Remote-access Guide

remote access can t connect to the remote computer

by Dr. Mitchell Stracke II Published 2 years ago Updated 1 year ago
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Fixing the ‘remote desktop can’t connect to the remote computer’ error

  • Change your firewall settings. This is one of the easiest solutions to the “remote desktop can’t connect to the remote...
  • Check your permissions. You have to be a member of the local Remote Desktop Users group to access a remote machine...
  • Allow remote desktop connections. Remote Desktop Connection...

Go to the Start menu and type “Allow Remote Desktop Connections.” Look for an option called “Change settings to allow remote connections to this computer.” Click on the “Show settings” link right next to it. Check the “Allow Remote Assistance Connections to this Computer.” Click Apply and OK.Oct 1, 2020

Full Answer

Why Cant I connect to my remote computer?

What causes Remote Desktop connections to fail in Windows?

  • Solution 1: Change/Tweak your Firewall Settings. ...
  • Solution 2: Allow Remote Desktop Connections if not allowed. ...
  • Solution 3: Reset your Remote Desktop Credentials. ...
  • Solution 4: Add the Remote Computer’s IP address to your hosts file. ...
  • Solution 5: Adding the RDGClientTransport Key. ...
  • Solution 6: Changing Network Properties. ...

Why is my Remote Desktop not connecting?

The following are three reasons:

  • Remote access to the server is not enabled.
  • The remote computer is turned off.
  • The remote computer is not available on the network.

Why is my Remote Desktop not working in Windows 10?

Remote Desktop Not Working in Windows 10

  1. Change Firewall Settings. The most common reason for Remote Desktop (RDP) not working in Windows 10 is due to RDP being blocked by Windows Defender Firewall.
  2. Allow Remote Connections to Computer. Your computer needs to Allow Remote Connections in order to use the Remote Desktop Protocol (RDP). ...
  3. Delete Credentials from Remote Desktop. ...
  4. Disable IPv6. ...

More items...

How do you connect to a remote computer?

If you don’t know how to connect to remote server machines, follow these simple steps:

  • Make sure the computer you want to connect to, the remote desktop or server, is turned on and has a network connection. ...
  • Ensure if the remote administration tool requires both client and server applications, both are installed and enabled on each device.
  • Make sure you have the name or IP address of the server or device to which you plan to connect.

More items...

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How do you fix this computer can't connect to the remote computer?

Restart the Remote Desktop Services service on the affected machine. This can also be done remotely, open the Services Console on another server and right-click Services (Local), then select Connect to another computer, enter the name of the affected server, and click OK. RDP must work as expected.

How do you solve Remote Desktop can't connect to the remote computer for one of these reasons?

Solution 1: Change/Tweak your Firewall Settings If you have a strict firewall policy setup, then, unfortunately, you will not be able to connect to a remote computer. If the Remote Desktop feature has been blocked or not allowed through Windows Firewall, then you need to allow it.

Why won't my Remote Desktop Connection connect?

The most common cause of a failing RDP connection concerns network connectivity issues, for instance, if a firewall is blocking access. You can use ping, a Telnet client, and PsPing from your local machine to check the connectivity to the remote computer. Keep in mind ping won't work if ICMP is blocked on your network.

How do I fix unable to connect to remote server?

Resolving The Problem Reconfigure the client device's third-party software (e.g. Symantec Firewall) to allow EXCEL. EXE the ability to connect to the Controller application server. Modify the name of the server that the client device uses (to connect to the Controller application server) to the correct value.

How do I enable remote access to my computer?

Set up the PC you want to connect to so it allows remote connections:Make sure you have Windows 10 Pro. ... When you're ready, select Start > Settings > System > Remote Desktop, and turn on Enable Remote Desktop.Make note of the name of this PC under How to connect to this PC.

Why does it say unable to connect to server?

This can happen for two reasons: your network won't let the request reach the login servers (something to check with your Network Administrator), or your computer doesn't have the correct root certificates.

1. Enable Remote Desktop on Your PC

Before attempting any fixes in this article, make sure that Remote Desktop is enabled on your PC.

2. Check Your Firewall Rules

Depending on how you have configured your firewall’s policy, it may block some inbound and outbound communications. Check your Windows Defender Firewall settings to see if Remote Desktop Connection is blocked. If yes, add the app to the allowed list.

3. Change Your Network Profile

In Windows 10, you can choose to make your network profile Public or Private. On a Public network, Windows disables the network discovery feature to hide your computer from other computers.

4. Reset the Remote Desktop Connection Credentials

When you establish a new Remote Desktop connection for the first time, the client saves the credentials for quick login. However, corrupt or changed credentials can often result in the Remote Desktop can’t connect to the remote computer error.

5. Add the Remote PC Address to the Hosts File

Another way to resolve the Remote Desktop can’t connect to the remote PC error is to add the remote IP address to the hosts file in your PC. Windows’ Hosts file contains information to map a connection between an IP address and domain name.

6. Enable RDP Protocol on a Remote Computer Using Registry Editor

For your Remote Desktop Connection to work, the RDP Protocol must be enabled in the Registry. Check the registry entry associated with the RDP Protocol to make sure it is enabled for your system. Here’s how to do it.

7. Check and Configure RDP Listen Port

RDP uses 3389 as the default listen port. Similar to the RDP status, you can also configure the listening port using the Registry Editor. Here’s how to do it.

Check that the Computer is on and Connected to the Network

The first step to fix this error is to perform some physical inspections.

Check that Remote Desktop is Enabled

The next step to to try to fix “remote desktop can’t connect to the remote computer” is to check whether Remote Desktop is enabled.

Restart Computer

Most Windows errors may be resolved by simply restarting your computer. So, before you proceed to the next step, restart your computer.

Check Windows Defender Firewall

If “remote desktop can’t connect to the remote computer” is still not resolved, it is likely that Windows Defender Firewall is blocking the RDP port.

Run Malware Removal Tool

If your computer is infected by a malware, it may lead to unexpected behaviors.

How to connect to a remote desktop from a computer?

Open the search bar in your taskbar by clicking on the magnifying glass icon. You can also bring it up with the Windows + S keyboard shortcut. Type in Remote Desktop Connection and click on the first search result. Use the drop-down menu to select the remote computer you want to connect to.

How to get remote desktop on Windows 10?

Click on the Windows icon in the bottom left of your screen to bring up the Start menu. Choose Settings, or alternatively use the Windows + I shortcut. Click on the System tile. This is where you can find most of your Windows settings. Scroll down in the left-side pane and switch to the Remote Desktop tab.

How to get to the command prompt?

Press the Windows + R keys on your keyboard to bring up the Run utility. Type in “cmd” and press the Ctrl + Shift + Enter keys on your keyboard. By doing so, you’re launching the Command Prompt with administrative permissions. Press the Windows + X keyboard shortcut, then select Command Prompt (Admin).

Why is my network profile set to public?

Your network profile may be set to public for personal reasons, or it could’ve been changed by a different person and even malware. We recommend changing it to private and then testing if you can establish remote desktop connections.

What is a host file?

The “hosts” file on your computer stores addresses to various connections you’ve established in the past. If you have trouble connecting to specific remote desktops, it’s recommended to manually add the remote address to your “hosts” file.

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