How do I remotely access Trinity Health?
Remote Access via Connect Portal on a Trinity Health Computer (Laptop or Desktop): Remote Access via Connect Portal on a Non-Trinity Health (e.g., Physician Office or Personal) Computer: Remote Access on a Mobile Device (e.g., Cell Phone, Tablet, or Chromebook) Using Citrix Workspace App:
How do I contact Trinity Health’s IT service center?
If you have any issues, please contact Trinity Health's IT Service Center at 888-667-3003.
How do I use on premises MFA for remote access?
On Premises MFA – Use this option for remote access to applications through Connect Portal (i.e., Epic or Cerner) and AthenaNet Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources.
What is the new remote access system?
The new remote access system, "Connect", is now available for all users with the exception of vendors providing on demand type support. ******All on demand support vendors should contact their local application owners and begin the process of moving to Securelink.
Step 1: Security - MFA Setup
Multi-Factor Authentication (MFA) is required for safely and securely accessing Trinity Health resources while working off-site.
Step 2: How to Connect to Trinity Health Resources
Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources.
Need Help?
Please follow the instructions on this page before calling the Service Desk, unless your issue is critical, e.g., one that impacts patient care.
Frequently Asked Questions
Most people use the Trinity-Health domain EXCEPT in the following locations:
How to Use Remote Access
Watch a video on How to Use Remote Access (Although this video indicates you must have a Trinity Issued PC/device, this will now work with a home PC.)
Connecting to SPHP Remotely
Once you have Remote Access and Multi-Factor Authentication set up, go to https://connect.trinity-health.org/. You will be asked to run a scan. Accept this.
Step 1: Security - MFA Setup
Step 2: How to Connect to Trinity Health Resources
- Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources. Scenario 1: Remote Access via Connect Portal on a Trinity Health Computer (Laptop or Desktop): 1. Connect Portal Setup and Sign On using a Trinity Health Windows Computer 2. Connect Portal Setup and S...
Need Help?
- Please follow the instructions on this page before calling the Service Desk, unless your issue is critical, e.g., one that impacts patient care. For help, submit a service ticket through the ServiceNow Self Service Portal. Use the Catalog Item titled “Remote Network Access Assistance”: Click here to learn how to submit a service ticket
Frequently Asked Questions
- Which “domain” should I choose when I log on to the Connect Portal?
- Which browsers are supported to access Trinity Health resources?
- How can I reset my password?