What is Roche remote access service?
ROCHE REMOTE ACCESS SERVICE: Remote access by Roche is for the purpose of installation, troubleshooting, software updates, and support. Customer shall provide and secure an Internet enabled connection with specific access to the Roche remote diagnostic IP addresses and shall host Roche remote diagnostic software on the Roche systems.
How do I Change my Roche partner Access Password?
For security reasons, you must change your Roche Password the first time you access the Partner Access portal. Later you can change your password at any time by accessing the Password Change Utility in Smartweb.
Why can't I sign in to RemoteAccess with my Roche credentials?
If you have problems signing in the RemoteAccess portal with your Roche credentials (Roche Account and Password, ID Grid Card) or accessing a Roche application, please: Check the compliance with the client requirement which is found in the Support section.
What is strong authentication for the Roche network?
To access the Roche network from the internet, strong authentication is required. Strong authentication is a multifactor authentication that combines what you know (password of your Roche account) with what you have (your Roche ID Grid Card or Roche Certificate).
What is Roche authentication?
To access the Roche network from the internet, strong authentication is required. Strong authentication is a multifactor authentication that combines what you know (password of your Roche account) with what you have (your Roche ID Grid Card or Roche Certificate). For security reasons, you must change your Roche Password ...
Do you need to activate a Roche ID card?
You need to activate your Roche ID Grid Card before it can be used.
Can you change your Roche password?
For security reasons, you must change your Roche Password the first time you access the Partner Access portal. Later you can change your password at any time by accessing the Password Change Utility in Smartweb. If you have forgotten your password, please contact the Roche IT Support.
