Remote-access Guide

remote access support software

by Glenna Donnelly Published 2 years ago Updated 2 years ago
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The Top 7 Best Remote Access Software

  • Zoho Assist — Best Overall Remote Access Software. ...
  • RemotePC — Best For Easy Setup and Scaling. ...
  • Splashtop — Best For Individuals and Small Teams. ...
  • LogMeIn Pro — Best For Small Businesses. ...
  • TeamViewer — Best For Mac and iOS Devices. ...
  • ConnectWise Control — Best For Unattended Remote Access. ...
  • Chrome Remote Desktop — Best Free Browser Extension. ...

Full Answer

What is the best free software for remote access?

Top Remote Access Software & Tools for PC

  1. Zoho Assist. Zoho Assist offers simple remote support and access solutions that are easy to set up. ...
  2. ManageEngine Remote Access Plus. Remote Access Plus is a secure and comprehensive enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot Windows, Mac, and ...
  3. ISL Light Remote Desktop. ...
  4. Splashtop. ...

More items...

What is the best remote support software?

The Top 7 Best Remote Access Software

  • Zoho Assist — Best Overall Remote Access Software. ...
  • RemotePC — Best For Easy Setup and Scaling. ...
  • Splashtop — Best For Individuals and Small Teams. ...
  • LogMeIn Pro — Best For Small Businesses. ...
  • TeamViewer — Best For Mac and iOS Devices. ...
  • ConnectWise Control — Best For Unattended Remote Access. ...
  • Chrome Remote Desktop — Best Free Browser Extension. ...

How do I setup my computer for remote access?

To enable remote connections on Windows 10, use these steps:

  • Open Control Panel.
  • Click on System and Security.
  • Under the “System” section, click the Allow remote access option ...
  • Click the Remote tab.
  • Under the “Remote Desktop” section, check the Allow remote connections to this computer option.

What are the benefits of remote access software to business?

Remote support software can also offer small businesses robust security features. Even small- and medium-sized businesses need to protect sensitive data, especially when it’s in transit. Remote support software can allow for secure over-the-internet connections without the use of insecure VPNs.

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Which software is best for remote access?

Best Remote Desktop Software of 2022Best Overall: ISL Online.Best for One User or Small Teams: LogMeIn.Best for Large Companies: RemotePC.Best Free Software: Chrome Remote Desktop.Best Value: Zoho Assist.Best for Mobile Access: Parallels Access.Best for Team Collaboration: TeamViewer.

What is the software used in remote access?

TeamViewer. TeamViewer combines remote access and shared meeting features in a single secure app, and it hides most of its complexity under an elegant interface. It's our top pick for remote access software for enterprise and corporate use.

Does Microsoft support do remote access?

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection....Quick Assist web app.BrowserQuick Assist supportMicrosoft Edge, Windows 10 RS2 or laterFully supported, except no outgoing sharing4 more rows

Which is the fastest remote access software?

Top 7 fastest remote desktop software you can use:TeamViewer Remote Desktop.AnyDesk.Chrome Remote Desktop.RealVNC Connect.Splashtop.LogMeIn Remote Access.Remote Utilities.

What is remote desktop support?

Remote desktop support is support rendered to access a specific computer/device from another computer/device with the help of networking or the Internet. It can provide access to the files, applications and network resources associated with the device from the remote device.

How does RDP software work?

How does a remote desktop work? Remote desktop software captures a device's screen and mouse and keyboard inputs and transmits them to another device, where a user can view or control it remotely. Tech support professionals often use remote desktop connectivity to troubleshoot live fixes on a client's computer.

Does Microsoft support use TeamViewer?

Available as a personal tab in Microsoft Teams, the TeamViewer dashboard gives an overview of all support session invites, plus active and past connection. Use Microsoft Teams' chatbot to initiate connection requests by typing @teamviewer in the command bar or chat message box for an intuitive support workflow.

Does tech support use TeamViewer?

TeamViewer therefore gives tech support providers multiple reliable ways to connect with their customers and deliver a great service efficiently, regardless of where they're located. Difficult problems become manageable without having to be present.

Is remote support safe?

Remote access solutions could leave you vulnerable. If you don't have proper security solutions in place, remote connections could act as a gateway for cybercriminals to access your devices and data. Hackers could use remote desktop protocol (RDP) to remotely access Windows computers in particular.

Is Microsoft RDP free?

Microsoft Remote Desktop With the platform—which Microsoft provides for free—you can remotely access Windows PCs from other Windows computers, mobile, devices, and Macs.

