Remote-access Guide

splashtop remote access

by Lia Douglas Published 2 years ago Updated 2 years ago
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How to connect Splashtop?

Splashtop remote connections can be local (peer to peer) or remote through Splashtop relay servers. Local connections, by default, use ports TCP 6783-6785. Local connections are enabled by default. To disable local connections, please open up the Splashtop Streamer and go to the Advanced tab. Then underneath the Local network settings, you will see an option for "Enable direct connection".

Does Splashtop work in safe mode?

Splashtop does work in safe mode for Windows 7 and higher and Windows Server 2008 and higher. This means the Splashtop streamer can auto-launch in safe mode. If network is available, a remote session can also be established to it. Update 10/17/2017: Remote Reboot to normal and safe mode is a feature that has been released since December 2016.

Is Splashtop personal free?

There is a nominal charge for the iPad and iPhone versions. Splashtop Personal is free* for personal use on your local home network. Access your computer from the comfort of your couch or bedroom using an iPhone, iPad, or Android device for mobile remote access, or access your remote computer from another computer.

How to restart Splashtop center?

  • High - ~30 frames per second
  • Medium - ~15 frames per second
  • Low - ~5 frames per second

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What is Splashtop remote access?

About Splashtop Remote Support Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalities.

How do I use Splashtop remote access?

Open the Splashtop Business App on your laptop, tablet, or mobile device, and simply click on the computer you wish to remotely access to start the lightening-fast, secure remote access session. Once connected, you can access any file or application on your remote computer.

Can Splashtop see my computer?

Splashtop supports remote access to computers running on Windows and Mac operating systems. As for devices you can use to remote from, you can use any Windows, Mac, iOS, Android, and Chromebook device to access your remote computer.

Is Splashtop remote desktop secure?

Is Splashtop Secure? Yes, Splashtop's remote access and remote support solutions are highly secure. All connections are protected with TLS and 256-bit AES encryption. Splashtop also comes with top security features including device authentication and two-factor authentication.

How can I remotely access my computer from anywhere?

Just follow these steps:On the computer you want to access remotely, click the Start menu and search for "allow remote access". ... On your remote computer, go to the Start button and search for "Remote Desktop". ... Click "Connect." Log in with the username and password you use on your home computer to gain access.

How can I remotely access another computer?

Access a computer remotelyOn your Android phone or tablet, open the Chrome Remote Desktop app. . ... Tap the computer you want to access from the list. If a computer is dimmed, it's offline or unavailable.You can control the computer in two different modes. To switch between modes, tap the icon in the toolbar.

Can my boss see what Im doing on Splashtop?

No, Splashtop does not monitor your web traffic while remotely accessing a work computer. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person.

How can I tell if my employer is monitoring my computer?

Here are the methods to tell if your employer is monitoring your computer:Search for Suspicious Apps in Application Manager. ... Search for Suspicious Background Processes. ... Check Data Usage for Suspicious Activity. ... Search for Suspicious Programs. ... Check the Firewall Settings.

Can my employer see where I am working from?

Yes, it is possible that your boss (or whomever) is watching you. Using your IP address (a series of numbers with dots), someone can easily trace your location while you're logging in from out of office.

How reliable is Splashtop?

Overall, Splashtop performs well. We tested it with an approximately 50 Mbps internet connection and in general, the software was fast and responsive. At times, there was a small lag (less than one second) with the screen share features, but mouse tracking and clicks registered almost instantaneously.

Is Splashtop better than TeamViewer?

Conclusion. SplashTop is ideal for single-users and small businesses because it's affordable, and provides better support. However, TeamViewer is an equally excellent software, and boasts greater performance and many additional features.

Is Splashtop free?

Splashtop Personal is free* for personal use on your local home network. Access your computer from the comfort of your couch or bedroom using an iPhone, iPad, or Android device for mobile remote access, or access your remote computer from another computer.

How do I connect Splashtop to my computer?

How to Set Up Remote DesktopStep 1 – Create Your Splashtop Account. ... Step 2 – Download the Splashtop Business App on the Devices You Want to Remote From. ... Step 3 – Install the Splashtop Streamer on the Computers You Want to Remotely Access & Control. ... Step 4 – Launch a Remote Connection from the Splashtop Business App.

How does splashtop personal work?

File Transfer Splashtop Personal is free* for personal use on your local home network. Access your computer from the comfort of your couch or bedroom using an iPhone, iPad, or Android device for mobile remote access, or access your remote computer from another computer.

How do I use Splashtop as a second monitor?

If you have dual monitors at the office and at home, click the monitor icon on the Splashtop ribbon and choose All Monitors (Multi-Window). The second monitor will open in its own window. You can drag it to the second monitor on the home computer and expand each one to fill each screen.

Is splashtop secure?

