Remote-access Guide

syncro remote access

by Cleora Upton Published 2 years ago Updated 2 years ago
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What remote access tools does Syncro live integrate with?

Syncro does integrate with a few remote access tools if you'd like to use something other than Syncro Live. We currently have Screenconnect, Splashtop and TeamViewer integrations.

What is Syncro MSP live?

Remote Desktop Access Software for MSPs - SyncroMSP Syncro Live is a Browser-Based Remote Session Platform built into Syncro to enable MSPs to quickly resolve issues. Syncro combines PSA + RMM + Remote Access in one Intuitive Dashboard. Single-Click Remote Session Software.

Can I use Splashtop remotely with Syncro?

Syncro has partnered with Splashtop to provide their excellent remote tool within Syncro as part of the subscription price. For those who want to bring their own Splashtop paid account, see this article. Remotely Access devices exclusively from within Syncro

How do I enable screen recording in syncromsp?

Go back to Syncro and, if it is there (it likely won't be on macOS 10.13 and 10.14), by Screen recording click Enable. If this Screen Recording dialog appears, click Open System Preferences. Just like you did for Full Disk Access, check the box to the left of SyncroMSP for Screen Recording.

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What is Syncro on my computer?

Syncro's remote sessions provide multi-monitor support, screen scaling options, and a full screen view. You won't have to worry about straining your precious eyeballs.

What does Syncro do?

With Syncro, you get unlimited PC and Mac agents (no per-device fees), contract management with integrating billing, policy inheritance, built-in remote access, and integrations with top-tier partners to create an all-in-one solution for your customers.

What is Syncro program?

Combined RMM and PSA Platform including Invoicing, Credit Card Payments, Help Desk, Customer Management, Automation, Scripting, Remote Access, Email Marketing, and more managed IT services. Sign Up for a Free Trial. Schedule a Demo.

What is the best remote access for free?

Top 10 Free Remote Desktop Software in 2022TeamViewer.AnyDesk.VNC Connect.ConnectWise Control.Splashtop Business Access.RemotePC.Zoho Assist.Goverlan Reach.More items...

What is a MSP software?

A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers' premises, in their MSP's data center (hosting), or in a third-party data center.

What is PSA and RMM?

PSA. Remote monitoring and management (RMM) and professional services automation (PSA) tools are both designed to improve managed services providers' (MSPs') productivity and efficiency, but they achieve this in different ways.

Is synchro a BIM software?

Synchro software is a cloud-based 4D BIM and Virtual Design and Construction (VDC) solution that offers teams a simple and intuitive platform for project management.

How do I download synchro?

0:031:06How to Download SYNCHRO Desktop Products - YouTubeYouTubeStart of suggested clipEnd of suggested clipSelect apply if your subscription is synchro 4d then you will need a synchro 4d pro. And a synchroMoreSelect apply if your subscription is synchro 4d then you will need a synchro 4d pro. And a synchro modeler select get software. And click the download.

What is Synchro model?

Synchro ® and SimTraffic ® SimTraffic ® models individual cars, trucks, buses and pedestrians traveling through a network of freeways, streets and multiple types of intersections.

How can I control one phone from another?

Tap OPEN in the Google Play Store, or tap the RemoDroid app icon. Tap ALLOW REMOTE CONTROL on the second Android. This will place the second Android in "discoverable" mode, meaning that you'll be able to connect to it with the primary Android. Tap CONNECT TO PARTNER on the rooted Android.

How can I get remote access for free?

10 Best Free Remote Desktop Tools You Should KnowTeamViewer. Available in premium and free versions, TeamViewer is quite an impressive online collaboration tool used for virtual meetings and sharing presentations. ... Splashtop. ... Chrome Remote Desktop. ... Microsoft Remote Desktop. ... TightVNC. ... Mikogo. ... LogMeIn. ... pcAnywhere.More items...

How can you control someone else's computer?

Share your computer with someone elseOn your computer, open Chrome.In the address bar at the top, enter remotedesktop.google.com/support , and press Enter.Under “Get Support, “ click Download .Follow the onscreen directions to download and install Chrome Remote Desktop.Under “Get Support,” select Generate Code.More items...

Is there a free remote desktop?

Microsoft Remote Desktop Microsoft produces a remote desktop connection system that is free to use and grants access to computers running the Windows Professional, Windows Enterprise, or Windows Server operating systems. You can access a remote machine from a mobile device as long as it runs Windows Mobile.

