What is remote help desk support?
Remote desktop support is support rendered to access a specific computer/device from another computer/device with the help of networking or the Internet. It can provide access to the files, applications and network resources associated with the device from the remote device.
How do you set up a remote help desk?
How to set up a remote help deskDetermine what type of support and services your help desk will provide. ... Estimate your workload, then determine your staffing levels. ... Determine your service levels and set expectations with the rest of the organization. ... Select a tool to provide support.More items...
Who needs a remote help desk?
All organizations – whether large, small, or medium enterprises – and teams can benefit from having a help desk. Everyone within an organization should have access to a remote help desk in one form or another to quickly enable them to continue working and without an excessive loss of employee productivity.
What is remote access support?
Remote Support is the ability to remotely access and control a computer or mobile device anytime, anywhere using a reliable and secure remote support software like Zoho Assist.
What is provide first level remote help desk support?
It applies to experienced individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate knowledge to provide assistance and remote help desk support to clients.
How do I run a service desk?
Hints & Tips to running a great Service DeskDevelop everyone. Absolutely top of the list, make sure that you develop everyone in the team. ... Deal with problems immediately. Make sure that you deal with problems as they arise. ... Here to Serve. ... Remember your roots. ... Know the Numbers. ... Make it Fun.
What makes remote troubleshooting more efficient than in person or other forms of troubleshooting?
One of the most notable benefits of remote support is how efficient it can be. Because remote support minimizes the time that it would take for a technician to travel to the client that is experiencing a problem with their device, a technician can solve more technology-related issues in a day at a faster rate.
How does a remote access work?
Remote access simply works by linking the remote user to the host computer over the internet. It does not require any additional hardware to do so. Instead, it requires remote access software to be downloaded and installed on both the local and remote computers.
What is the difference between remote access and remote support?
While remote access is the ability to connect to a remote device, remote support is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues.
What is remote computer access?
Remote access is the ability for an authorized person to access a computer or network from a geographical distance through a network connection. Remote access enables users to connect to the systems they need when they are physically far away.
What is the main purpose of a RAS server?
A remote access server (RAS) is a type of server that provides a suite of services to remotely connected users over a network or the Internet. It operates as a remote gateway or central server that connects remote users with an organization's internal local area network (LAN).
How do I use remote support in zoom?
To enable remote support sessions for your own use:Sign in to the Zoom web portal.In the navigation menu, click Settings.Click the Meeting tab.Verify that Remote Support is enabled.If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable.
What is the difference between RAS and VPN?
Information sent over a VPN is secure, it«s both authenticated and encrypted, while information sent via RAS lacks these security features. Although RAS served a purpose in providing LAN access to remote users, its time has clearly passed.
Is remote tech support safe?
When Is Remote Computer Support Safe? When a reputable company offers remote support, it's safe. There are numerous companies that are honest and safe offering remote tech support these days. OneSupport has 20+ years of experience at providing safe, reliable support for computers and other devices.
Web-based high performance remote support solution for Businesses and MSPs
RemotePC HelpDesk possibly offers the best performing remote support solution with near-real-time screen replication. With optimizations at various levels, RemotePC HelpDesk easily beats competition for most scenarios.
Establish Remote Connection
Get visual narrative of the issue with real-time video streaming and two-way live audio transmission.
Install and update remote help
Remote help is available as download from Microsoft and must be installed on each device before that device can be used to participate in a remote help session.
Configure remote help for your tenant
To configure your tenant to support remote help, review and complete the following tasks.
How to use remote help
The use of remote help depends on whether you're requesting help or providing help.
Monitoring and reports
You can monitor the use of remote help from within Microsoft Endpoint Manager.
Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support
A member of our support team will talk with you first to determine the nature of the problem.
How It Works
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field and click the button to initiate the screen-sharing session.
How to give help to someone on PC?
To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.
How to get help on a PC?
To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...
How to use Easy Connect?
Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.
What is remote assistance?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
Can Quick Assist be used for remote assistance?
You can also use Quick Assist to give and receive remote assistance.
What is Zoho Assist?
Zoho Assist is yet another remote access tool that has a free edition for both personal and commercial use. You can share screens and files, and chat remotely with the other user through a unique session ID and password.