With the increase in remote work heightening cybersecurity risks, Splashtop has invested millions into its security infrastructure, and formed a Security Advisory Council filled with today’s leading cybersecurity experts. Splashtop is also leading the charge to deliver a secure, zero trust remote access platform. Splashtop remote access and remote support solutions comply with or support our customers’ compliance with industry and government standards and regulations, including SOC 2, GDPR, CCPA, HIPAA. Our global data centers, including our EU hosted data center located in Frankfurt Germany, help ensure compliance with regional requirements.

Is splashtop a zero trust platform?

Splashtop is also leading the charge to deliver a secure, zero trust remote access platform. Splashtop remote access and remote support solutions comply with or support our customers’ compliance with industry and government standards and regulations, including SOC 2, GDPR, CCPA, HIPAA.

Does splashtop work remotely?

Splashtop allows us to remotely support hundreds of customers, and without it, we would have continued to do on site visits for calls that could be done remotely, resulting in a less profitable service department.”

What is splashtop security?

Splashtop solutions are built to give IT full control over securing the data while giving users the flexibility to access it from anywhere. Features include two-factor authentication, multi-level password security, blank screen, screen auto-lock, session idle timeout, remote connection notification, logging, and much more! Learn more about Splashtop’s security features.

Is splashtop a GDPR compliant company?

Splashtop remote access and remote support solutions comply with or support compliance with the industry and government standards and regulations that you adhere to. Splashtop is GDPR and SOC 2 compliant. Splashtop also supports HIPAA, FERPA, PCI, and many other industry compliances. Learn more about Splashtop compliance.

Does splashtop store screen captures?

Splashtop does not process, store, or have any access to any of our users’ computer data accessed during a remote session. Splashtop transmits but does not store the encoded screen capture stream, which is end-to-end encrypted. Learn more about how Splashtop keeps your data secure.

What is splashtop remote desktop?

Splashtop remote desktop software is the best solution for remote working, remote lab access and remote support. With Splashtop, you’ll get fast and reliable remote access software at the best value, with a best-in-class security infrastructure and tools such as two factor authentication and device verification. Great for individual users, small teams, and entire organizations / schools.

Can you use splashtop for work?

Use personal devices for work or education – Implementing remote access at your business, school, or organization? With Splashtop, your users will be able to use any of their work, school, or personal devices for remote access.

What does splashtop do when you start a remote session?

When you start a Remote Session, Splashtop will open in a separate window outside of your browser. The Splashtop Navigation bar gives you lots of functions. Disconnect session. RDP switch session—shows if multiple RDP sessions are active on this computer.

How many technicians can access splashtop?

All technicians will have access to Splashtop. If you have 10 technicians, all 10 will have access. There is an Add-On that allows Contacts to use the Remote Session from the Customer Portal that is $5 per Contact.

Can you uninstall splashtop?

A: No. Because there are many versions of Splashtop including those where it can be installed by the end-user we will not uninstall Splashtop. You can mass uninstall Splashtop using script in the Syncro Community Library here.

Does splashtop require initial configuration?

Splashtop will automatically deploy on Syncro Assets and requires no initial configuration to be installed on devices. There are some options at the Policy level that you should start with. Head to the Policy tab and select to edit a Policy. Once on the Policy edit screen, scroll down to the Remote Access Section.

Does splashtop install on local machine?

Splashtop does not install on the local machine. See Whitelisting Instructions. If your machine is running Windows XP or Server 2003, make sure they are updated to XP SP3 or Server 2003 SP2 with the latest Windows updates applied in order to support the latest security/encryption algorithms.

Does splashtop cost money?

A: No. The bare functions do not cost money. All technicians will have access to Splashtop. If you have 10 technicians, all 10 will have access. There is an Add-On that allows Contacts to use the Remote Session from the Customer Portal that is $5 per Contact.

What is splashtop on premise?

Splashtop On-Prem is the best value on-premise solution for secure remote access, remote control, and remote support to any device. This all-in-one solution offers both unattended anytime access and attended on-demand connections, making it the perfect solution for all your remote access needs. Enable employees to access to work computers from anywhere and IT and help desks to efficiently support computers and devices.

Where to install splashtop on-prem?

Install the Splashtop On-Prem Gateway in your DMZ or behind your firewall. Remote sessions can be peer to peer across local or routable networks; or bridged through the Splashtop On-Prem Gateway for cross network access.

Where is splashtop located?

About Splashtop. Headquartered in San Jose, California and founded in 2006. Splashtop delivers the best-value remote access, remote support, and screen mirroring solutions. Splashtop remote access solutions are used by more than 200,000 businesses and more than 30 million users for more than 800 million sessions.

Is a user ID encrypted in flight?

All user ID and passwords are encrypted in-flight and at rest. All connections and management events are logged. Global and group policies to enforce password / login behavior, network access, device activation and Streamer behavior. Supports private SSL certificates and two-factor authentication for extra layers of security.

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