Remote-access Guide

staff remote access

by Dr. Sam Becker Published 2 years ago Updated 2 years ago
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How to setup remote access?

Once installed, you can now connect to remote endpoints by following the steps below:

  • The software needs to be downloaded on both the local and remote computers.
  • Open the software on both the local and remote computers.
  • Write down the ITarian ID number and password of the remote computer.
  • Click “Start Connection.”
  • Enter the ID number and password of the remote computer.
  • Click “Connect.”

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How to manage staff remotely?

... will have to adapt their management styles to accommodate new working models by setting clear guidelines for managing employees remotely. Of course, this does not mean that they have to completely change the way they manage their workforce but instead ...

How to effectively manage remote staff?

The following are ways you can support your remote team members’ mental health:

  • Offer mental health employee benefits
  • Encourage open communication and team building
  • Have a psychotherapist you can refer employees to
  • Use project management tools to simplify tasks
  • Share self-care resources
  • Socialize virtually
  • Send mental health and job stress surveys
  • Encourage breaks
  • Plan in-person team meetings to catch up (when it’s safe to do so)

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How to properly secure remote access?

  • Windows or Mac login when connecting remotely
  • Request permission to connect to the user’s computer
  • Automatically blank the remote screen when connected
  • Automatically lock remote computer when disconnected
  • Lock the remote computer’s keyboard and mouse while in session
  • Lock the streamer settings using Splashtop admin credentials

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HFW Staff Remote Access

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How to contact Birchmount?

If you are not able to access these services, please contact the Birchmount and General HelpDesk at 416-438-2911 ext. 2492, or the Centenary HelpDesk at 416-284-8131 ext. 7107.

How to contact Morneau Shepell?

Provided by Morneau Shepell. Call 1-844-880-9142 or TTY: 1-877-338-0275. Access online: workhealthlife.com. Download My EAP app on your mobile or tablet’s app store, or scan the QR code below: The My EAP app includes access to 24/7/365 immediate chat with a counsellor without advanced appointment booking.

How to contact Lifespan IS?

To report an incident or request additional help please contact the Lifespan IS Service Desk at 401-444-6381.

What is quarantine email?

Email Quarantine (Release SPAM that doesn’t make it to your inbox.)

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