after the indicated hours or after remote access has been manually turned off by the customer. The mentioned functionality is turned off by default and can be turned on by following the steps indicated in this knowledge base article.
How many options are there to enable remote assistance?
There are 2 options to enable Remote Assistance.
Does Sophos require a local admin?
For Sophos Technical Support to use the remote assistance, a local Super Admin account is required. MSP licensed Central accounts, and Enterprise Dashboard (EDB) sub-estates do not have a local login by default.