How to access remote computer?
There are a couple of ways to access the remote computer. If you logged in to your account in the host program, then you have permanent access which means you can visit the link below to log in to the same account in a web browser to access the other computer.
How to connect to a host browser?
To connect to the host browser, sign on to Chrome Remote Desktop through another web browser using the same Google credentials or using a temporary access code generated by the host computer.
How to enable remote desktop access to a computer?
To enable connections to a computer with Windows Remote Desktop, you must open the System Properties settings (accessible via Settings (W11) or Control Panel) and allow remote connections via a particular Windows user.
How does remote utility work?
It works by pairing two remote computers together with an Internet ID. Control a total of 10 computers with Remote Utilities.
What is the other program in a host?
The other program, called Viewer, is installed for the client to connect to the host. Once the host computer has produced an ID, the client should enter it from the Connect by ID option in the Connection menu to establish a remote connection to the other computer.
What is the easiest program to use for remote access?
AeroAdmin is probably the easiest program to use for free remote access. There are hardly any settings, and everything is quick and to the point, which is perfect for spontaneous support.
How to remotely connect to a computer?
The easy way to remotely connect with your home or work computer, or share your screen with others. Securely access your computer whenever you're away, using your phone, tablet, or another computer. Share your screen to collaborate in real-time, or connect with another computer to give or receive remote support. Access my computer. Share my screen.
What is Chrome Remote Desktop?
Whether you need to access your work computer from home, view a file from your home computer while traveling, or share your screen with friends or colleagues, Chrome Remote Desktop connects you to your devices using the latest web technologies.
Lifespan Apps Anywhere
Access LifeChart, shared drives, the Lifespan Intranet, and other applications.
Get Help
To report an incident or request additional help please contact the Lifespan IS Service Desk at 401-444-6381.
Account & Password Management
Forgot Your Password SSPR (Reset your password when you don't remember it.)
Remote Help Capabilities and Requirements
- The Remote help app supports the following capabilities: 1. Enable remote help for your tenant– By default, Intune tenants aren't enabled for remote help. If you choose to turn on remote help, its use is enabled tenant-wide. Remote help must be enabled before users can be authenticated through your tenant when using remote help. 2. Use remote help ...
Prerequisites
- Intune subscription
- Remote help add-on license for all IT support workers (helpers) and users (https://aka.ms/PremiumAddOnsDocs)
- Windows 10/11
- The remote help app for Windows. See Install and update remote help
Install and Update Remote Help
- Remote help is available as download from Microsoft and must be installed on each device before that device can be used to participate in a remote help session. By default, users will be opted into automatic updates and remote help will update itself when an update is available. For users that opted out of automatic updates, when an update to remote help is required, users are prompted …
Monitoring and Reports
- You can monitor the use of remote help from within Microsoft Endpoint Manager. 1. Sign into the Microsoft Endpoint Manager admin center and go to Tenant admin > Remote help. 2. On the Monitor tab, you’ll see a count of active sessions and historical data about past sessions. 3. On the Remote help sessions tab, you’ll see the records of past sessions, including: 3.1. The helper (…
Log Files
- Remote help logs data during installation and during remote help sessions, which can be of use when investigating issues with the app. Installation of remote help - When remote help installs or uninstalls, the following two logs are created in the device users' Temp folder, for example, C:\Users\<username>\AppData\Local\Temp. The * in the log file name represents a date and ti…
Installation Details
- Remote help will create the following firewall inbound rules: 1. Quick Assist Firewall Exception 2. Quick Assist RDP Firewall Exception 3. Remote help Firewall Exception
Languages Supported
- Remote help is supported in the following languages: 1. Czech 2. Danish 3. Dutch 4. English 5. Finnish 6. French 7. German 8. Greek 9. Hungarian 10. Italian 11. Japanese 12. Korean 13. Norwegian 14. Polish 15. Portuguese (Portugal) 16. Romanian 17. Russian 18. Spanish 19. Swedish 20. Turkish
Known Issues
- When setting a conditional access policy for apps Office 365 and Office 365 SharePoint Online with the grant set to Require device to be marked as compliant, if a user's device is either unenrolled...