Full Answer
Where are the DLLs for remote access auto-dial helper?
2) In System Information\Software Environment\Loaded Modules, there are DLLs loaded for Remote Access Auto-Dial Helper (rasadhlp.dll) Remote Access Svcs API (rasapi32), rasmandll, and Netshell.dll--a remote network Administration command-line tool. 3) So I ran Process Explorer to look at things in more detail.
How to fix remote access server IP Helper not working?
On the Start screen of the Remote Access server, click Administrative Tools, and then double-click Services. In the list of Services, scroll down and right-click IP Helper, and then click Stop. Identify the operations issue and take corrective action Turning off the IP Helper service will cause a serious error on the Remote Access server.
How do I Turn Off the ip helper service?
On the Start screen of the Remote Access server, click Administrative Tools, and then double-click Services. In the list of Services, scroll down and right-click IP Helper, and then click Stop. Turning off the IP Helper service will cause a serious error on the Remote Access server.
What are the system components of the remote access auto connection manager?
The Remote Access Auto Connection Manager service is dependent on the following system components: Remote Access Auto Connection Driver Remote Access Connection Manager Secure Socket Tunneling Protocol Service Telephony Plug and Play Remote Procedure Call (RPC) DCOM Server Process Launcher RPC Endpoint Mapper
What is remote access auto connection manager?
The Remote Access Auto Connection Manager service maintains a local database of connections that were previously used to reach named computers or shared folders. When the service detects an unsuccessful attempt to reach a remote computer or shared folder, it offers to dial the connection that was last used to reach this remote device. It is started automatically on an as-needed basis. If you disable the Remote Access Auto Connection Manager service, you must manually establish connections to remote computers when you want to access them.
What is RasAuto service?
The Remote Access Auto Connection Manager (RasAuto) service detect s unsuccessful attempts to connect to a remote network or computer, and it provides alternative methods for connection. When a program fails in an attempt to reference a remote DNS or NetBIOS name or address or when network access is unavailable, the service displays a dialog box that allows you to make a dial-up or VPN connection to the remote computer.
Install and update remote help
Remote help is available as download from Microsoft and must be installed on each device before that device can be used to participate in a remote help session.
Configure remote help for your tenant
To configure your tenant to support remote help, review and complete the following tasks.
How to use remote help
The use of remote help depends on whether you're requesting help or providing help.
Monitoring and reports
You can monitor the use of remote help from within Microsoft Endpoint Manager.
Introduction
This document is intended to explain how the autodial helper feature implemented for Bug 93002 works and why it works that way.
A Brief History of Autodial on Windows
In the consumer versions of Windows, (Windows 95, Windows 98, Windows ME) autodial for all applications is controlled from the Control Panel, in the Internet Options applet, under the tab Connections.
Origin of the Bug
Before the implementation of the Autodial Helper feature, Mozilla would trigger the autodial feature on NT-based operating systems, but only if certain conditions are met. These conditions are as follows:
How the Feature Works
This feature doesn't do anything on Linux, Mac, or the consumer versions of Windows.
How to Configure Autodial on NT-based Systems
First, you will need to configure a dialup connection and make sure it works when triggered manually.
Issues
There have been a few bug reports filed against this new feature that are the result of the fact that Mozilla now looks at the Control Panel | Internet Options | Connections settings. Some users have had the autodial setting turned on, but Mozilla never triggered them before.
A Pref to Disable
Users can bypass the feature altogether by setting the pref network.autodial-helper.enabled to false. Since the feature was implemented close to the release of Netscape 7, the pref was added so that we could include the feature in the 7.0 release with the feature turned off and enable it in specific cases.
Where to start remote assistance?
Start a remote assistance session from the device menu in the Microsoft Endpoint Manager console
What is a Role Based Access Control?
Role-based access control (RBAC) and permissions: to define who is authorized to support which user or groups of users.
What is role based access control in endpoint manager?
When we release role-based access controls for remote help in Microsoft Endpoint Manager, administrators can set parameters and define the actions that may be taken during a remote help session based on the helpdesk associate's role. Permissions can be set by administrators in Microsoft Endpoint Manager to limit the sessions to view-only, allow the associate to take full control of a user's device, or have the right to enter administrative credentials to perform specific actions (known as elevation).
How to establish a secure connection with helpdesk?
To establish a secure connection, the helpdesk associate generates a code from the app and shares the code with the user. The user is then prompted to grant permission to establish a secure connection with the helpdesk associate.
How long can a report be run for remote help?
Reports can be created and analyzed by which helpdesk worker helped which user, on which device, and when the session started and ended for a set time period, with all data retained for 30 days. For example, reports could show if there are multiple sessions on the same device, and thus a potential technical issue with the endpoint. Reports could also help track helpdesk usage or look for suspicious activity.
What is the purpose of verifying the identity of the help desk associate and Windows user?
Verifying the identity of the help desk associate and Windows user establishes trust
When will Microsoft Endpoint Manager be available for remote help?
When we roll out this functionality for general availability early in 2022, we intend to offer remote help as an advanced endpoint management add-on at a price above the existing licensing options that include Microsoft Endpoint Manager or Microsoft Intune. More information will be forthcoming when we finalize our pricing plans.
How to start IP Helper?
