How do I access the Southcoast Health Digital Library?
Search for text in contents, print sections, email sections and export images. To access the book simply click here or access via the Library Intranet Page. Click on “R2 Digital Library” under Quick Links. Full-text access is available from any Southcoast Health computer.
Why can't I access smart web from my Southcoast desktop?
Any attempt to access Smart Web via www.southcoast.org from your Southcoast desktop will be denied. Some remote users may have difficulty opening Smart Web because of their firewall.
What kind of data does Southcoast Health provide?
See important data across seven categories — allergies, conditions, immunizations, lab results, medications, procedures, and vitals — in a simple, aggregated timeline view. At Southcoast Health, we understand that the most effective health care includes encouraging our patients to be active in their own care.
What are the paging policies and procedures at Southcoast?
When paging staff, please adhere to the Southcoast paging policies and procedures. When text paging, always include your name and call back number in the message. Web access to Smart Web is only available remotely.
Getting Started
EpicCare Link is a tool that provides real-time web access to patient information so you can access patients’ clinical data and communicate with Southcoast Health to provide quality patient care. You can also use EpicCare Link to quickly refer patients to our organization.
Browser, system, and connection requirements
You must use one of the following Internet browsers to access EpicCare Link:
Weight Loss Center
The Southcoast Health Weight Loss Center specializes in Bariatric surgery, as well as non-surgical programs for weight loss and weight management, with a team of experts to guide your progress.
Brain & Spine
Southcoast Health’s world-class Brain & Spine Center offers neurology, pain management, and neurosurgery expertise combined with the latest technology, including our robotics assisted 7D Surgical System.
Cardiovascular Care
From emergency heart attack treatment to planned cardiac procedures, the region’s top cardiovascular surgeons and specialists with the clinical expertise and experience you can trust are close to home at our Cardiovascular Care Center.
Orthopedics
Southcoast Heath’s Orthopedics program has an expert team of surgeons and specialists and offers both non-surgical and surgical treatment options for joint pain, including Mako Robotics Arm Assisted technology.
When Is It Appropriate to Schedule a Virtual Visit?
While the COVID-19 Pandemic is forcing us all to distance ourselves, your health is important to us. Your physicians at SouthCoast Health advise you to keep your scheduled appointments unless instructed otherwise.
What Do I Need for a Virtual Visit?
There are a couple technological requirements we suggest to ensure you have a seamless experience. Make sure you are using a device with a webcam, microphone and strong internet connection. E.g., a laptop, mobile phone or tablet.
How do I schedule a virtual visit?
Call your physician's office at SouthCoast Health to schedule a virtual visit.
How much does it cost?
Most commercial insurance plans cover virtual visits just as they would an in-office visit, but speak with your insurer to confirm. In advance of the visit, you will receive an email to check-in through a secure online platform. As with any office visit, we will collect the normal copay amount during the check-in process.
What can I expect during my visit?
You will receive an email message before your appointment to complete the required check-in. You must check-in in advance of your visit.
I'm having video or audio issues
There are a couple keys to a successful virtual visit. Consider the steps below if you are having any video or audio issues:
SouthCoast Health Now Requiring Masks or Face Coverings Upon Entry to Our Facilities
In addition to the SouthCoast Health staff, all patients and anyone accompanying them must be wearing a mask to enter a SouthCoast Health office.
Getting Started
Help and Contact Information
- For help using an activity, click on the webpage. 1. If you forget your password or can’t log in, call 508-973-3333 2. For all other issues, send an email message to HelpDeskTicket@southcoast.org.
Browser, System, and Connection Requirements
- You must use one of the following Internet browsers to access EpicCare Link: 1. Apple Safari 2. Google Chrome 3. Microsoft Internet Explorer 8 through 10 4. Mozilla Firefox 10 and any later versions On tablets, you must use iPad Safari or Android Chrome browsers. EpicCare Link requires a minimum screen resolution of 1024×768 pixels. We recommend that you use a high-s…
How Do I Log in?
- Open your web browser and access the following URL: https://carelink.southcoast.org/EpicCareLink/common/epic_login.asp
- Enter the user ID and password that you received with your subscription to EpicCare Link and press Enter.
- If a Terms and Conditions page appears, read the agreement and click Accept to acknowledg…
- Open your web browser and access the following URL: https://carelink.southcoast.org/EpicCareLink/common/epic_login.asp
- Enter the user ID and password that you received with your subscription to EpicCare Link and press Enter.
- If a Terms and Conditions page appears, read the agreement and click Accept to acknowledge your agreement with the terms. You are now logged in to EpicCare Link.