What is the best way to remotely access a computer?

How to use Remote DesktopSet up the PC you want to connect to so it allows remote connections: Make sure you have Windows 11 Pro. ... Use Remote Desktop to connect to the PC you set up: On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection.

How can I remotely access my computer from anywhere?

Open the web app on the computer you want to access remotely, and click Remote Access in the top right on the first screen. That will take you to a page that says “Set up remote access.” Click Turn on, then give your computer a name and a PIN (you'll need that to access it).

Can Microsoft remotely fix my computer?

Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.

What is Microsoft Remote Access Server?

Remote Access is a server role in Microsoft Windows Server 2012 and Windows Server 2012 R2 that provides administrators with a dashboard for managing, configuring and monitoring network access. Remote Access can be installed using the Add Roles and Features Wizard.

How do I enable remote access in Windows 10?

Using the Settings app, follow the steps below to enable remote access on Windows 10:Open Settings on a Windows 10 device and select “System”.Click “Remote Desktop”.Toggle the “Enable Remote Desktop” switch to “On”.Hit “Confirm”.

How do I enable remote access on Windows 10?

Windows 10: Allow Access to Use Remote DesktopClick the Start menu from your desktop, and then click Control Panel.Click System and Security once the Control Panel opens.Click Allow remote access, located under the System tab.Click Select Users, located in the Remote Desktop section of the Remote tab.More items...•

What is remote support software?

Remote support software assists with remote computer support for businesses. IT professionals use remote support tools to provide technical support...

What is remote support software best for?

Businesses use remote support software to reduce the turnaround time needed to solve customer issues. Remote support tools help with this by allowi...

What is the best remote support software?

Splashtop SOS, AnyDesk, NinjaRMM, Zoho Assist, and Pulseway are the best remote support software products based on user reviews and user popularity...

What is the top-rated remote support software?

As of October 2021, Divi, FixMe.IT, NinjaRMM, ISL Light, and Slack are the top-rated remote support software tools according to reviews from real u...

How do I remotely access another computer?

Follow the steps below to remotely access a partner’s computer: Ensure the TeamViewer software is installed on both your computer and your partner’...

Is TeamViewer a free Remote Access Software?

Yes, TeamViewer is available as a free download for the purposes of private use. This way, you can establish remote desktop connections with any de...

Is remote access software safe?

The security of your data is paramount to TeamViewer. In order to make sure that only authorized users have access, TeamViewer uses two-factor auth...

What is Dameware Remote Support?

Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. Learn more about Dameware

What is a netop remote?

Netop Remote Control is remote access software that helps organizations reduce tech support costs, meet compliance standards, and instantly connect to devices and servers from anywhere in the world. With the most robust security features on the market, Netop Remote Control provides the access you need without compromising security. Learn more about Netop Remote Control

What is a freshdesk?

Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers across email, phone, web, social media, live chat, chatbots, and messaging channels like WhatsApp or Facebook Messenger, from a single platform. You can automate workflows, collaborate with context, set up convenient self-service options, and integrate with tools Zoom or TeamViewer to offer effortless remote support. Learn more about Freshdesk

What is Connectwise Control?

ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control

What is SecureLink?

SecureLink is the leader in third-party security, providing secure third-party remote access for both highly regulated enterprise organizations and technology vendors. SecureLink solves and secures the greatest point of risk in the third-party lifecycle for more than 30,000 organizations worldwide, providing companies across multiple industries with secure remote access with identity management, access controls, audit, and compliance assurance. Learn more about SecureLink

What is Logmein Rescue?

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations , and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both , with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue

What is Wrike software?

Wrike is a remote support software trusted by 20,000+ companies and over two million users . Support your team remotely using custom-built request forms, Kanban boards, Gantt charts, time-tracking reports, real-time updates, and auto-assignment all in one place. Integrate Wrike with 400+ applications so your teams can keep using the tools they rely on every day. Customize workflows and reduce the need for emails, meetings, and status updates. Work smarter, not harder with Wrike. Learn more about Wrike

A flexible approach

Free remote access tools allow users to experiment with the various features offered. When the time comes to opt in to a paid solution, users know exactly which features they require.

Easy access

The accessibility provided by free remote access software is unbeatable: you can access data or software any time, any place, anywhere, without spending a penny.

Lower costs

Remote access solutions cut costs across the board. There is no need to invest in as many servers, staff, or devices to keep your business running. In addition travel costs are reduced significantly.

