How does simplehelp work with remote access?
Remote Access Servers - each remote access service can register with one or more SimpleHelp servers. If you enter in multiple server addresses then the remote access service will appear on both servers simultaneously. Server addresses can register over HTTP, UDP or HTTPS.
What can simplehelp do for You?
Remotely diagnose issues and access computers when no-one is there. Technicians can use SimpleHelp to connect to a remote computer with just a single click, allowing them to efficiently perform remote maintenance and deployments.
How do I Share my simplehelp server with another computer?
To set this up just point a browser at the /access page on your SimpleHelp server to download the Remote Access installer, then run it. This will open up a configuration app where you can set a name for the shared computer, set permissions to disable monitoring or require a machine-specific password, and configure an HTTP proxy if necessary.
How do I install simplehelp on Windows?
Installing SimpleHelp on Windows couldn't be easier, simply download the executable and run it. SimpleHelp will automatically install the SimpleHelp server as a Windows service. You do not need to manually start or stop the service, but can instead use the SimpleHelp Server service to control whether the server is running.
What is SimpleHelp remote access client?
Remote Access Technicians can use SimpleHelp to connect to a remote computer with just a single click, allowing them to efficiently perform remote maintenance and deployments. Configuring a computer for remote access is simple, and SimpleHelp's advanced security features ensure that access is secure.
How do you use simple help?
Any technician can log in using the following steps: Open your web browser and navigate to the technician address of your installed SimpleHelp server (http://
What is Jwrapper remote access?
SimpleHelp remote support software allows you to run your own support server. Your customers can share their machines with you to get help with difficult issues, allowing you to see and (if they allow it) control their computer and your software as if you were sitting at their machine.
How do I install simple help?
Installing SimpleHelp on Windows couldn't be easier, simply download the executable and run it. SimpleHelp will automatically install the SimpleHelp server as a Windows service.
What is Shcad EXE?
Sched.exe launches the antivirus scheduling service that allows users to set a time for the program to automatically start a virus scan. This is not an essential Windows process and can be disabled if known to create problems. Avira Free Antivirus is a freely available security program for non-commercial or home use.
Monitoring
Once set up your computer will appear in the Access tab in the technician client. From here you can see a wealth of information including charts and expandable screen thumbnails all updated live.
Silent and Headless Installation
The default behaviour when the Remote Access Service is downloaded is for the Remote Access Configuration application to launch. This application allows you to start the Remote Access Service. Simply executing the Remote Access executable will not automatically start the service.
Controlling macOS Permissions
macOS Mojave (10.14) and Catalina (10.15) introduce security permissions that control whether SimpleHelp sessions are able to view and control the machine. SimpleHelp 5.2 includes security controls to detect whether the Remote Access Service has these permissions, and the request them if they have not already been set.
Removing the Remote Access Service
There are a number of ways to uninstall and remove a remote access service, depending on how the service was initially installed, and whether or not it trusts the SimpleHelp server.
Removing a Registered Service
If you wish to uninstall a remote access service that is currently listed in the Access tab you can do so by selecting the machine (s) that you wish to remove and using the Stop action. This will stop the remote service and uninstall it from the remote machine.
Uninstalling using Menu Shortcuts
If the technician installed the remote access shortcuts, you can use the Uninstall Remote Access Service shortcut to remove the installation. Note that it is up to the technician to decide whether or not the shortcuts were installed.
SERVER SOFTWARE FOR WINDOWS, LINUX & MAC
Install on a computer inside or outside of your network to allow your support technicians to connect to your customer's computers.
WITH SIMPLE LICENSING
Use your server forever without rental fees or hidden costs. Pay for the sessions you need, and upgrade whenever you like.
SUPPORT CUSTOMERS WHO VISIT YOUR SITE
Customers who need support visit your site to launch the support application. Your technicians see the customer in the waiting queue, and initiate a session.
MACHINES FOR UNATTENDED ACCESS
Install the Remote Access Service to register a computer with SimpleHelp. Technicians can then monitor it and be alerted of problems, and connect when required.
Installing SimpleHelp on Windows
Installing SimpleHelp on Windows couldn't be easier, simply download the executable and run it.
Configuring the Windows Firewall
If your server is installed, but you are not able to access it from another computer or from another network then this indicates a firewall or routing problem. Our public accessibility guide will help you resolve these issues.