In the list of Services, scroll down and right-click IP Helper, and then click Start.
What is IP Helper Service?
The IP Helper service (IPHlpSvc) hosts IPv6 transitioning technologies (such as IP-HTTPS, 6to4, or Teredo), and it is required for the DirectAccess server to function properly. To demonstrate a simulated operations issue on the Remote Access server, you must stop the (IPHlpSvc) network service.
How to access remote access in Server Manager?
In Server Manager, click Tools, and then click Remote Access Management.
What happens if you turn off IP Helper?
Turning off the IP Helper service will cause a serious error on the Remote Access server. The monitoring dashboard will show the operations status of the server and the details of the issue.
How to enable iphlpsvc?
To enable the service, type Start-Service iphlpsvc from an elevated Windows PowerShell prompt.
How to see what is working on IP?
You will see the list of components with green or red icons, which indicate their operational status. Click the IP-HTTPS row in the list. When you selected a row, the details for the operation are shown in the Details pane as follows:
How to avoid problems with Rasadhlp?
This means running a scan for malware, cleaning your hard drive using 1 cleanmgr and 2 sfc /scannow, 3 uninstalling programs that you no longer need, checking for Autostart programs (using 4 msconfig) and enabling Windows' 5 Automatic Update. Always remember to perform periodic backups, or at least to set restore points.
What is Rasadhlp.dll?
Rasadhlp.dll is a Windows DLL file. DLL is the abbreviation for D ynamic L ink L ibrary. DLL files are needed by programs or web browser extensions, because they contain program code, data, and resources. The following information can help you determine if rasadhlp.dll is a Windows system file or if it belongs to an application that you can trust.
Is Rasadhlp.dll dangerous?
If rasadhlp.dll is located in the Windows folder for temporary files, the security rating is 40% dangerous . The file size is 6,144 bytes. The rasadhlp.dll file is not a Windows core file. The program is not visible. rasadhlp.dll appears to be a compressed file.
Why is my rasadhlp.dll error?
Sometimes rasadhlp.dll error can happen because of malware on your computer. The malicious software can intentionally corrupt DLL files in order to substitute them with its own malicious files. Therefore, your number one priority should be to scan your computer for malware and eliminate it as soon as possible.
What is Rasadhlp.dll is missing error mean?
There are multiple reasons that may cause rasadhlp.dll errors. These include Windows registry issues, malicious software, faulty applications, etc.
What is Rasadhlp.dll?
Rasadhlp.dll a DLL (Dynamic Link Library) file, developed by Microsoft, which is referred to essential system files of the Windows OS. It usually contains a set of procedures and driver functions, which may be applied by Windows.
Can you fix Rasadhlp.dll?
With WikiDll Fixer you can automatically repair rasadhlp.dll errors. The utility will not only download the correct version of rasadhlp.dll for absolutely free and suggest the right directory to install it but also resolve other issues related to the rasadhlp.dll file.
Does Outbyte update drivers?
Outbyte Driver Updater automatically updates drivers on Windows. Routine driver updates are now a thing of the past!
Remote Help Capabilities and Requirements
- The Remote help app supports the following capabilities: 1. Enable remote help for your tenant– By default, Intune tenants aren't enabled for remote help. If you choose to turn on remote help, its use is enabled tenant-wide. Remote help must be enabled before users can be authenticated through your tenant when using remote help. 2. Use remote help with unenrolled devices– Disab…
Prerequisites
- Intune subscription
- Remote help add-on license for all IT support workers (helpers) and users (https://aka.ms/PremiumAddOnsDocs)
- Windows 10/11
- The remote help app for Windows. See Install and update remote help
Install and Update Remote Help
- Remote help is available as download from Microsoft and must be installed on each device before that device can be used to participate in a remote help session. By default, users will be opted into automatic updates and remote help will update itself when an update is available. For users that opted out of automatic updates, when an update to remot...
Monitoring and Reports
- You can monitor the use of remote help from within Microsoft Endpoint Manager. 1. Sign into the Microsoft Endpoint Manager admin center and go to Tenant admin > Remote help. 2. On the Monitor tab, you’ll see a count of active sessions and historical data about past sessions. 3. On the Remote help sessions tab, you’ll see the records of past sessions, including: 3.1. The helper (…
Log Files
- Remote help logs data during installation and during remote help sessions, which can be of use when investigating issues with the app. Installation of remote help - When remote help installs or uninstalls, the following two logs are created in the device users' Temp folder, for example, C:\Users\<username>\AppData\Local\Temp. The * in the log file name represents a date and ti…
Installation Details
- Remote help will create the following firewall inbound rules: 1. Quick Assist Firewall Exception 2. Quick Assist RDP Firewall Exception 3. Remote help Firewall Exception
Languages Supported
- Remote help is supported in the following languages: 1. Czech 2. Danish 3. Dutch 4. English 5. Finnish 6. French 7. German 8. Greek 9. Hungarian 10. Italian 11. Japanese 12. Korean 13. Norwegian 14. Polish 15. Portuguese (Portugal) 16. Romanian 17. Russian 18. Spanish 19. Swedish 20. Turkish
Known Issues
- When setting a conditional access policy for apps Office 365 and Office 365 SharePoint Online with the grant set to Require device to be marked as compliant, if a user's device is either unenrolled...