How to remotely support customers using Splashtop?
Splashtop SOS (Splashtop Business purple app icon) enables you to provide on-demand or ad hoc support to a user. The user simply downloads and runs a program from sos.splashtop.com that shows a 9-digit session code on-screen. The session code is all you need to connect to the user's computer. Upon completion of the support session, the user can ...
Does Splashtop work in safe mode?
Splashtop does work in safe mode for Windows 7 and higher and Windows Server 2008 and higher. This means the Splashtop streamer can auto-launch in safe mode. If network is available, a remote session can also be established to it. Update 10/17/2017: Remote Reboot to normal and safe mode is a feature that has been released since December 2016.
How secure is Splashtop?
- sprite-minus Whiteboard feature available only on iPad or Android
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Is Splashtop personal free?
Splashtop Personal version is free for personal use on your local home network. You may want to check out more software, such as Splashtop Remote, Splashtop or Splashtop Connect for Firefox, which might be related to Splashtop Streamer. Download Splashtop Streamer
Can I use Splashtop away from home?
Remote access gives you the freedom to work from home or anywhere in the world. Splashtop gives you high definition quality, so you'll see your screen in real time and feel like you're sitting in front of it, even while using an iPad, iPhone, or Android device.
Can I use Splashtop on different network?
Use Splashtop from anywhere across the Internet by subscribing to Anywhere Access Pack. Splashtop Personal is free* for personal use on your local home network.
How do I use Splashtop remote access?
Open the Splashtop Business App on your laptop, tablet, or mobile device, and simply click on the computer you wish to remotely access to start the lightening-fast, secure remote access session. Once connected, you can access any file or application on your remote computer.
How do I use Splashtop without Internet?
Local connections, by default, use ports TCP 6783-6785. Local connections are enabled by default. To disable local connections, please open up the Splashtop Streamer and go to the Advanced tab. Then underneath the Local network settings, you will see an option for "Enable direct connection".
Is Splashtop a VPN?
Splashtop offers a RDP / VPN alternative solution that greatly simplifies remote access setup for IT and easy usability for employees/end-users.
Is Splashtop spyware?
No. Splashtop is a remote access tool that enables remote workers to access and control their office computers.
How can I remotely access my computer from anywhere?
Just follow these steps:On the computer you want to access remotely, click the Start menu and search for "allow remote access". ... On your remote computer, go to the Start button and search for "Remote Desktop". ... Click "Connect." Log in with the username and password you use on your home computer to gain access.
Can you remote access a computer that is off?
In combination with remote access software, it is a breeze to set up and use, to connect to your remote computer from anywhere even if it is powered off, in hibernation (Windows) or sleep (Mac) mode.
How can I remotely access another computer?
Access a computer remotelyOn your Android phone or tablet, open the Chrome Remote Desktop app. . ... Tap the computer you want to access from the list. If a computer is dimmed, it's offline or unavailable.You can control the computer in two different modes. To switch between modes, tap the icon in the toolbar.
What happens if you give someone remote access to your computer?
This can be even worse than just conning you out of money, as undetected malware can allow hackers to steal your identity, including your passwords and financial information, over and over again, even if you get new passwords and account numbers.
Can you have 2 splashtop accounts one computer?
Two Users into One Computer – Splashtop Thankfully, with Splashtop's remote desktop solutions you can do that. For unattended access, two separate users (under the same account) will be able to connect to the desired remote computer as they normally would from the Splashtop app.
Can two users use the same computer at the same time?
Two users can use the same computer at the same using multi-session technology like the Virtual Desktop Interface (VDI). It is a technology that allows your computers to access the information it needs from a virtual machine in a single server.
Can two people remote in to the same computer?
Only one simultaneous RDP connection is supported. When you try to open a second RDP session, the user is prompted to close the active connection; If there is a user who works on the console of the computer (locally), then when you try to create a new remote RDP connection, the console session will be disconnected.
How do I add a user to Splashtop?
Unattended Access:login at my.splashtop.com / my.splashtop.eu as a team Owner or Admin.click on Management->Users.click on "Invite user" button.In the window that appears, enter the emails of the users you want associated to your account/service, you can add multiple emails at once.More items...•
What is splashtop remote access?
Splashtop’s powerful remote access platform gives you unlimited access to your remote computers. All you need is an internet connection and you’ll be able to take control of your computer, view your screen, open your files, and use any of your applications.
How Does Splashtop Remote Access To Computers Work?