Is there a free LogMeIn version?

Sad news: LogMeIn Free is no more. For nearly a decade, it was my go-to tool for remote PC control -- not just my PCs, but also those of far-flung family members needing occasional help. Alas, LogMeIn announced yesterday that, effectively immediately, there's no more free lunch.

Is TeamViewer free?

TeamViewer is free for personal use, which means any tasks within your personal life for which you are not being paid. Connections between personal devices at home or helping friends and family remotely qualify as personal use.

Is there a free version of AnyDesk?

Always secure and fast. AnyDesk is free for personal use. Professional users need a license.

Getting Started

Splashtop will automatically deploy on Syncro Assets and requires no initial configuration to be installed on devices. There are some options at the Policy level that you should start with. Head to the Policy tab and select to edit a Policy. Once on the Policy edit screen, scroll down to the Remote Access Section.

Policy Settings

Allow Technicians Remote Access To Assets On This Policy - Enables the Splashtop Remote Tool on devices in the Policy. Will deploy and install Splashtop on the devices in the policy when enabled.

Security Permissions

There are some specific Security Permissions that you need to consider to allow techs to be able to use the Remote Access tooling. Head to Admin > Security Groups > Edit a Security Group.

Starting a Remote Access Session

To start a Remote Session head to an Asset Detail page or use the Asset Quick Access and click the Remote Access button.

Splashtop Remote Access Viewer Application

If the computer has not started a Splashtop Remote Session before, you will be prompted with a pop-up asking you to download a Splashtop Viewer application. You can choose between a Windows version and a Mac Version. This download only needs to happen once on the machine to allow Splashtop to function from the device.

Using Splashtop

When you start a Remote Session, Splashtop will open in a separate window outside of your browser.

End-User Remote Access

You can enable a setting at the Customer & Contact level to allow your end-user clients to access Assets through the Customer Portal.

Remote Control in Syncro RMM & PSA

Splashtop unattended remote access is bundled within the Syncro platform, enabling technicians to securely access and control managed devices from anywhere as well as resell remote access to end-users.

On-Demand Remote Support to Additional Computers and Mobile Devices

Syncro users can also purchase Splashtop SOS to provide ad-hoc remote support to computers and mobile devices not managed under Syncro.

Getting Started

So you've just created your Syncro account. Welcome, you're going to love it! We hope that this first section will guide you through getting your account set up and ready to make some money.

Customers Module

In the Customer Module you can view everything related to your customers from a basic overview to what Contracts you have assigned to that Customer. We have a great overview of the Customer Module here along with an in-depth video that takes you through the various parts within this module.

Tickets

The Tickets Dashboard is a great place to get a quick overview of your tickets. You can even cast it to a company monitor so that everyone in your office can view it.

Invoices and Estimates

Below you will find some great resources on how to start sending out Invoices and Estimates.

Products and Services (Inventory)

Please note, our Inventory Module was renamed to Products and Services. We are working on updating all mentions of Inventory to the correct verbiage within Syncro and our Knowledge Base.

RMM and Assets

Syncro's Assets & RMM Module works in-sync with the PSA to make your job easier!

Scripting

Scripting is a powerful tool in Syncro.

Accessing Syncro Live

To access Syncro Live, open up any Syncro Device in your assets and RMM list and then click the Backgrounding Tools button. You may optionally click the down arrow and click one of the dropdown options to head straight to that function.

Task manager

Upon opening up Syncro Live, you will be presented with the task manager screen. Here, you can view which processes are running, along with the current CPU and RAM usage. Also, you can stop currently running processes, and even start your own!

Service Manager

The Service Manager allows you to view a list of all services currently on the asset. You are given the option to start, stop, and restart the services. The Service Manager also lets you search for a service by name and sort the list of services alphabetically, by status, startup type, and logon.

Event Viewer

The Event Viewer allows you to easily view all of the most commonly used functionality of the Windows Event Viewer right in Syncro.

System Information

By clicking the "System Information" tab on the left-hand side of Syncro Live, you can view everything you need to know about the device's specifications. You can view the current OS, motherboard, CPU, Network configuration, GPUs, and more!

File System

The File System section allows you to view the device's folders and their contents. You can also search for files and folders, along with transferring a file into a certain location on the device.

Registry Editor

The registry editor allows you to fully explore your registry notes similar to how you can with Windows registry editor.

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