Sometimes one can fix remote access problems by turning Remote Access off and wait five to ten minutes, then enable Remote Access. Sometimes when all else fails performing a 40 second reset and re-configuring the My Cloud can fix some issues/errors. http://support.wdc.com/KnowledgeBase/answer.aspx?ID=13986
Full Answer
How to soft reset WD my Cloud?
How do I get activation code for WD My Cloud?
- Install the WD Photos and WD My Cloud apps onto the mobile device. …
- Click Cloud Access.
- In the left pane, click the name of the user whose mobile device you want to grant access to the cloud.
- Click Get Code. …
- Click Finish.
- On the mobile device, enter the activation code.
How to access WD MyCloud locally?
http://www.wdc.com/wdproducts/library/?id=439&type=25 Generally you connect the My Cloud to the router, connect your computer to that router (or to the same local network the router is connected too. Then open up a web browser and access the Dashboard to configure the My Cloud.
How do I Reset my WD cloud password?
Resetting with Power On If you have set a password or a static IP address on the WD My Cloud dashboard and have forgotten it, pressing the reset button while the device is powered up resets the password to the default value of none and to default IP settings. The default IP setting is DHCP. Resetting does not erase your files.
How to recover data from WD my Cloud hard drive?
- Remove the drives from your WD My Cloud Home. ...
- Connect the removed drive (s) to the computer. ...
- Install UFS Explorer Professional Recovery on the computer and launch the program. ...
- Find the WD My Cloud partition holding your data. ...
- Give the software a command to find the respective index database and interpret the file system. ...
How do I enable WD My Cloud remotely?
Power up the My Cloud device.Connect the My Cloud device to a router.Setup your administrator username & password for local account access.Enter the info you would like to use for the MyCloud.com account in order to access your My Cloud from a remote location.More items...
How do I disable remote access to WD My Cloud?
How to disable Internet/Cloud Access on WD EX2 to prevent hackingOn the navigation bar, click the Cloud Access icon.Turn off Remote Access.
Why can't I access my WD My Cloud?
The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials list on your Windows 10 computer. To do so, you need to: Right-click on the Start Menu to open the WinX Menu. Click on Control Panel in the WinX Menu to open it.
Can I access WD My Cloud from anywhere?
With the My Cloud Home app, you can access, upload and share your content from anywhere with an internet connection.
Can WD My Cloud be hacked?
Western Digital has patched three critical vulnerabilities—one with a severity rating of 9.8 and another with a 9.0—that make it possible for hackers to steal data or remotely hijack storage devices running version 3 of the company's My Cloud OS.
Is WD My Cloud Obsolete?
On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. If your device isn't compatible with My Cloud OS 5, you will lose remote access and will only be able to access it locally. Devices on these older firmware versions will not receive security fixes or technical support.
How do I access WD My Cloud from my computer?
Head to the File Explorer and locate your WD Cloud drive. It should be called WDMyCloud. Right-click on the public folder, then select the map network drive option. Choose an available letter from the drive list (drop-down), ensuring to tick the box that says Reconnect at login.
How do I reset my WD My cloud without losing data?
0:081:42How to Soft Reset WD my Cloud - YouTubeYouTubeStart of suggested clipEnd of suggested clipOn the back of the unit. You will find a reset button over here keep the device running. You don'tMoreOn the back of the unit. You will find a reset button over here keep the device running. You don't need to power cycle it.
How do I access My Cloud storage?
Check your iCloud storage on your Windows computerOn your Windows computer, open iCloud for Windows. The bar graph shows your overall storage usage.Click Storage for more details. On the left, you see a list of apps and features and how much iCloud storage they use.
Can I use WD My Cloud without internet?
Of course you can transfer data to the My Cloud without an internet connection. The My Cloud is a Network Attached Storage (NAS) device. It connects to your local network via an Ethernet cable. You cannot connect a computer to the USB port on the My Cloud.
How do I access my PR4100 remotely?
You can enable remote access from the dashboard of WD PR4100, add an email address to the user and turn on Cloud/Remote Access.
How do I give someone access to my WD My Cloud?
You may also want other users to be able to log into your WD MyCloud. To allow them to do so, open Settings and click on Add User. Then provide the email address for the user and click on Send Invites. Finally, you can also mount the drive directly to computers.
How do I remove a device from WD My Cloud?
Open up your Dashboard and Cloud Access, click on a User name and if you can figure out which devices you want to remove then click on the trash can icon.
How do I turn off my cloud?
4:2410:04How to Shut Down your WD My Cloud NAS (Solution to hidden ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipDrive wait till it's up and running. And then you head over into the login. Area i mean that cornerMoreDrive wait till it's up and running. And then you head over into the login. Area i mean that corner where it says reboot and log. Out. This is where the magic.
How to get WD My Cloud on network?
Step 1. Go to Control Panel > Programs and Features > Turn Windows features on or off in order. Step 2. Tick “ SMB 1.0/CIFS File Sharing Support ”. Then, restart your computer for changes to take effect. Please check if the issue "can't see WD My Cloud on network Windows 10" is fixed.
How to add WD My Cloud to Windows 10?
Step 1. Go to Control Panel > Credential Manager > Windows Credentials, and click Add a Windows credential at the lower right side. Step 2. Type the username and password of My Cloud in the following window and click Save. Later, restart your computer and see if WD My Cloud Windows 10 ...
How to check if my cloud is SMB 2.0?
Check if the My Cloud device has potential SMB 2.0 problem. Open powershell and run as administrator, then type Get-SmbConnection and hit OK. Later, you will see a list of the connected devices and its SMB version, but WD My Cloud is not listed under Computer in Windows File Explorer.
What does "Network Discovery and File Sharing are turned off" mean?
Note: Sometimes, you may receive similar message like this one, “Network discovery and file sharing are turned off. Network Computers and devices are not visible. Click to change…”, please click the message to turn on network discovery and file sharing together with make your network to private. It can resolve your problem as well.
Does Windows 10 recognize WD My Cloud?
But an increasing number of users report that they find Windows 10 doesn’t recognize WD My Cloud or WD My Cloud Windows Explorer cannot access, especially after upgrading to Windows 10, Here are an example taken from WD community.