Splashtop works by installing a streamer app on the computers that you will need access to. The streamer application can be set to always run in the background when your computer is on. The streamer app will be tied to your Splashtop account. As long as the computer and streamer app is running, you’ll be able to initiate a remote connection to your computer at any time.
How Do I Start A Remote Access Session To My Computer?
Again, make sure you have the Splashtop Streamer installed on the computer you want to remote access. Once you’ve done that, here’s how you can remote access your computer:
How much does splashtop cost?
Splashtop Business Access starts at just $5 per month. Compare that to LogMeIn Pro which starts at $30 per month and TeamViewer which starts at $50.90 per month*. (TeamViewer does have a free version however your sessions could be blocked if suspected of commercial use. You can see the full comparison between Splashtop and TeamViewer here ).
How to connect to splashtop streamer?
On your computer , tablet or smartphone, open the Splashtop Business app You should automatically be logged into your Splashtop account after setting up the app the first time. When the app opens, you’ll see a list of your remote computers that have the Splashtop Streamer installed. Simply click on the computer you want to connect to and that’s it! ...
Why is splashtop the best remote access software?
Having Splashtop means never feeling disconnected from your computer again. Remote access gives you the freedom to work from home or anywhere in the world. Splashtop gives you high definition quality, so you’ll see your screen in real time and feel like you’re sitting in front of it, ...
What is splashtop on iPad?
Splashtop gives you high definition quality, so you’ll see your screen in real time and feel like you’re sitting in front of it, even while using an iPad, iPhone, or Android device. Plus, you can have access to many great features such as drag and drop file transfer, screen sharing, and more.
What makes splashtop secure?
A secure infrastructure is one of the things that makes Splashtop the most secure remote access option. This means robust firewalls, data encryption, DDoS mitigation, and more help provide a secure computing environment.
What is splashtop software?
Splashtop offers the most secure remote access software, and it used by thousands of organizations including government agencies, colleges, K-12 school districts, MSPs, and more.
Does splashtop have intrusion detection?
Even the most secure cyber environments need to be on the lookout for intrusions. Splashtop has 24×7 intrusion detection and defense mechanisms. We also follow the latest industry standards for designing and maintaining our cloud environment for maximum security.
Is there a credit card required for splashtop?
Sign up for your free trial today. There is no credit card or commitment required, and you can be up and running in minutes.
Is splashtop safe?
But in addition to fast and reliable remote access, you need to ensure the tool your organization uses comes with the highest level of security. Splashtop offers the most secure remote access software, and it used by thousands ...
How to subscribe to splashtop anywhere?
You can subscribe to the Anywhere Access Pack online or via in-app purchase. From the iOS app: Click the gear icon in the upper right corner of the app > Account > Manage Subscription and click the button to subscribe. Subscriptions will be charged to your credit card through your iTunes account.
What is splashtop personal?
With Splashtop Personal and the Anywhere Access pack, you can access your computer from anywhere, across the internet. You get all the benefits of the advanced Splashtop Bridging Cloud™ technology and: 1 Enhanced security with full encryption of remote connections, using SSL with 256-bit AES 2 Self-optimizing to deliver the best responsiveness possible under varying network conditions 3 Anywhere Access Pack will be available across all of your Splashtop devices
How many computers can you access with splashtop?
With Splashtop Business Access, you get all the remote access features of the Anywhere Access Pack plus more, and you can access up to 10 computers. Without the Anywhere Access Pack, Splashtop Personal apps can only access computers on the same local wi-fi network.
What is the Anywhere Access Pack?
The Anywhere Access Pack is an add-on for Splashtop Personal edition. If you don’t have Splashtop Personal yet, click here for free Splashtop Personal downloads for Windows, Mac, iOS, Android and more.
What is splashtop remote support?
Splashtop Remote Support: for MSPs and IT teams who want unattended remote access to their users’ computers to provide remote support. LEARN MORE | FREE TRIAL
How Do I Set Up Secure Remote Access?
Determine a security policy for your organization that includes which level of access certain groups/levels of employees will have and which level of account verification you want to enable or enforce. Here are the security features you can enable in Splashtop:
Why is remote access important?
Since remote access enables accessing a company device from anywhere in the world over the public Internet, security is an important consideration. Plus, if you’re using to remote access to provide support to your customers’ computers and devices, then you can potentially put your customers’ data at risk too whenever a security issue arises.
Does splashtop have on-premise?
Splashtop also offers on-premise solutions, Enterprise and Enterprise Remote Support, for those who want to host Splashtop on their own servers for added protection. With Enterprise and Enterprise Remote Support, you can integrate Splashtop with Active Directory. Finally, Splashtop’s remote access security also helps organizations operating in ...