Online Security

Guaranteeing the security of remote access software is a top priority for any company. Consequently, most modern software programs have various built-in features to ensure that only authorised personnel have access to specific devices and resources. These include:

What is remote access app?

Remote access apps let you either access your home or office computer from another location, or allow others to have access to some or all of your files, as if they were actually sitting in front of your PC instead of somewhere else entirely.

What is GoToMyPC?

GoToMyPC is a mature, easy-to-use remote access software with the best available balance between features and ease of use. Unless you need support for Linux or enterprise-level operating systems, this is the app you want.

What is TeamViewer app?

TeamViewer combines remote access and shared meeting features in a single secure app , and it hides most of its complexity under an elegant interface. It's our top pick for remote access software for enterprise and corporate use.

What is software advice?

Software Advice helps small and midsize businesses select the right remote support software that can boost the efficiency of their IT support and maintenance teams.

What is Zoho Assist?

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file tr... Read more

What is Connectwise Control?

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling th... Read more

What is Naverisk monitoring?

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting... Read more

What is Rescue by Logmein?

Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, vide... Read more

What is Dameware software?

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes. DameWare helps users centrally manage team members and custome... Read more

What is Wrike project management?

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f... Read more

What is remote access software?

Remote access software gives you to have greater control over your business. With just a few clicks, it allows one computer to view or take control of another computer. These computers don’t need to be on the same network for this to work either. IT departments use this to provide tech support to employees.

What is on demand remote access?

An on-demand remote access session starts with one user granting access to another. So if a remote employee had problems with something, they could give access to their boss, manager, or IT department to take control of their computer.

What is remote PC?

RemotePC allows for file transfers, remote printing, live chat, and the ability to record remote sessions. It’s easy to add remote computers to your plan as your needs scale; no additional software or hardware required. Try RemotePC for free with a 30-day trial.

What is Connectwise software?

ConnectWise is a well known IT and software company that provides a wide range of product offerings. They offer business automation tools, cybersecurity, backup and disaster recovery solutions, remote monitoring, and more.

Does RemotePC have a back?

RemotePC also has a wide range of plans and pricing options, depending on why you want remote access software. RemotePC has your back no matter what you need. They also offer some really great promotional pricing.

Is TeamViewer free?

It’s used by 400,000+ people and connects over two billion devices. For individuals and personal use, TeamViewer is always free.

What is a Goverlan remote support?

What they do: Goverlan ’s remote support software is designed to help teams solve issues more efficiently and securely. The company’s software allows teams to support users as they roam in and out of the network, view multiple systems at once, spot performance issues, transfer files, and more. Additionally, Goverlan lets users communicate through text or video chat and save information as screen snapshots or video recordings.

What is Zoho Assist?

What they do: Zoho Assist ’s remote support and access software allows teams to support customers remotely. Using their software, teams can set up unattended remote access and manage remote devices, share files, troubleshoot remote computers, interact with customers through voice and video chat, navigate between multiple monitors, and more. Additionally, Zoho Assist enables teams to record remote sessions and turn on computers remotely.

What is Connectwise Control?

What they do: ConnectWise Control enables companies to control devices remotely and meet customers’ needs from anywhere. Their remote support software allows teams to do things like gain access to endpoint devices, conduct online meetings and webinars, capture video, make annotations, perform device updates, and troubleshoot. ConnectWise Control also offers cyber threat detection and response.

What is splashtop software?

What they do: Splashtop ’s remote access and support software is designed for use by a wide range of organizations. Using their software, teams can access all workstations from any device, enable access to specific computers, purchase, deploy, and manage security tools, perform remote reboots, chat with users, and more. Splashtop integrates with a variety of technologies such as Bitdefender, Naverisk, and Syncro.

What is Zendesk software?

What they do: Zendesk ’s software helps teams foster better customer relationships. Using their suite of products, teams can connect with their customers through messaging platforms, empower customers to resolve their own issues, create personalized experiences through automation and AI-powered bots, track customer interactions, and more. Zendesk’s software is used by a broad range of startups, SMBs, and enterprises.

What is parallels software?

What they do: Parallels provides remote access software designed to help teams access devices from anywhere. Their software gives users 24/7 access to remote applications, files, and computers and even allows teams to open and switch between different applications with a single tap. Parallels also offers a remote application server, which boasts enhanced data security, increased IT agility, and seamless access to virtual apps and desktops.

Lifespan Apps Anywhere

Access LifeChart, shared drives, the Lifespan Intranet, and other applications.

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To report an incident or request additional help please contact the Lifespan IS Service Desk at 401-444-6381.

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