Can you lock your remote computer's keyboard and mouse?
Lock the remote computer’s keyboard and mouse while in session. Lock the streamer settings using Splashtop admin credentials. In your Splashtop Account Settings, you can enable Two-step verification. In your Splashtop Account Team Settings, you can enable or disable the following features: In-session file transfer.
Is Splashtop Secure?
Yes, Splashtop’s remote access and remote support solutions are highly secure. All connections are protected with TLS and 256-bit AES encryption. Splashtop also comes with top security features including device authentication and two-factor authentication. Plus, Splashtop’s cutting-edge infrastructure provides a secure computing environment with advanced intrusion prevention and firewalls at multiple layers.
What is splashtop remote desktop?
Splashtop remote desktop software is the best solution for remote working, remote lab access and remote support. With Splashtop, you’ll get fast and reliable remote access software at the best value, with a best-in-class security infrastructure and tools such as two factor authentication and device verification. Great for individual users, small teams, and entire organizations / schools.
What is unattended remote access?
Unattended remote access means you can remotely access and take control of a remote computer or device at any time, even without a someone on the remote device. Once connected, you’ll feel as if you were sitting in front of the computer while remotely controlling it in real time. With Splashtop, you can remotely access unattended Windows, Mac, ...
Can you work from home with splashtop?
Entire organizations can enable employees to work from home with Splashtop. Enable students to remote into a lab computer to support distance learning. Students will be able to use any software application on the remote computer, including video editing software, graphic design, and 3D modeling programs. Remotely access your managed devices anytime ...
Can you access a splashtop from a Chromebook?
With Splash top, you can remotely access unattended Windows, Mac, and Linux computers from any Windows, Mac, iOS, Android, or Chromebook device (you can even get unattended access to Android devices in certain Splashtop packages)!
What is splashtop remote access?
Splashtop allows users to remotely access any Windows, Mac, Linux, iOS and Android devices from any device, anywhere, and at any time. Remote session features may include file transfer, remote print, remote reboot, chat, share technician desktop, view multi-to-multi monitors, and more depending on your subscription.
Can you remotely control a device on splashtop?
They can remote control computers and mobile devices outside their local network with Splashtop SOS. Users can also initiate a screen sharing session from their iOS devices making it easy for the admin to train or troubleshoot. Splashtop allows users to remotely access any Windows, Mac, Linux, iOS and Android devices from any device, anywhere, ...
What port is splashtop remote?
Splashtop remote connections can be local (peer to peer) or remote through Splashtop relay servers. Local connections, by default, use ports TCP 6783-6785.
Does splashtop work on PCI?
Splashtop detects if both devices are local or not and will automatically attempt a local connection if available. This will save on internet bandwidth usage and provide you better performance as communications are all local. However, for PCI compliance, you may want to disable the local connection option. Local connections use a self-signed cert for encryption.
How do I know if my remote computer is offline?
If the remote computer is offline, the computer icon next to the device will be greyed out.
What to do if ISP is having issues?
Solution: If the ISP is having issues, you will need to contact your ISP. Reset router and check to see if the computer can connect to webpages.
How to power on a computer?
Solution: Manually power on the computer by pressing the power button located on the computer.
What does it mean when you connect to a remote desktop?
When you connect to your PC by using a Remote Desktop client, you're creating a peer-to-peer connection. This means you need direct access to the PC (some times called "the host"). If you need to connect to your PC from outside of the network your PC is running on, you need to enable that access. You have a couple of options: use port forwarding or set up a VPN.
What does it mean to connect to a PC from outside?
This means you need direct access to the PC (sometimes called "the host"). If you need to connect to your PC from outside of the network your PC is running on, you need to enable that access. You have a couple of options: use port forwarding or set up a VPN.
Can RD client access PC?
Instead, when you connect to the VPN, your RD client acts like it's part of the same network and be able to access your PC. There are a number of VPN services available - you can find and use whichever works best for you.
What Makes Splashtop Secure?
A Wide Range of Security Features
- To keep your devices and data secure, Splashtop also features multi-level password security, screen auto-lock, session idle timeout, remote connection notification, proxy server authentication, and digitally signed applications. All of these taken together mean that you can enjoy remote connections from personal devices to work computers without sa...
Try It For Yourself
- See why major corporations, large banks, law enforcement, government agencies, local government, and government contractors trust Splashtop for secure remote access. Sign up for your free trial today. There is no credit card or commitment required, and you can be up and running in minutes. Or, check out all Splashtop remote access solutions.
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